Customer Ratings & Reviews
- Model:
- UN65MU9000FXZA
- SKU:
- 5773705
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the exceptional picture quality, vibrant colors, and large screen size of the Samsung 65" Class LED MU9000 Series 4K UHD TV. They appreciate the easy setup and user-friendly remote control. While most customers are pleased with the TV stand, a few have mentioned that it could be more stable.
This summary was generated by AI based on customer reviews.
Broken in 31 days.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the TV mounted by best buy, surge protector and everything. 30 days into it the tv is completely broken. Just blinks a dim blue light on the screen and thats it. Samsung's "service" process is awful.. it has been 5 days since my initial contact and they say in the next 48 hours a third party person will call to schedule a 'service'. The kicker is they say i have to unmount it before it gets "serviced" but if there is any visible damage, even a scratch they won't touch it and the warranty is voided. So.. I have to unmount it but if it gets scratched when I do it they are off the hook. DO NOT BUY THIS TV or deal with Samsung!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TVTV,
Thank you for purchasing the Samsung 65" Class MU9000 4K Smart TV and for bringing your concerns to our attention.
I apologize for the unfortunate experience you had in trying to fix the unit.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
- Pros mentioned:Color
Great picture, but horrible blurring during sports
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are many things to like about the tv like the color and the picture size. My issue with the TV is trying to watch sports on it. The stutter and pixelation is horrible. I am surprised to not see more complaints regarding this. Overall the tv is fine, but for what it costs, you shouldn't have to worry about this.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .MatttD,
Thank you for your purchase and review of this Samsung 65" Class MU9000 UHD TV.
I am sorry to see that you are experiencing issue with motion blur.
You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador.
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to TV. No complaint after almost five years after purchase
I would recommend this to a friendTV LED malfunction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV was only purchased in October of 2017 and the LED component for the unit has to be replaced at a cost of over $1,400. It should have lasted longer than 4 years. This particular TV model has been breaking down consistently based on current reviews, but it was very good when working.
No, I would not recommend this to a friend