Customer Ratings & Reviews

I baught this tv , after one year tv getting bad service, only sound no picture, lwat can I do let me know please , if you have any solution for me,

No luck configuring the TV. Annoying TV Plus app with internet comes up while switching to TV. There has been a lots of complains about it, but Samsung doesn't care.

Good display quality, but the software is slow and disconnects from wifi very often, you need streaming device to have a steady connection for online streaming

As stated, the screen began to show vertical lines on the left hand side around the 6 month mark. We contacted Samsung who scheduled an authorized repair company to replace the screen. Before they arrived with that screen, the TV stopped working all together. They still came and replaced the screen only to find out the main board went bad. So they had to order that part and schedule another time to come back and put in the main board. So now, 3 weeks later, the main board was replaced and the replacement screen sent by Samsung is defective (missing about 4 inches on the right hand side with vertical lines throughout the screen). So now Samsung is sending ANOTHER new screen and we had to schedule a 3rd visit for them to come to our house and repair the TV. We are now going on over a month without our TV and football is starting up!!! We typically have people over on Sundays to watch the games and we cannot do that this week! This is my last Samsung TV. I will be buying LG or Sony from now on.

Sometimes when I am watching Hulu or Netflix the tv stops the app for no reason. It’s ok for the price but there are probably better.

I loved the tv when I first got it. Until having to have the screen replaced twice within the first 6 months due to malfunctions

Returning this tv. We watched a few shows and any FAST PACE setting you'll see the pixels line out, so you get a lot of weird sharps in you pictures which is ANNOYING. For $599 it should've been at least working correctly.

Afrer reading all reviews both good & bad I decided to just pay more for the 8000 series so I just upgraded as TV was still sealed in box.

Gave out on me on me after 4 months of having it. Trying to get help with it is being a real pain.

Got this TV on Black Friday sale. Opened it about 3 days ago and set it up. It would connect to the Wifi but say no internet connection. All my other devices and TV's were connected and working. So I thought the Wifi might have some problem. Called the internet provider and reset everything and it still would say no internet connection. Reset everything on the TV too but still wouldn't work. So finally I decided to exchange it and got an LG instead. Saw a bunch of reviews on Samsung website and a lot of customers are having this problem.

Tv is ok for the price but has issues not good for sports you can really tell how slow it is.

Bought this one on Black Friday as a Christmas Gift for my Dad. Well here we are six months later and the picture cuts off (goes black) but the sound stays on. Contacted Samsung since it has a 1 year warranty - That is worthless. When contacting them they advised me it was Netflix issue to which I replied that streaming services are not used and I needed a technician to service the TV. The Samsung rep then said it was an issue with my cable provider. Well my cable provider was out yesterday and stated it was an issue with the TV (picture cuts out when using an antenna also). When the rep was informed of this the next reply was, Oh its a problem with your HDMI cable - go buy a new one, and that should fix it. This is the last Samsung TV I will purchase EVER!!! Really frustrating the lack of customer service provided by Samsung - and the disregard of their so called 1 year manufacturers warranty.

I like this tv. It is in my bedroom now because we upgraded. Sound cuts out and you have to change the channel.

It is not the best operating system. I prefer a smart tv with Roku as it allows you to download more apps

I got this TV for minimum use at church, and already the remote no longer operates TV.

I should’ve bought a better model. I bought this TV based off the price instead of buying the same brand, but higher model.

I purshase this 65"tv now I have lines going in & out every five to ten min can control it i'm not happy with this set

Had this tv for less than a year, Samsung did not offer a repair. Will not purchase another Samsung.

I loved at the beginning but know all the sudden it has 2 lines on the left side don’t know why

Initial purchase had to be replaced for very thin line running the length of the screen.