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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 391 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-391 of 391 reviews
  • Rated 1 out of 5 stars

    Do not buy, not worth the money or headache.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Settings were messed up and then Best Buy said they will not cover it. Didn't last a year.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/

      We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Samsung tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sans the day I bought this it was damaged and I have to replace two of them

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      BurimH,

      We appreciate you sharing your delivery experience and are sorry to hear that your TV arrived damaged. For issues related to shipping or delivery, we recommend reaching out to Best Buy directly so they can assist in resolving the situation.

      Once your issue is resolved, if you have any questions about setup, usage, or features, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent via the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Best Buy/ Geek Squad disaster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly disastrous instalation experience through Best Buy/ Geek Squad. No advance information on instalation requirements needed prior to delivery. Rescheduled instal canceled without notice, impossible web of customer service contacts/ accountabilities with no ability to raise issues with senior managers for resolution.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MarkW,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Don’t buy this version of 2024 Frame TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since day one the TV turn on and off when you connect any eARC third party soundbar like Sonos or Bose. The support from the comoany is really slow resolving this issue that is affecting all the new buyers. Is a software isssue that they don’t have any date when will be fixed. Plus when you are using an Apple TV 4K and send the Apple TV 4K to sleep the Artwork mode doesn’t work.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      faustoh,

      We appreciate your feedback on your experience. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Defect after 3 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV had a defect (blue vertical line across screen) within 3 weeks of purchase and Best Buy won’t take back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MatthewM,

      It’s unfortunate to hear of your experience with Samsung’s Frame TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Pretty good tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the sleekness. Picture quality is not the best, it glitches at times with a flash of green. Already mounted to the wall so i am stuck with it!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Consumer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, quality, and looks classy easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and Frame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 65" Samsung Frame TV 2 weeks ago and finally installed this past weekend. This TV has exceeded my expectations and install was very simple with the provided TV mount. I would highly recommend this TV to anyone in the market. It is very attractive with the custom DECO frame and the picture and user interface are phenomenal! Great job, Samsung. And great job, DECO!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing versatility and elegance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my small salon. This is useful for classes and stunning ads for passing traffic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp looking tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Non glare screen is great. Looks even better with the bezel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Uh oh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great TV however, the one I got from Best Buy had the pins bent in the back and I I had to return it bought it elsewhere

    I would recommend this to a friend