Customer Ratings & Reviews
- Model:
- UN65NU7100FXZA
- SKU:
- 6200118
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 65" Class LED NU7100 Series 4K UHD TV for its excellent picture quality, user-friendly setup, and reasonable price. While some users have concerns about the lack of Bluetooth connectivity, remote control accessibility, refresh rate, durability, and color vibrancy, the overall positive feedback suggests that this TV meets the expectations of many customers.
This summary was generated by AI based on customer reviews.
Buy a different model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have/had Samsung TVs, Always liked em. This one I do not. Holiday model Look elsewhere unless it’s cheap and you’re not afraid to mess around with settings. I bought this for 849, 1 month later and the 7100 was 849. The picture is ok, there’s some pixel, shutter, flicker issues. if you enable the options for such issues you get unbearable soap opera effect. I’d give it 2.5 if I paid less for it, i did finally get it tuned to an acceptable picture. But honestly if I could afford it i would donate it and buy a better one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Randy25,
I am sorry to hear that you were not happy with picture quality of your NU7100 TV.
Here are a few tips that may help you better enjoy the viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply
Phone us at 1-800-SAMSUNG (ask for TV)
You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
My 1st smart TV, it turns on by itself randomly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good TV, but I need to figure out how to prevent it from turning on spontaneously. This happens in the middle of the night sometimes and is really annoying.
I would recommend this to a friendPicture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality at best buy was great when it was on display so I bought one thinking it will be the same but it was totally opposite when connected my cable
No, I would not recommend this to a friendGreat TV with bonus but wanted better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV came with free Galaxy Tab E but I decided to get the 8000 series even though it didn't come with free Tablet. Graphics were still awesome.
I would recommend this to a friendGood tv for the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this t.v. as a black Friday deal. Was worth the money but not what I was hoping for from a 4k tv. My old vizio hd l.e.d. is just as good.
No, I would not recommend this to a friend- Cons mentioned:Bluetooth
This TV does not support 5ghz wifi connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not support 5ghz wifi connection, It only supports 2.4ghz.There are many$300-$400 TVs that support both wifi connections,don't buy this tv.
No, I would not recommend this to a friend Good enough
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes sometimes, or gets distorted. Don't know why but I heard it is a common problem. If I knew I would've look for something else.
No, I would not recommend this to a friendSamsung, not what they use to be
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this TV for about 2 years now but started having issues about 6 months ago. This was a good buy at the time but not a good value for such a short run time. The HDMI connections slowly began to fail one by one as well as all the audio connections. Troubleshooting points toward a failed motherboard but it’s about $250 to get the service tech out and likely another $300+ to replace the board. The tv picture is fine but we can only watch wireless channels or apps, and can’t use the surround sound system. To top it off, the internet connection frequently drops so you never know if you’re going to get to watch anything at all. This is our main Tv in the family room so not so much fun for movie night. We have four TVs in the house and all are Samsung except for one. This is also the second 55”+ tv we’ve owned, the last was a Samsung projection TV. I would say the brand was very reliable but I’ve noticed a gradual drop in quality. I’m very disappointed to only have this tv work just beyond the warranty period, and of course not much help from Samsung. I’ll be looking at other brands to replace this TV.
No, I would not recommend this to a friendPoor user interface
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky menus, apps are very slow, good tv for the deal I got it for but would spend more to get a better day to day experience.
No, I would not recommend this to a friendMiddle of the road
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok quality for the price. Sometimes it doesnt keep up with fast action. In general, an ok tv at an ok price.
I would recommend this to a friendOkay unit. Not the best picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Minus a star for the original unit that arrived with a dead HDMI panel.Called Samsung support to have them verify my finding. BB quickly replaced without question after single call. New unit arrived in a reasonable amount of time. The picture is not as good as we expected after seeing it on the demo floor at the store. The TV states it's receiving a strong UHD/4K signal, just not a great picture - but okay for the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NorCalGuy,
I am sorry to hear that you are not completely satisfied with the image quality fo your NU7100 TV.
In addition to the display screen, the quality of the image on your screen also depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4k Content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Didn't last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died 1 month before it was paid off. Only lasted 11 months. Took 4 months to get a replacement.
No, I would not recommend this to a friendNot a bad TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price was not bad for a 65inch TV, however picture quality could be a bit sharper
I would recommend this to a friendBrand response from Samsung
Posted .DuranFan,
I am sorry to hear that you were not happy with the picture quality.
Here are a few tips that may help you better enjoy the 4K viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply contact us via any of the following options:
• Toll-free calling: 1-800-SAMSUNG
• LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
NOT THRILLED
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this television set because the salesman talked me into it =-- first purchase for my new home . Watching the television it will pause for 2 minutes in the program then it will start. Does it all the time -- don't have capability of bringing it back nor do I have money to pay a tech to come out and see what is wrong with the tv.
No, I would not recommend this to a friendIt looks like something is wrong with the televisi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right size it was open box and I believe it was something wrong with the corner of the television.
I would recommend this to a friendT.V Samsung crystal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this t.v because, I didn't like the quality of the image
No, I would not recommend this to a friendPoor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first 10 days. No picture but there was audio only. Purchased 75" LG 4K instead
I would recommend this to a friend- Pros mentioned:Picture quality
Poor WiFi connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality, but the WiFi signal very bad .i return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hector,
I am sorry that the NU7100 TV did not work out for you.
Your feedback about the WiFi function is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was good . But the product wasn’t. Picture isn’t as good as I saw at Best Buy.
No, I would not recommend this to a friendGood for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cheaper model, but you get what you pay for. I ended up returning it for a Q6F
No, I would not recommend this to a friend