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Customer Ratings & Reviews

Your price for this item is $1,042.11
The comparable value price is $1,999.99

Customer reviews

Rating 4.6 out of 5 stars with 380 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 380 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Samsung guy and this TV does not disappoint. You can also use your own photos in picture mode.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    TV Frame

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great TV and design. Everything was ready and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look. Purchased the frame to go around the picture. It’s terrific. My wife loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved out framed tv! comes with the wall mount as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung frame is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV and great geek squad set up. Love the art mode and great not to have it on a piece of furniture Looks amazing on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dining Room TV displays Art

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the cost, such a good way to flex on people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like the art feature - do a lot of photography and is nice way to change-up the room a little.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competitive pricing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competitive pricing, user friendly website for ordering and smooth pickup process!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! We had the tv delivered it came right when we were told it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation was handled very well and the TV features are great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung - The Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a good system for the price. The screen resolution is acceptable, but not wonderful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh, no significant changes this year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, this version is ok. No significant change from the previous versions. It’s just thinner. For the price you pay, I hoped there would be some great changes.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Yemi,

      Thank you for sharing your thoughts on the 2024 Frame TV - we'll be sure to pass this along to our internal teams.

      New this year, the 2024 Frame TV features our Quantum Processor 4K. Powered by machine learning, our impressive 4K processor enhances your TV’s 4K HDR picture and sound for sharp details, clear resolution and vivid color and contrast. The processor also helps other features, like the Smart Hub and Samsung Gaming Hub, run smoothly and efficiently. You'll also gain an updated UI experience with our refreshed Tizen OS.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Fantastic Matte Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design but the colors could be more vivid for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of GARBAGE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of garbage. Have had for 3 months, and completely stopped working. Of all the years I have owned TV’s, I’ve never had to have a TV repair person come out. Been without a TV for a week. Getting in touch with Samsung customer service is a joke. This was the first Samsung, and will be the last I ever own.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Izzi,

      We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV and artwork versatility. Have also bought one for our bedroom.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Garbage TV with garbage support

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So you want a TV that can kind of look like a painting? Well, this is it. You want a TV that handles CEC in a sane fashion? Not it. Want a TV with good picture quality? Not it. Want a TV that randomly shuts itself off and only manages to handshake with your new Sonos Arc about 50% of the time? Well, it does do that. All in all, software/firmware is terrible, and support isn’t very knowledgeable. The redeeming factor is indeed the art mode. To summarize, terrible TV, decent art display.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TokyoDude,

      We appreciate you taking the time to let us know about your experience with your Frame TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 3 out of 5 stars

    Great for FrameTV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice because it lays flat on the wall, but slow.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Tony,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Samsung Frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please make sure to open your boxes within two weeks of receiving your item. We opened ours at three weeks(due to renovations in home) and discovered a defect on the tv. Best Buy said it was over two weeks, so we were stuck with the tv. Samsung said it was damaged when we got it, so it isn’t a warranty claim. Long story short, we have to pay for a tech to come fix our new $1300 tv that we cannot use. This will be last order from Best Buy, and Samsung for that matter.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LeahE,

      Thank you for sharing your feedback on policies - we'll pass this along to our internal Samsung team.
      If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item I purchased went on sale a few days later. Best Buy would not honor the new price.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      JoMarie,

      Please know that you're leaving a review and 1-star rating for The Frame TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

      If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 3 out of 5 stars

    My Purchase of TV and its Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is excellent in terms of display quality and the others feature. We are satisfied 100%. However, regarding the frame we ordered and returned, we were very much disappointed not only at your late delivery but the weird system that cancellation is allowed upon delivery though its reason is late delivery.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Emkay,

      Please know you are leaving a review and 3-star rating for The Frame TV, but we are sorry to hear of your delivery experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.

      Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung