Customer Ratings & Reviews
- Model:
- UN65NU7100FXZA
- SKU:
- 6200118
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 65" Class LED NU7100 Series 4K UHD TV for its excellent picture quality, user-friendly setup, and reasonable price. While some users have concerns about the lack of Bluetooth connectivity, remote control accessibility, refresh rate, durability, and color vibrancy, the overall positive feedback suggests that this TV meets the expectations of many customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality, Price
Smart buy in this price range.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a mid priced 65 inch TV without driving myself crazy researching and reading reviews. I purchased a Samsung 65NU7100FXZA and after viewing it for 30 days I am completely satisfied. I adjusted the color settings to my liking and as a side note the greens had me concerned but I am good with it now. At this price point you can not go wrong with a Samsung. Another site does not rate this model very high but then again they give a TV from another manufacturer with a huge reliability concern higher ratings, so at this price range it is a good buy.
I would recommend this to a friend Starting to darken on left side of screen
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to buy this T.V. and it looked so great for 10 months.So sorry to say it is darken on left side gonna try to get another one i understand things go wrong on man made things i hate to remove from my wall
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Wonderful Quality television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Great picture quality and easy to use. Had this TV for a couple of years now and still working great.
I would recommend this to a friend Bad Customer service! Dead on arrival.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, setup the tv, when we turned it on, there was a huge white spot, they wouldn't take it back, because i was missing on screw for the legs.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left side of screen turned black. I have only had TV for a little over 2 years. Now I am forced to purchase a new TV. Unacceptable Samsung.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is junk not even six months old and it turns itself on and off all the time it's junk junk junk
No, I would not recommend this to a friendThe picture quality was not as good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought there would be a beautiful colorful picture. I thought I could improve the color, but I couldn’t find an option under the settings. I’m very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cynt:
I am very sorry to hear that you are not happy with the color performance of the NU7100.
Please know that this series features PurColor technology for millions of shades of color, fine-tuned to create vibrant, incredibly brilliant pictures. Coupled with HDR, Motion Rate 120, and our UHD Engine, the NU7100 delivers stunning viewing enjoyment.
Please reach out to Samsung Customer Support for assistance with picture quality adjustments:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We look forward to hearing from you.
Awful for gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but blur and terrible colors. The few games I played were just not enjoyable on this screen. I would look at the 8000 series or the Sony X900F over this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BreakingCustoms,
The NU7 series features our PurColor technology, HDR and our exclusive UHD Engine to deliver superb contrast and expanded color detail. It also comes with a judder control setting that allows custom adjustment to your liking.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador
Very disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two years after purchase, the screen’s left side turned black. I’m not going to buy Samsung TV again.
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for less than a year and there is a line across of the screen and the left side of the screen went dark.
No, I would not recommend this to a friendDon't like the picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture stretched to much on standard. really hate it and I don't think it should cost me $150.00 to get you to come out and fix it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shakey,
I am sorry to hear that you are experiencing issues.
Samsung is committed to providing the best possible product experience, quality, and value. We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us again so that we can provide proper troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
broke in less than a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got the tv in December 2018 now came home after gone for more than half the day tv had shaded band in the middle of it
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two Samsung 65 tvs in a row garbage.. one supposedly tested and marked excellent.. horrible light bleeds everywhere.
No, I would not recommend this to a friendNot that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv Started displaying a black shadow across the screen after 2 years of owning it ...
No, I would not recommend this to a friendTerrible Back light bleed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Choose any other TV. Any black scene looks like garbage due to the amount of bleed in the corners.
No, I would not recommend this to a friendDefective an have to exchange it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It had a glitch in it, Every 20 minutes the screen would go blank, regardless of the input, even on pause
I would recommend this to a friendBrand response from Samsung
Posted .Marc,
I am sorry to hear that your NU7100 TV goes blank every 20 minutes.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
unsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this TV because it was not compatible with the service provided I currently carry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pastor,
I am sorry that the NU7100 TV did not work for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen quality poor - colors and brightness are poor overall too. "Too late" to return. Not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt,
I am sorry to hear that you are not entirely happy with the color performance of your NU7000 TV.
The NU7 series features our PurColor technology, HDR and our exclusive UHD Engine to deliver superb contrast and expanded color detail.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador
Worst tv ever
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years later and half the screen went black.
No, I would not recommend this to a friendMid-range TV from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As my main tv, I own this samsung UHDTV for about five years now. In my opinion it's a solid tv. Great uniformity (good for those who hate Dirty screen effect), EXCELLENT low input lag (around 13ms), great for gaming. No WCG, but color reproduction is solid in sdr. Snappy smart TV interface, mostly smooth and seemless(a couple hiccups here and there but nothing terrible). Built in speakers for the 40 inch are surprisingly solid, with a decent bass response. Peak brightness is decent too, enough for a moderately lit room for sure, and maybe even a slightly bright room. I don't really have a major problem with motion. Even my 40 inch has soap opera effect (you can interpolate up to the panels native 60hz refresh rate). Design is solid too, as I've come to expect from Samsung. No local dimming, but the whole screen does dim in the "standard" picture mode when the content on screen is mostly dark, increasing black levels. Contrast ratio is essentially on par with the Sony x900e at around 5400:1 (according to rtings) I'm personally happy with the purchase I made.
I would recommend this to a friend