Customer Ratings & Reviews
- Model:
- UN65NU7100FXZA
- SKU:
- 6200118
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 65" Class LED NU7100 Series 4K UHD TV for its excellent picture quality, user-friendly setup, and reasonable price. While some users have concerns about the lack of Bluetooth connectivity, remote control accessibility, refresh rate, durability, and color vibrancy, the overall positive feedback suggests that this TV meets the expectations of many customers.
This summary was generated by AI based on customer reviews.
Power cycling and poor wifi connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Add me to the list of people who had problems with this TV about 5 weeks after purchase. It started small enough, with the screen freezing a few times and sound getting "stuck" for lack of a better term. Its gotten progressively worse, and it only goes 15 minutes then it will freeze and turn off, then back on, usually every 5 to 10 minutes. In addition, the wifi connectivity is marginal, at best. I know the wifi is working, as i verified on my phone, but the tv drops the connection half the time, is slow to load apps, and half the time freezes and wont load anything. Did i mention this tv freezes up, a lot? Its better at freezing up and power cycling than it is at being a tv. Im so disappointed. Samsung has had a great reputation for being high quality, its too bad that ill never buy another one. And their customer support, or should i say lack thereof, as i cant even get in touch with them.
No, I would not recommend this to a friendConnecting to the internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The problem I have with this TV is it always loses connection to the internet, I have two other smart TVs that do not have that problem I have to unplug the TV and plug it back in for the TV to connect to the internet, I wish I could return it and get something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Coolman,
Thank you for bringing your concerns to our attention.
Here is a link to a dedicated troubleshooting page, where you can find step-by-step guide of running a network status test and tips:
https://www.samsung.com/us/support/answer/ANS00079346/
If the test concludes that the unit needs service, please contact us via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
-Samsung Ambassador
Misleading / Inaccurate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I demo-ed this TV in store with an employee who showed me how to use the Samsung Smart Control Remote. However, this model does NOT come with a smart remote, but rather a basic looking TV remote. I confirmed this on Samsung's website, which means the floor models at Best Buy are inaccurate and the demo provided by the associate was misleading. Would have been nice to know before I spent an hour unboxing and setting up at home. On top of that, most of the content on my Plex server gave errors on this TV and there are several forum posts saying that Samsung has issues with their Plex app. In comparison, the Plex app on my Roku does not give the same errors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brandon,
I am sorry that the NU7100 TV did not work out for you.
Your feedback on the One remote and the Plex app is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
picture quality so bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought and hooked up, picture quality so bad. made tons of changes, called Samsung support and made lots of tweaks, but no luck. cant even compare with my 4 year old LG TV. RETURNING IT
No, I would not recommend this to a friendBrand response from Samsung
Posted .sonyV,
I am very sorry to see that you were not happy with the picture quality of your NU7100 TV.
If you have not already returned your unit, please give us the opportunity to investigate the issue and provide step-by-step troubleshooting. If this TV is performing worse than a 12-year-old TV, then something is not right.
If you have already returned your unit, please accept our apology for the disappointing experience. If you should ever decide to give Samsung TVs another try, please know that we are always here to help with any concerns or questions.
You can reach Samsung Customer Support toll-free at 1-800-SAMSUNG, or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Ambassador
Don't waste your money or time.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen broke within the first 6 months of using it. This happened randomly, the left side of the screen just became black and stopped working. Will never buy another samsung product again, cheap and a waste of money.
No, I would not recommend this to a friendDo not buy this product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's safe to say I will not be buying another Samsung product. Unfortunately for me i bought 3 in the series as i just moved to a new house. One of the 3 all of a sudden went dark and all 3 TVs constantly disconnect from the wifi.
No, I would not recommend this to a friendBad luck with this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two of these TVs; the first I bought in December '18....after only 3 months, a 'shadow' appeared on right side of screen. Best Buy replaced it with another NU7100...and after less than a week, a thin blue line appeared on the screen. After that, I paid the difference for an NU8000. Two bad 7100s....can't recommend it.
No, I would not recommend this to a friendNot Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv took it home bought new cable hooked it up picture was terrible very blurry boxed it up and returned to Best Buy who was very helpful bought a LG that was 300$ cheaper hooked up and great picture
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Eddie,
Thank you for your review on this Samsung NU7100 4K Smart TV. I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
Don’t Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broke in 3 weeks. Now it has been sitting in floor for a week because Samsuck does not have parts to repair it. Past the 15 day return window for Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NotHappy,
I am very sorry for the issues and delay you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your replacement or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador