Customer Ratings & Reviews
- Model:
- UN65NU7100FXZA
- SKU:
- 6200118
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 65" Class LED NU7100 Series 4K UHD TV for its excellent picture quality, user-friendly setup, and reasonable price. While some users have concerns about the lack of Bluetooth connectivity, remote control accessibility, refresh rate, durability, and color vibrancy, the overall positive feedback suggests that this TV meets the expectations of many customers.
This summary was generated by AI based on customer reviews.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have gotten a bigger size. It's fine for now.
I would recommend this to a friendGood TV but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this TV because Spetrcum/Time Warner said the app would work with any Samsung Smart TV. Wrong, only does it work with 8K series and above. So I had to buy Roku in order for it to work. Nobody was aware of this at Best Buy until mid way through Jan 2019
I would recommend this to a friendBrand response from Samsung
Posted .Scott,
The Spectrum app should work with all of our 2018 TV series.
Please check to ensure that your TV is updated with the latest firmware version 1202.3
If it is not, you can run the update by going to:
TV Menu : Settings ->Support -> Software Update -> Update Now
If you need further assistance on other features, please know that Samsung Customer Support is here to help, and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Again, thank you for taking the time to share your user experience.
We greatly appreciate your feedback and patience.
- Samsung Ambassador
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad with my tv is wonderful with the appscool
I would recommend this to a friendGood tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the clarity and enjoy the features on this TV.
I would recommend this to a friendGreat tv!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our tv! Geek squad install was helpful! Love it
I would recommend this to a friendGreat TV but had wireless connection wouldn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out mother board was bad preventing wireless connection from sticking (it would connect but drop). I spent $500 on a mesh network thinking that was issue..Samsung had to come replace parts costing me time and money. Probably didn’t meet the mesh network.
I would recommend this to a friendBrand response from Samsung
Posted .David,
I apologize for the unfortunate experience you had in trying to fix the WiFi connection issue.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good but the WIFI connection keeps going out
I would recommend this to a friendIts Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded this TV from a defective model. No regrets.
I would recommend this to a friendGreat TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty standard TV. Smart capabilities are very fluid
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I am very satisfied with this television!!
I would recommend this to a friendCheck to make sure it isnt damaged and return asap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got this and took ot home it has a slight shadow appearance. I assumed it was the setting and tried to adjust it with no luck. Later on the shadow effect was so bad I called geek squad just for them to tell me it had an "internal crack" and it was not covered. It was less than 6 months after I bought it and never had been hit at all. And since it was a problem from the start I assume I got one damaged during delivery but since I didnt return it asap I'm out all my money for a tv that doesnt work anymore and the protection plan i got didnt cover it.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money. Very disappointed with this product. Too many issues to address but here are a few. While streaming, programs skip constantly. Doesn’t synce with the sound bar. Directv Now app is old and won’t update. Read reviews that its a Samsung issue. Won’t recognize my other WiFi network. Again, read it’s a Samsung issue. The only plus is when I get the tv to actually work the way it’s supposed to the picture is amazing. Final review, buy Sony or another brand. Stay away from this particular model.
No, I would not recommend this to a friend - Cons mentioned:Remote control
NOT WORTH IT!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV because we have always been huge Samsung fans and this TV had all the specs we were looking for just under our budget. However, after about a week of owning the TV we regretted buying this one. The quality is meh, I've seen much better on a cheaper Vizio. But the worst thing about this TV is the remote and the fact that it randomly shuts off CONSTANTLY! Very disappointed with Samsung for putting out a TV that is so poorly made.
No, I would not recommend this to a friend Cheap TV not so great motion rate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV and I had to return it 3 days after the motion refresh rate its not that good. It made me kind of dizzy when watching action movies. I ended up with one from the 8 series its worth the money
No, I would not recommend this to a friendFirst time for everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to bring this one back, maybe I got in on a bad batch this time, the screen had a glitch in it, and I will recommend this product, one bad apple doesn’t spoil the whole bunch..! I have 4 more
I would recommend this to a friendOnly good for cinema mode for 4K
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures great in cinema mode for 4K, but any other picture setting make the picture later and distort leading to huge pixelations in 4k movies. Wouldn't say I'm 100% happy with this purchase.
No, I would not recommend this to a friendbasic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s pretty basic in setup however it is glitch city!! lots of upkeep for streaming and horrible picture if the room is even a little bright good for a basic tv kids stuff
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Terrible for sports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motion rate 240 makes all the difference, if you going to spend 800-900 just wait and get the eight series for a few hundred more it’s worth it
No, I would not recommend this to a friend Great TV if you do not have a sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about our first Samsung. Unfortunately, not much thought went into the IR receiver placement for the remote control, They placed it at the bottom center of the TV instead of the sides. We, like millions of others, have a sound bar. It’s small but with the short TV stand, the sound bar blocks the signal. We have to stand up or reach way above our heads to use the remote. Every other brand we’ve had placed these on the sides and spent a few extra cents on plastic to create taller stands. This one will be going back for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SpaceMonkey,
I am sorry to hear that you are experiencing issues with the remote function relating to the sound bar placement.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Tv is ok, but internet connection not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed that the tv will only connect to the 2g internet, not the 5g. My iPad connects to the 5g in the same location.
No, I would not recommend this to a friend