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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3029 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers find value in the 65" Class LED NU7100 Series 4K UHD TV for its excellent picture quality, user-friendly setup, and reasonable price. While some users have concerns about the lack of Bluetooth connectivity, remote control accessibility, refresh rate, durability, and color vibrancy, the overall positive feedback suggests that this TV meets the expectations of many customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,029 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has excellent picture quality and sound for watching sports and movies.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Turns ON by itself, and other "minor" issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were content with this tv for a couple of days even when it doesn't connect to 5G. Sound and images are good, BUT it keeps turning on randomly by itself. I disconnected it from the power one night, and it was ok for one day then it went back to the same problem. It is very frustrating to have a brand new tv (just bought it less than a month ago) with such a big issue (who wants to pay that for extra power when no one is using it). Another problem that we've encountered is the fact that if you are going to mount it to the wall, you are going to have to buy different screws because the ones that the mount brings doesn't work. I'll be exchanging this tv for a different brand by tomorrow. I decided to give 2 stars because I like the image and the sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable 4k Screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first new tv in almost ten years, and the display is phenomenal. The interface is very simple and it was easy to get the settings dialed in for our living space. The price is also nice for this size.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    NFL Sucks on this TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are into the NFL, this TV is horrible. The players are very blurry when they move and it sorta makes you nauseous/ I read the other reviews and there have been complaints about this. I have a few 6300 series around the house and have never had this experience. I tried calibration the settings with the judder reduction and auto motion but didn't have any luck. My wife even complained about and noticed it. Apart from that, the 4k looked great on netflix and the picture for tv shows was good. I am going to return this and try out the NU8000 which has a better review for sports.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!! Awesome TV at Awesome price $$..!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase and pick up was beyond perfect. Took 4 minutes to pick up TV at local store. Set up was 2 person and very easy. Programming was simple. Amazing picture.......!!

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Ok image quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for about 3 months now. The image quality is ok. Hard to get accurate colors. There are 3 hdmis which isn’t enough for me however it works I just have to switch hdmis on game systems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture & Features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a great TV for the price. The features and apps work well and are well integrated into the TV. I have it connected to a sound bar, so sound is not an issue for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent TV for the price. Having 4K capability and HDR for next gen gaming is necessary!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been one of the better TVs I have purchased. No issues and still to this day no problems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    horrible tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with or without warranty i expect a tv in todays age to last longer than 3 years. I purchased a tv without the warranty (just the manufactor warranty) and after only 3 months they had to come out and replace the screen due to the back light issue. Here it is 2 years later and it is going out again. obviously not covered now.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv 100% recommended for the people and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samasung has always been my favorite brand when it comes to television quality. Would recommend this tv to others

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for price had no issues with it. Has medium picture quality. Sound is medium loudness.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Good until the shadows came

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had a wonderful picture for about two years, then the shadow came. Then the shadow took over a quarter of the screen. I'm so glad I purchased the extended warranty! I had the choice of a refund, replacement, or upgrade. I just chose to pay the difference and upgrade to a larger TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv! Works perfectly for the past 2 years. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Do not buy if you like to watch football

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely write reviews but here goes. Any object in motion on this TV is awful. I can't believe how bad the picture quality of sports actually was on this TV compared to my several year old Samsung plasma that just died the night before the Iron Bowl. I had to run out and buy this TV in a pinch. Big mistake. The slow motion picture quality, picture quality in between plays, and the quality of the score, chyrons, and other graphics was great. However, the actual video quality (the reason you actually buy a TV) was TERRIBLE. As soon as the ball is snapped in a football game the picture goes to crap. It's almost seizure inducing. You can't even make out the football when it's in the air. My old 60" class plasma had NO trouble producing crystal clear images and smooth video. This TV was a giant step down in my opinion. It is coming down off the wall and going back today. Not everyone needs all the crap smart TV functions. Someone, please just make a good TV with good hardware.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good TV - Mounting is Ridiculous

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not have purchased this had I seen the back of the TV and how it mounts. It's practically impossible to use any previous mount you may have, and I honestly do not know if I'll be able to mount this without calling Samsung and paying whatever their ridiculous price is for that mount. You must call for the mount. No URL provided. Absurd.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MaxDallas,

      The 65inch NU7100 TV is compatible with any VESA mount that supports 400x400 spacing.
      We supply the Wall Mount Adaptor (spacer) that will be needed, but the universal wall mount that you purchase separately will supply you with all the screws needed for their bracket to attach to our TV and to your wall.
      If they do not supply the screws you can find them at any hardware store, Screw Size M8 x 45mm
      You can find details, including diagrams and images of wall mounting on page 7 of the user manual.
      Here is a link to the online user manual:
      http://downloadcenter.samsung.com/content/EM/201804/20180405103830418/BN68-08977A-03_NU7100_ZA_ENG_US_180403.0.pdf

      For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
      Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.

      -Samsung Ambassador Samsung

  • Rated 2 out of 5 stars

    Good picture quality when working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a plasma for years and it was great but finally bit the dust. Bought this as a replacement. First one right out of the box and a issue with a bright spot along the edge so I returned it for another one. It worked fine and once I got the setting to my taste. It worked well for 8 months and one day 25% of the screen was darker than the rest and right next to it it developed the same bright spot as the first one I bought. Took over two weeks for it to get repaired, week before they could come look at it and another week for a new screen to arrive. Honestly had I would have preferred a new TV of a different brand since this is 2 TV's with the same issue in 8 months but Best Buy would not allow me to upgrade. Guess we'll see how it goes.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent picture, horrible OS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is fine, but as a smart TV it is horrible. It is full of bloatware that you can't remove (Vudu, Vimeo, etc). That's fine if you use these services, but if you stream from somewhere else they just take up memory and storage, which seem to be at a premium on this device. Apps take unnecessarily long to load, and you can't install apps without signing up for a Samsung account. I also have an AndroidTV from Sony, which suffers from none of these problems. Samsung is a hardware manufacturer, and they make good hardware. They should leave software to the pro's, because they're not very good at it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hdr

    Rated 1 out of 5 stars

    Terrible TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has bad light bleeding in all four corners of the television. The plastic bezel of the TV was not snapped together. There is also a bad pixel on the TV that stays red the entire time no matter what I’m watching. HDR on the TV is unbearable and is entirely too dark to enjoy also gives very odd skin tones on people that basically makes them blend into the background. There is a major delay for the smart screen to function after pressing buttons on the remote. DO NOT BUY THIS TV

    No, I would not recommend this to a friend