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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 408 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 408 reviews
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv love it i will recommend for someone else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV Amazing Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv and amazing service by Best Buy! Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great and we love the TV. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competitive pricing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competitive pricing, user friendly website for ordering and smooth pickup process!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look. Purchased the frame to go around the picture. It’s terrific. My wife loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew knew there work thanks to them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Very pleased. Super install team as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh, no significant changes this year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, this version is ok. No significant change from the previous versions. It’s just thinner. For the price you pay, I hoped there would be some great changes.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Yemi,

      Thank you for sharing your thoughts on the 2024 Frame TV - we'll be sure to pass this along to our internal teams.

      New this year, the 2024 Frame TV features our Quantum Processor 4K. Powered by machine learning, our impressive 4K processor enhances your TV’s 4K HDR picture and sound for sharp details, clear resolution and vivid color and contrast. The processor also helps other features, like the Smart Hub and Samsung Gaming Hub, run smoothly and efficiently. You'll also gain an updated UI experience with our refreshed Tizen OS.

      If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So disappointed in this product. Set it up. Dead. Went with Hisense.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like the art feature - do a lot of photography and is nice way to change-up the room a little.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! We had the tv delivered it came right when we were told it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved out framed tv! comes with the wall mount as well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung - The Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a good system for the price. The screen resolution is acceptable, but not wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dining Room TV displays Art

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the cost, such a good way to flex on people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation was handled very well and the TV features are great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frame TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return as this model had too complicated of a set up process.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MichaelB,

      We're sorry to hear that your experience with the Frame TV led to a return. Your feedback matters to us and will be shared with our product team.

      If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Fantastic Matte Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design but the colors could be more vivid for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV and artwork versatility. Have also bought one for our bedroom.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for FrameTV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice because it lays flat on the wall, but slow.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Tony,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 2 out of 5 stars

    Garbage TV with garbage support

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So you want a TV that can kind of look like a painting? Well, this is it. You want a TV that handles CEC in a sane fashion? Not it. Want a TV with good picture quality? Not it. Want a TV that randomly shuts itself off and only manages to handshake with your new Sonos Arc about 50% of the time? Well, it does do that. All in all, software/firmware is terrible, and support isn’t very knowledgeable. The redeeming factor is indeed the art mode. To summarize, terrible TV, decent art display.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      TokyoDude,

      We appreciate you taking the time to let us know about your experience with your Frame TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung