Customer Ratings & Reviews

Works and looks great. We bought a high-end frame. Be sure to allow for the extra height and width of whichever frame you choose - some only add a little bit some add a lot.

Great TV, quality is great. So many features to explore

This is a very expensive fairly basic TV if you are our purchasing it for its picture frame appearance and art store….look elsewhere. In order to mount the TV on the wall you need a recessed electric outlet, but no one at Samsung can tell where to put it so that it doesnt interfere with the wall mount. The 2-year free art store subscription does not work and this is a problem that they cannot seem to resolve. They say you can use your own photos instead, but their app to do so doesn’t work, uploading a single low profile image crashes it. The samsung TV does not work with comcast/xfinity services so if they are the only cable orovider in your area you will be paying them for stuff you cannot use. The samsung software does not play well with apple TV or Roku and constantly tries to be the home screen.

I love this TV. It has gorgeous artwork and a lot of it to choose from.

Great tv but the frames are so expensive…I would definitely buy a Samsung again and I’m thinking about getting the 75in…

Superb customer service in the store. Precise installation of wall mounted television. Prompt delivery and clean up. Most strongly recommend.

Seems like a nice tv but the whole frame\painting thing is kinda useless. The frames are way too expensive. The only reason I bought this was because of the zero connect.

Great TV! and Easiest pick up process with the team at Best Buy!

Fantastic when it works, but if you use it as an entertainment hub, with a sound bar, cable, etc. it is complex and will require complete reprogramming if you have a power failure. If you are not into “IT” don’t get this unit. I regret buying it.

Great pieces of equipment for our condo in the city and we don’t have to have a cable provider.

If you’re looking for the ultimate picture frame TV, this is it.

Haven’t installed the tv yet but I’m excited to have it installed! Very knowledgeable staff!

Great tv, love the unlimited art setting. Changed our living room completely!

Beautiful design and great quality. I high recommend this TV.

The picture is very good and the art looks fantastic. But I'm ready to rip this piece off the wall and smash it. It constantly require the TV to be unplugged to reset it....which is nearly impossible while mounted on a wall with the outlet behind it. I would highly recommend trying something different. This "technology" isn't ready yet.

I sent $3,000 worth of stuff (TV etc) BACK to Best Buy as the organization and communication as well as customer focus is THE worst in the big box retail industry!! In order to save a few dollars they have cut all ways for the customer to call the store direct and they do not even have a way to talk directly with Geek Squad who installs  Unless it is something small and inexpensive, I would not shop Best Buy. They are playing small ball. I will also be communicating the terrible experience on Social Media. The store rep was great but it ends there!!!!

I am pleased with the art presentations but disappointed in the clarity of normal TV programs. It seems like every time a camera switches, the faces of the people on screen become blotchy. It takes a few seconds for them to clear up. It happens over and over. I am away from the TV location for now but I do intend to call Best But/Total Care to get it looked at before the warranty runs out.

EXCELLENT SERVICE FOR THE STAFF. WILL CONTINUE TO BUY FROM BEST BUY.

Great experience with Maria, the Samsung expert at Best Buy Mechanicsburg!

The tv is great. What i was upset about is being misinformed. I was told gold frame on tv that is on display, was included with my purchase. So come to find out it is not included. So i spent $2k on a tv plus another $700 for the frame. Manager did apologize and gave me a small discount on the frame.