Customer Ratings & Reviews
- Model:
- QN65LS03FWFXZA
- SKU:
- 10187532
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Extremely disappointing install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looks great. Operating system is a bit clunky. Rating one star for the Best Buy install. Team that installed did not know the new mounting brackets were changed in 2025 and therefore installed the tv in the wrong spot causing the $500 bezel to no longer fit. Upon calling Best Buy support I was disconnected 5 times with no call back. TLDR, tv good. Best Buy bad.
I would recommend this to a friendBrand response from Samsung
Posted .Jebb,
Please know that you're leaving a review and 1-star rating for The Frame Pro, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Rip Off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I paid all this money for “The Frame” and the tv didn’t come with a frame. It looks like a regular tv on the wall. In addition they want extra money for the art work. What a rip off!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeanF,
We're sorry for the misunderstanding. The Frame Pro comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White.
For future purchases, we recommend double-checking what's included on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Included” tab (just beneath the Highlights section): https://www.bestbuy.com/product/samsung-65-class-ls03fw-the-frame-pro-series-neo-qled-4k-uhd-art-mode-samsungvision-ai-smart-tv-w-wall-mount-2025/6613680
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Misinformed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great. What i was upset about is being misinformed. I was told gold frame on tv that is on display, was included with my purchase. So come to find out it is not included. So i spent $2k on a tv plus another $700 for the frame. Manager did apologize and gave me a small discount on the frame.
I would recommend this to a friendBrand response from Samsung
Posted .EricM,
Please know that you're leaving a review and 1-star rating for The Frame Pro TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Defective Out of the Box - Endless Runaround
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung Frame TV and unboxed it less than 30 days later. The panel is warped, and a Samsung-certified tech confirmed it cannot be repaired - this is a manufacturer defect. I’ve spent time on the line with Samsung, who sent me to Best Buy, and now Best Buy is sending me back to Samsung. I know this is outside the return window, but as a trusted retailer, Best Buy should honor a defective-product replacement and stop the runaround.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MatthewP,
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
UNHELPFUL CUSTOMER SERVICE!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I accidentally threw out the paper template that was included in the box that I need to hang my new 65" Frame TV. I spoke to a Samsung customer service rep who was not helpful. They were not aware that the tv came with the wall mount and kept insisting that I contact wherever I purchased the mount. I can't review the quality of theTV because I haven't been able to get past taking it out of the box!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MindyE,
Please note that your 1-star review for The Frame Pro TV itself is based on your service experience; we're sorry to hear that.
For reference - you can quickly find/view/download the Unpacking & Installation Guide on Samsung.com: https://downloadcenter.samsung.com/content/EM/202505/20250528040757001/BN68-21917B-01_IG_LS03FW%20Round%20Feet%2065inch_ZA%20ZC_L02_250522.0.pdf
Hope it helps! If you need more help with mounting, call Samsung at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Samsung Pile of Heap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy as the WiFi connect box is horrible!! I returned and bought a 65 95f OLED
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your experience with Samsung’s Frame Pro TV and for explaining your decision to exchange it for a different model. We appreciate your feedback, and we’ll be sure to share it with our internal teams for further review.
If you have any questions or need support with your new Samsung S95F TV - whether it's setup, settings, or features - we’re here to help. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television had be replaced less than a month after purchase. Also disappointed with attempting to schedule service through your system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielM,
It’s unfortunate to hear about your experience with Samsung’s Frame Pro TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Buyer be ware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never shop at Best Buy. Horrific experience and service. Go elsewhere. 0 upside to shopping at Best Buy. Only reason to shop here is if you want a stressful and irritating experience. The lack of customer service is appalling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user579065,
We're sorry to hear of your experience with Best Buy, though please note that your 1-star review is attached to the Samsung Frame Pro TV. We encourage you to share your feedback directly with Best Buy so they can address your concerns.
Should you have any questions or need assistance with the TV itself, Samsung is here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat at the ‘Support’ link on our website.
~ Samsung Specialist
Love the Frame Pro!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. The wireless One Connect box is a game changer as it saves me from having another cord to run and allows for many different location to put the box rather than in one spot. The picture quality is fantastic and my wife loves the art work features we are able to display when not watching TV.
I would recommend this to a friendSamsung 65” Frame Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is fantastic. Sits flat against the wall. Great picture quality. Anti glare for a room with a lot of light. Highly recommend.
I would recommend this to a friendLove the Frame and photos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great above my fireplace. I'm still trying to figure out how to use all the features. There is a good variety of free photos that come up with the option of downloading your own photos. The picture is good as well. I ordered white framing which just snapped onto the TV without issue, and it really made a difference.
I would recommend this to a friendSamsung The Frame Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With some adjustments the picture is good but not spectacular. The value is how this unit blends in with a room's decor. Installed flush to the wall, with a screen that is not as shiny and reflective when no picture is shown, and with the option to display art, this TV is significantly less offensive than a traditional one. On the downside, the software could be more user-friendly, and the sound is simply awful. A soundbar or separate speaker(s) is needed.
I would recommend this to a friendSamsung Frame TV 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have wanted a Frame TV for some time and finally purchased one. My only concern is that it takes forever to turn on the tv and turn it off. The lag, while the tv is "thinking" is longer than I would like. Other than that, it is a beautiful.
I would recommend this to a friendPicture TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent choice with great picture and sound looks good on the wall
I would recommend this to a friendExceeded expecttions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item exceeded our expectations both in quality and fit for the area in which it is displayed. The staff was a big help and answered all of our questions ensuring we received what we looking for. The Frame TV is a great concept and is utilized daily.
I would recommend this to a friendFrame review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is amazing and display adapts well to varied lighting conditions. The downside is maintaining the artwork display in late afternoon and evening.
I would recommend this to a friendAmazing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is exactly what my family wanted in our new house. When we are not watching TV, we get to look at a.azing artwork.
I would recommend this to a friendFrame TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good. Delivery scheduling stinks. The actual installation was good but scheduling needs a lot of improvement.
I would recommend this to a friendSamsung 65
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. We watch it everyday. Really nice picture for watching the Olympics.
I would recommend this to a friendlove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great tv. slim and great art display quality.
I would recommend this to a friend