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Customer reviews

Rating 4.6 out of 5 stars with 400 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 400 reviews
  • Rated 3 out of 5 stars

    Won’t buy another.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s a feature where the sound turns up automatically when background noise increases. I have turned the feature off but it keeps coming back on on its own.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TGardner,

      We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
      • Live Chat
      • Manuals, Software, & Warranty Info
      • Creating a Service ticket

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Fabulous tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Frame TV. I love the art and that it doesn’t look like a Telly when it’s not being watchex

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy how flat the tv sits on the wall. It also comes with a lot of pictures to choose from .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    artwork in the kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service by Ken Laureno! excellent advise and service and the Frame Television is like a piece of art in our kitchen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to purchase and it arrived as stated on the website.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Frame Series

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Samsung Frame Series on my wall. Offers some really cool photos when not in use.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    “Art Made Genius”

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has done it! How “Genius” to express My Personal Art of all kinds & Some…!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV. Great Experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great experience. Would 100% recommend this tv to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality and match perfect with my living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patti went above and beyond at the Fairview Heights I’ll store , awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Samsung guy and this TV does not disappoint. You can also use your own photos in picture mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv love it i will recommend for someone else

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return as this model had too complicated of a set up process.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MichaelB,

      We're sorry to hear that your experience with the Frame TV led to a return. Your feedback matters to us and will be shared with our product team.

      If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Amazing TV Amazing Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv and amazing service by Best Buy! Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great and we love the TV. Thank you!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    TV Frame

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great TV and design. Everything was ready and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew knew there work thanks to them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung frame is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV and great geek squad set up. Love the art mode and great not to have it on a piece of furniture Looks amazing on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Very pleased. Super install team as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look. Purchased the frame to go around the picture. It’s terrific. My wife loves it.

    I would recommend this to a friend