Customer Ratings & Reviews
- Model:
- UN65NU7100FXZA
- SKU:
- 6200118
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 65" Class LED NU7100 Series 4K UHD TV for its excellent picture quality, user-friendly setup, and reasonable price. While some users have concerns about the lack of Bluetooth connectivity, remote control accessibility, refresh rate, durability, and color vibrancy, the overall positive feedback suggests that this TV meets the expectations of many customers.
This summary was generated by AI based on customer reviews.
Frustrated with Best Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the installers finished getting the TV up and turned it on a nasty crack was in the screen. This one has to go back but Best Buy has not called to schedule anything yet!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Janice:
I am very sorry to hear that you had an unfortunate experience with your installers.
If you should ever need assistance with product features, usage, or performance, please reach out to Samsung Support via any of the below options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Setting are to generic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is marginal at best, judder adjustment not satisfied with. Pictures look like your watching a soap opera, black and white shows are ok, sound woithout sound bar ok
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maxx,
I am sorry to hear that you are not completely satisfied with the picture quality.
Have you tried Auto Motion Plus for judder reduction?
Here is the step-by-step guide to change Auto Motion Plus settings:
1) With the TV powered on, press the Home button on the Samsung remote to open the Home screen
2) Then select Settings > Picture > Expert Settings > Auto Motion Plus
Note: This option may not be visible initially. Continue scrolling through the Expert Settings Menu to locate Auto Motion Plus
3) Then Select Auto Motion Plus again, and you will see the following three options:
a) Off: Auto Motion Plus will always be off
b) Auto: Auto Motion Plus will automatically activate and deactivate based on the type of program being watched
c) Custom: Allows custom adjustments and settings to be used
4) By selecting the Custom option, you can further access these advanced settings:
a) Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
b) LED Clear Motion: Select to turn On/Off
The NU7 is also designed with lots of custom settings, allowing users to adjust images to their liking. You can try the different preset picture modes that fit your viewing environment.
The “dynamic” picture mode is the brightest. Movie mode is the closest setting to calibrated to the way the director intended, as it uses less enhancements, and will likely result in the most accurate picture. We recommend Standard mode at home environment for the everyday viewing experience.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply
Phone us at 1-800-SAMSUNG.
You can also LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We are available on Facebook Messenger: http://m.me/samsungsupport
Or Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this tv for 2 years and I don’t know why or how but it already has a black shadow. In the middle of the screen
No, I would not recommend this to a friendOS is a piece of crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV OS worked well for a few months then crapped out. It’s laggy and slow with frequent freezes and connectivity issues
No, I would not recommend this to a friendScreen burn-in after a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV produced dirty screen or burnin in less than a year. Was still under warranty in Samsung would not fix it.
No, I would not recommend this to a friendNever again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always had bad luck with any Samsung product. I have a rule not to be the first to buy a Samsung product but I broke my own rule and I bought this TV and it broke down the second week that I had it. I called Samsung customer service and they gave me the run around. Best buy was very helpful in exchanging it
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.65 inches is a huge tv but the proccessor inside is terrible. Super blurry and slow
No, I would not recommend this to a friend Didn’t last beyond 2.5 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2.5 years later, left side of tv went dark. Just out of warranty range….
No, I would not recommend this to a friendSamsung - 65" Class - LED - NU7100 Series - 2160p
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend nobody to buy this TV ...the TV got a lot of problems and every time I call in they send parts and change then after one month same problem again and geek squad comes again to change the parts again then same issue again ,at this point i'm tired and I wonder when are they gonna realize this changes parts doesn't solve the problem .
No, I would not recommend this to a friendI decided to look into Sony tv because of OLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung is a good brand. I wanted an OLED. I know they Samsung has a different setup but it is good too.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nick,
Our 2018 QLED TV Series features a billion+ shades of Q Color with 100% color volume, HDR 10 plus, Auto game mode, Bixby voice assistance and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment from the darkest to brightest scenes.
In addition, they all come with a lifetime burn-in free guarantee.
We invite you to personally experience the enjoyment that our 2018 TV models have offered to many of our customers. Please check out our 2018 TV models at:
https://www.samsung.com/us/televisions-home-theater/tvs/
If you need assistance with product selection or want to know more details of the great features, please reach out to us via one of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador
Do Not Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is junk- Do Not Buy. We purchased it and it went out exactly 1 year and 1 month after purchased. Took it in for repair and they advised us that the TV is shot and not repairable. Don't waste your money. Will not be purchasing another Samsung TV as this was our first and definitely our last.
No, I would not recommend this to a friendTV works as a mirror.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two stars, I had to return it because the TV works like a mirror. It is hard to see the image.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pinareno,
Thank you for your review on this Samsung NU7100 TV. I am sorry that it did not work out for you.
Your feedback about the screen reflection is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
Poor picture/sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv as far as picture and sound. Will be returning it
No, I would not recommend this to a friendIt is not what I expected.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not what I expected.........................
No, I would not recommend this to a friendHorrible picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is very distorted in picture. Took t.v. back, for a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JOHNBOY,
I am sorry that the NU7100 TV did not work out for you.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador.
Disgusted!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sad. Bought this TV in 2019 and a couple of months ago it started showing 2 vertical black shadows. One shadow has now grown wider and is in the middle of the screen. We've only had this TV for 2 years!!!
No, I would not recommend this to a friendBroken once Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When we got the TV home, unpacked and set up, the screen was broken. You didn’t see it until it was turned in. Best Buy wouldn’t send someone out with a replacement so it was returned as is. We did not get another one. The TV might have been great, but we can’t attest to that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WCDH,
I am very sorry for the broken screen issue you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
If you need assistance with product selection or want to know more details of the great features offered by our 2018 UHD TVs, please reach out to us via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Ambassador
Not good image
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The image is not very good. It is too dark. I’ve always had Samsung’s tv but this one did not meet my expectations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Johanna,
I am sorry to hear that you are not completely satisfied with the image quality of your NU7100 TV.
Have you tried the “dynamic” picture mode? It is the brightest among all picture modes.
In addition to the display screen, the quality of the image on your screen also depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4k Content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
I’d give it 0 stars if I could
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 2 years of owning this the entire left side of the screen is going black. I’ve read several reviews of this happening to other people. We spent over $800 on this TV and I will never buy another Samsung product again.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ARC HDMI did not work. Common problem...check online, unaddressed problem with these Samsungs. However BEST BUY was awesome, Offered full refund, no problems. Wound up buying an LG from same BB store.
No, I would not recommend this to a friend