Customers appreciate the excellent picture quality and the trendy design of the 65” Class LS03D The Frame Series QLED 4K TV. The included wall mount and anti-reflective screen are also well-received features. However, some customers have expressed concerns regarding the price of the TV.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 397 reviews
Rated 5 out of 5 stars
Chris
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great experience! We had the tv delivered it came right when we were told it would.
I would recommend this to a friend
Cons mentioned:
Price
Rated 3 out of 5 stars
Meh, no significant changes this year
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Meh, this version is ok. No significant change from the previous versions. It’s just thinner. For the price you pay, I hoped there would be some great changes.
I would recommend this to a friend
Brand response from Samsung
Posted .
Yemi,
Thank you for sharing your thoughts on the 2024 Frame TV - we'll be sure to pass this along to our internal teams.
New this year, the 2024 Frame TV features our Quantum Processor 4K. Powered by machine learning, our impressive 4K processor enhances your TV’s 4K HDR picture and sound for sharp details, clear resolution and vivid color and contrast. The processor also helps other features, like the Smart Hub and Samsung Gaming Hub, run smoothly and efficiently. You'll also gain an updated UI experience with our refreshed Tizen OS.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info
~ Samsung Specialist
Rated 5 out of 5 stars
Dining Room TV displays Art
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worth the cost, such a good way to flex on people.
I would recommend this to a friend
Rated 4 out of 5 stars
Samsung - The Frame
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall it is a good system for the price. The screen resolution is acceptable, but not wonderful.
I would recommend this to a friend
Rated 5 out of 5 stars
Mr.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
installation was handled very well and the TV features are great!
I would recommend this to a friend
Rated 4 out of 5 stars
Fantastic Matte Display
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great design but the colors could be more vivid for the price.
I would recommend this to a friend
Rated 5 out of 5 stars
Great product!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best TV and artwork versatility. Have also bought one for our bedroom.
I would recommend this to a friend
Pros mentioned:
Wall mount
Rated 3 out of 5 stars
Great for FrameTV
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its nice because it lays flat on the wall, but slow.
I would recommend this to a friend
Brand response from Samsung
Posted .
Tony,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 2 out of 5 stars
Garbage TV with garbage support
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So you want a TV that can kind of look like a painting? Well, this is it. You want a TV that handles CEC in a sane fashion? Not it. Want a TV with good picture quality? Not it. Want a TV that randomly shuts itself off and only manages to handshake with your new Sonos Arc about 50% of the time? Well, it does do that. All in all, software/firmware is terrible, and support isn’t very knowledgeable. The redeeming factor is indeed the art mode. To summarize, terrible TV, decent art display.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
TokyoDude,
We appreciate you taking the time to let us know about your experience with your Frame TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info
~ Samsung Specialist
Rated 1 out of 5 stars
Piece of GARBAGE
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Piece of garbage. Have had for 3 months, and completely stopped working. Of all the years I have owned TV’s, I’ve never had to have a TV repair person come out. Been without a TV for a week. Getting in touch with Samsung customer service is a joke. This was the first Samsung, and will be the last I ever own.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Izzi,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 3 out of 5 stars
My Purchase of TV and its Frame
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
TV is excellent in terms of display quality and the others feature. We are satisfied 100%.
However, regarding the frame we ordered and returned, we were very much disappointed not only at your late delivery but the weird system that cancellation is allowed upon delivery though its reason is late delivery.
I would recommend this to a friend
Brand response from Samsung
Posted .
Emkay,
Please know you are leaving a review and 3-star rating for The Frame TV, but we are sorry to hear of your delivery experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 1 out of 5 stars
Samsung Frame
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Please make sure to open your boxes within two weeks of receiving your item. We opened ours at three weeks(due to renovations in home) and discovered a defect on the tv. Best Buy said it was over two weeks, so we were stuck with the tv. Samsung said it was damaged when we got it, so it isn’t a warranty claim. Long story short, we have to pay for a tech to come fix our new $1300 tv that we cannot use. This will be last order from Best Buy, and Samsung for that matter.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
LeahE,
Thank you for sharing your feedback on policies - we'll pass this along to our internal Samsung team. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist
Cons mentioned:
Price
Rated 2 out of 5 stars
Samsung Frame
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not the best tv in the market, picture quality is not as good as the OLETV for the price, I would not recommend this TV if you are looking for good nice viewing
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Egpicture,
Thank you for sharing your thoughts on the picture quality of your Frame TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1. Standard: Is the default mode suitable for general viewing environments 2. Dynamic: Makes the picture brighter and clearer in bright viewing environments 3. Eco: Provided to save energy 4. Movie: Suitable for watching TV or movies in a dark room 5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info
~ Samsung Specialist
Cons mentioned:
Price
Rated 1 out of 5 stars
Customer Service
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The item I purchased went on sale a few days later. Best Buy would not honor the new price.
I would recommend this to a friend
Brand response from Samsung
Posted .
JoMarie,
Please know that you're leaving a review and 1-star rating for The Frame TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Rated 3 out of 5 stars
Interesting TV
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchaaed this tv hoping the picture would be as good as our LG OLED, it is not. The matte really takes away from the picture quality. The art is great, so be ready to sacifice movie and screen quality for great art quality.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Astro,
Thank you for sharing your thoughts on the picture quality of your Frame TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1. Standard: Is the default mode suitable for general viewing environments 2. Dynamic: Makes the picture brighter and clearer in bright viewing environments 3. Eco: Provided to save energy 4. Movie: Suitable for watching TV or movies in a dark room 5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info
~ Samsung Specialist
Rated 1 out of 5 stars
Software is glitchy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have owned 2 of the 2022 model Samsung Frame TVs, which we love. Got this one to add in another room and it is a dud. They might be able to fix the software, but for now nothing works quite right. The video cuts out randomly during a show, audio randomly goes quiet then back to normal, and the smart things automations on it don't work great. Oh and it's got a bug where the "Settings" screen usually doesn't open!
Don't buy it at least for a few months, maybe they'll fix it with better firmware.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Crxporter,
We appreciate your feedback on The Frame TV, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 1 out of 5 stars
Frame TV 65 inch
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Is the TV is not easy to operate no manuals not a lot of information and is very hard to adjust the color and I called the expert and they cannot adjust the color the way the Consumer want so I do not recommend this TV and I’m gonna return the TV anyway
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
KellyH,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Frame TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Pros mentioned:
Picture quality
Rated 1 out of 5 stars
manufacture defect- screen
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
although the picture quality is great, however, when the TV is displaying a moving picture, two lines appear in the top middle of the screen!
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
RameyB,
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Rated 1 out of 5 stars
Best buy issue
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
They gave me the TV without the power cord and the store refused to give me the power cord. I would not recommend this purchase from best buy, buy the TV from somewhere else.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
It appears your 1-star review for the Samsung Frame TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Rated 1 out of 5 stars
Be aware!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Be aware this TV has an external box, larger than a cable box, that is wired to the unit.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
SidneyL,
We're sorry to hear of this misunderstanding. The Frame TV comes with a One Connect Box, allowing you to connect your components to one separate box, not to the back of the TV. Your TV is connected to the One Connect Box with the One Invisible Connection – a translucent cable allowing you to place your TV accessories wherever works best for you.
The One Connect Box is required for use as it houses all input connections – power included.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info