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Customer reviews

Rating 4.6 out of 5 stars with 400 reviews

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  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 400 reviews
  • Rated 5 out of 5 stars

    Art on display.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video quality and slim design. It is art!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame series 2024

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv series!!! The quality is as described. Adds an elegant touch to your space!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For the Price, buy an OLED

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really worth the price. The frames UI is slow and buggy. The “frame” aspect is a gimmick that gets old fast. I wish I would’ve put the money towards an OLED instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and pairs well with Sonos soundbar. We’ve enjoyed it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features, great picture. Only complaint is that Samsung makes you get a subscription for the artwork. I would have rated 5 stars except for the subscription.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Andy,

      Thank you for your review. While The Frame TV does require a subscription for full access to the Art Store, please know our 2024 model adds Art Streams to provide you with 20 free, hand-selected artworks that will rotate on a monthly basis. You’ll also get a free two month trial for the Art Store.

      If you need help accessing Art Streams, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our new Samsung TV. The picture is so clear and glare free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look as framed piece

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Gets lots of comments. Added Deco frame which wasn't cheap but added to the overall look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Frame! The TV picture is great and it’s so much fun to select a new artwork each day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome tv.. no glare. stylish. very slim . looks like a real piece of art.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for what we need if for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great for what we need it for, a TV that works like a painting on our wall as it is placed in a room that we don't intend to watch much Television. We have a TV that is more of a television TV for another room, I would recommend another tv if you want a true television experience. The only thin I don't like about the TV is that there art catalog is mostly behind a paywall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Graat quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks really nice on the wall, quality amazing! The original price may be a lot, but I recommend wait sime sale going on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame Series

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife and I love the Frame Series. Its nice to be able to switch to art to tv apps quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame: awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, top of the line. Amazing picture and really stands out in the room.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful but poor connectivity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the aesthetic of it, and want to buy a nicer frame for it soon. The picture quality is great, but it disconnects from the WiFi at least 4 times a day even though the router is less than 10 feet away. This is really frustrating if you’re trying to watch something live as it takes several minutes to reconnect You do have to pay if you want to use any of the Samsung art but you can upload images from your phone too. The Samsung tv plus channels are ok but they don’t show local sports even when it’s on the local news channels

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      CatherineS,

      Thank you for sharing your experience with Wi-Fi connectivity on your Frame TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:

      1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

      2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.

      3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test

      4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.

      5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.

      For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    FRAME TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEAUTIFUL TV AND THE PICTURE AND FUNCTION IS VERY GOOD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been amazing. Deliver was great. So happy compared to my old tv!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and piece of art. The picture quality is great and the art is very entertaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best to buy from Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad we FINALLY bought our dream TV. It has been on our wishlist for so long and has exceeded expectations. The inclusion of Samsung One is an extra bonus. Easy to set up and the delivery/take away of the old TV was a seamless process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great above the fireplace!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and love the art option. Got in on sale too which makes it even better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my TV. What I don’t like is, after the purchase. It went down to $1,899. What a disappointment!!!

    I would recommend this to a friend