Customer Ratings & Reviews

The tv is great. The mount that is created for the tv is horrible. The cheapest bolts you could ever imagine. The tv mount also is 2 separate brackets instead of a normal mount with one bracket.

Amazing picture sound, and the art work is incredible.

Great picture. The Frame TV has many images to choose from.

We love this tv. Great picture and love adding the art. Sound was also good. No glare.

Love love love this TV. The only downside has been trying to adjust the brightness level when in picture mode. It was working great when I first got it, but then started to be complicated to change once switching it between eco modes

Love my frame TV. Others received 2 years of art subscription. I wish I had purchased during that promo.i find it annoying to have to pay for the subscription when the tv was more expensive than other tvs.

Live the option to be able to watch TV or have a picture on the screen. SO many options for different artwork, photos, etc… love this TV

The installation was great. The Geek Squad were professional, knowledgeable and super to work with. Very happy with our decision to go with Best Buy. Not only did they install our new television, but also installed another television purchased at Best Buy. Deb Wood

We have owned for several months and have not had any problems with it. Relatively easy to mount to wall with included instructions.

I wanted one of these TVs for quite a while and finally pulled the trigger in the fall of 24. Despite some issues getting the art mode to work when the tv was paired with an Apple TV, I really liked it. I knew it wasn’t the best picture quality, but the way it looks on the wall, the anti glare and art mode were fantastic. Just after the first year, we noticed an unevenness in the picture. It got worse and we finally realized 1/4 of the screen had a bad section of backlighting, making the picture darker. It was distracting. Best Buy looked at it and said it was shot. We didn’t get the extra Best Buy protection because every Samsung I have had in the past lasted for years, so shame on us there I suppose, but for this kind money, you’d think the thing would last longer than a year. I think a lot of the good reviews are in the honeymoon phase, but if you do a little more research, it turns out this is not uncommon. Even a Best Buy employee said there are quality issues with these…

We absolutely love our new TV. It’s perfect, great quality & sound

I bought a Frame TV to replace a smaller Frame TV that was damaged by my grandson. I paid for delivery and installation. Got a call from the tech and I told him it was replacing an existing Frame TV. When they arrived they found out I had on older model and its mount did not work with the newer model. The sent us a link for a very specific mount he said would work and we ordered it. He said we would get an email to reschedule the installation and to text him so he could make sure he did the install. Never got an email to reschedule. Texted the tech and he said he would have to do it manually. It was never done by the tech. Finally went online with Best Buy to look at the order. It had a schedule maintenance link, but clicking it took me to a page where all I could do was add a new TV with installation. Called Geek Squad and explained the situation and they said it showed they could schedule the install. I told them 3 times that I needed it assigned to the same tech, because he had said others might not be able to handle this install. They said they would assign it to him and scheduled it, on what turns out to be his day off. The system just assigned to a new sub contract tech. They came and said the in the box mount would not work (duh, I already knew that), and the mount I was told to order would not work it was not the right size. Second install cancelled. Went to the Best Buy store and explained the whole scenario to them. The manager said he would escalate and I would get a call before end of business the next day. Now two business days later still NO contact from Best Buy. So now I have been lied to by the tech, lied to by Geek Squad support and lied to by the store manager.

The frame tv is neat and stylish. when enjoy the art mode and the over appearance of the tv. the best buy installer where great.

I am pleased with my purchase of this TV. Is it worth what it cost? Depends on your reason for buying it. I didn’t want to pay this much but it suited my purposes.

Its okay. I like the pictures and slimness if the tv. But you cant game on it. I put my nintendo switch set up on the tv and it was a glitchy mess.

I love that it’s not just a tv but you can put pictures and frames and it’s like a painting

one of the best tv, as i wanted for my living room. but overly priced.

Really like the TV and the installation by geek squad was so helpful.

This tv has many different features along with great quality. As well the part that comes with hide all the cords is amazing

Great TV. Beautiful. Easy set-up. There were some glitches with signing up for the Art Store, but resetting the settings solved it.