Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Black Friday in July Deal
Loading...
$999.99
Save $600
The comparable value is $1,599.99

Customer reviews

Rating 4.7 out of 5 stars with 81 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
94%would recommend to a friend

Customers are saying

Customers are positive about the product's stunning picture quality, elegant design, and impressive flush mounting. They also appreciate its cool tech features, matte screen that greatly reduces reflections, and its appearance, which makes it look like a real painting. Furthermore, the ease of setup and game-changing connectivity are highlighted as significant benefits.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 81 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. excellent picture quality. Art mode is really nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the art

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look. Amazing having art on the wall when the television is not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65” The Frame TV 2025

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The art mode picture is crystal clear. Love the photos.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv. Do not waste your time or money on the install service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best ever art work!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase ever. We love The Frame tv. Not just a big black whole on the wall. Art work from all the worlds best artist. It does'nt get any better than this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung frame

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, it's the best investment I could have made in television. Everything it says is great, the graphics and everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Frame

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase I liked it a lot, I recommend as it is a high quality product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and I phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stuff and clean nice customer service by the phone and store

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too bad to even put into words

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea about the product because the service and information given where so poor. There is not enough space to talk about all that went wrong and how much it cost me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality dark lighting and terrible customer s

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv had blotchy white areas which seem to be a problem with this series. HDMI eARC port is very finiicky. Even tried it with a samsung sound bar. Bought different high quality HDMI cables. Just not worth the money. Also sucks that you have yo join a subscription to get the paintings and images for the frame. Should be included. Tv aside I wont buy from best buy again. They trapped me with this purchase based on their 14 day return policy (I was 17 days out) because I wasnt a member. Even offered to become a member or would accept store credit and even purchase a different TV from best buy. No dice. Im out more than a thousand bucks because of these policies. Dont buy from best buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Zhasanali,

      We appreciate your input on Samsung’s Frame TV. For non-TV related concerns regarding Best Buy policies, we recommend contacting Best Buy directly.

      If your TV's image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.

      First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

      Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
      1. Standard – Default mode for general viewing
      2. Dynamic – Brighter and clearer in well-lit rooms
      3. Eco – Optimized for energy saving
      4. Movie – Best for watching in dark environments
      5. Filmmaker Mode – Preserves content exactly as intended by creators

      You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode

      We'd also like a bit of info regarding the HDMI issue you've briefly mentioned in order to assist with this. Please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Worst decision ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have the tv not set up in my house. I had my appointment canceled the day of 3 times. I had the wrong services sent out for service two more times. I’ve been hung up on my reps. And I still again have not received an appointment for set up for a purchase on 11/29

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SethC,

      It appears your 1-star review for the Samsung Frame TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

      If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Best buy are CON artists

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is garbage. I bought brand nee Samsung TV Frame and they gave me a refurbished One connect box that doesn't work properly. I bought it on Oct 26 and didn't get it shipped until November and their window for returns was on Nov. 14th. Lol By the time i realized the Earc hdmi port doesn't work, was today on Nov. 16th.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      WilliamW,

      Please know that you're leaving a review and 1-star rating for The Frame TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

      If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    Got it because it was flat, not for the art

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the TV mainly because of the fact you can flush mount it. On that front, it does not disappoint. Unfortunately, there are no other Samsung TV's that can be flush mounted with the wall, regardless of how thin they are. Basically, you are paying a $200-$300 premium over other models with comparable picture quality/performance/technology. This is not unique to Samsung either. The "flush" Hisense and LG models are also more expensive. Is it worth it? For us and our particular room layout, it was, so it was. Regarding the art and ability to be like a painting, be careful. Unless you are willing to shell out $5 a month in subscription fees, you can't really use that feature. Technically, it comes with a couple of free works of art, but you can't even use the matte (the inner box that goes around the art to make it look like it was framed) feature. And the frame that goes around the TV? $200 extra for the cheapest, most basic model and $400 for more substantial frames.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Samsung Frame TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installed easily, plus the frame fit perfectly and looks great. The picture definition is very good. Haven't had it long, but at this time it was worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and the Geek Squad was awesome!! The picture and sleek look is great!

    I would recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 5 out of 5 stars

    The Frame tv rules!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame tv has a matte finish which makes viewing possible during the daytime in my brightly lit loft. The flush mount creates a flawless art wall as a design element.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv and art

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv and picture art. Clear and bright pictures

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung Frame TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great. Wall mount brackets included. Great picture and the wall art component is fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous picture frame tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV the size of it was perfect for our room above our fireplace and when you add the picture frame to it, it really looks like a picture. Wonderful product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our Samsung 65” TV!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung never disappoints! This is our second purchase of this TV, this time for my mother. She absolutely LOVES it!

    I would recommend this to a friend