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Customer Ratings & Reviews

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The comparable value price is $2,199.99

Customer reviews

Rating 4.4 out of 5 stars with 102 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 102 reviews
  • Rated 1 out of 5 stars

    Poor quality, terrible Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very expensive fairly basic TV if you are our purchasing it for its picture frame appearance and art store….look elsewhere. In order to mount the TV on the wall you need a recessed electric outlet, but no one at Samsung can tell where to put it so that it doesnt interfere with the wall mount. The 2-year free art store subscription does not work and this is a problem that they cannot seem to resolve. They say you can use your own photos instead, but their app to do so doesn’t work, uploading a single low profile image crashes it. The samsung TV does not work with comcast/xfinity services so if they are the only cable orovider in your area you will be paying them for stuff you cannot use. The samsung software does not play well with apple TV or Roku and constantly tries to be the home screen.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Wanted2loveit,

      We appreciate your review of Samsung’s Frame Pro TV. So we can better understand the issues you’re experiencing and provide you with assistance specific to your setup and overall scenario, please reach out to Samsung Customer Support at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv and picture frame makes it fit into the living area decor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Picture, great when on & "off"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the picture quality and overall presentation of this beautiful TV. When not watching something it presents wonderful artwork, and I have even learned how to upload my own photos using the app (easy!). Not having a wire to the box with all the ports let me put it where I want which is great. It was delivered on the day promised and box was in perfect condition. Would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think of this as a 4.5 star review. I did a lot of research before we purchased this set. Since we were definitely upsizing from our 32" set, I did not want to deal with a big black rectangle on the wall when the set was not in use, and I wanted one that could easily integrate art (including adding a 'mat' of a selected color and width). We are very happy with the tv aspect of this set. The one deduction is for the set in the art mode. Although the viewing angle while watching programming is great, the viewing angle while in art mode is not so fabulous. If the art is viewed from less that a full front angle, the colors on the set lean violet. My guess this has to do with the screen material, and the lower light used in art mode. Not a deal breaker, and still better than the black box - but, could use improvement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV is far better than I expexted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Frame TV. The new wireless controller works a treat, the picture is incredible whether watching a movie or streaming, the ability to have the Frame serve as a piece of art on the wall is stunning. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and love that you can choose many different pieces of art to view on the tv. Just be aware they charge you $5.00 a month for that which I was not aware of when I purchased the tv. Love the mart screen it shows no glare.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame Pro a winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just fantastic if you are looking for looking for a TV that doubles as a piece of art. I replaced a Frame 55 and the Pro has a significantly better picture. The Art Store is chock full of pieces by the masters -- Renoir, Monet, Van Gogh - and the representations look very original. Have had it for two months with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and Gallery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I needed a new TV. Her being an art major previously and a lover of art wanted an art piece over the fireplace I want a new large screen TV. She found the Samsung Frame Pro 65 inch TV as a compromise for us. I wasn’t sure if this was going to be something we used or not. Not only does it fit the need for both of us but I have found myself using the art gallery more than my wife. I love the crispness and matte which allows us to have stunning art on our wall along with clear crisp images on the TV. Our living room is a high natural light room and there are no issues with the clarity, or shadowing. We have great crispness with both daylight and nighttime viewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Something to buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great picture. I love that. The one box is wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern and Minimalistic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a lifestyle tv. It looks great on the wall and displays art and pictures well. Streaming looks great, though this isn't the best picture you can buy. However, most buyers know what they're getting into.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65" Frame Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy to install and set up. Sound is great when paired with sound bar and that was also easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product from a great company

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great above the fireplace with family portraits and when we want to watch tv it switches right over. Another plus is I bought this full price and Best Buy refunded me nearly $500 when the price dropped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST TV ON THE MARKET!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I have ever owned. It doubles as a painting and its always a talking point when people come over. Though they are expensive, they are worth every penny. Will be putting these in all rooms of my house once able too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful new TV for a remodeled room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had our Frame Pro for about a month now. It took some preparation to get a recessed outlet, and tuck the power cord into the preformed grooves, but the tv hangs as flat as possible on the wall. Great (!!!) for the variety of artwork to display. We're always finding new works of art to add to our growing 'favorites' list. The remote box for HDMI, etc inputs sits nicely on a lower shelf of a table we have under the tv. We primarily use an Apple TV streaming device that we connect via the Samsung One box (exact name eludes me).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Frame Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply love my new Samsung Frame Pro. Finally enjoying a great TV. The color is fantastic very clear picture. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Frame Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for us. Salesperson was very knowledgeable and easy to select.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful and colorful picture on this TV. It’s been a great addition to me and my Fiancés new house. Fits flush against the wall and the mounting design is one of the best I’ve seen. An Easy install and I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible looking tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is incredible! The picture is great! Love the artwork that is shown! It looks great on the wall! I was told the sound wouldn’t be good, I couldn’t be happier with the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portrait TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice portrait painting to enjoy while being the right spot in our house for the TV. Thanks SAMSUNG!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv. Absolutely love it. Picture quality is amazing. Hooking up Music Frame wasnt as straight forward as i would like it but eventually made it work.

    I would recommend this to a friend
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