Customer Ratings & Reviews
- Model:
- QN65LS03FWFXZA
- SKU:
- 10187532
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the exceptional picture quality of the product, with many describing it as amazing. They also highly value its elegant design, noting that it can double as a painting and looks great in their homes, alongside its effective glare reduction. Furthermore, the wireless connectivity and easy setup of the smart TV are frequently highlighted as positive aspects.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Love the FrameTV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous, one of a kind art display. This is my 4th frame TV and I've been happy with each
I would recommend this to a friend - Pros mentioned:Appearance
Picture frame TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutley love this TV! Would highly reccomend! Looks great in the house!
I would recommend this to a friend - Pros mentioned:Appearance
65" Frame Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this TV!!!! It looks nice on the wall. We added a beautiful Deco TV Frame,too !! Awesome
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. TV picture quality has been amazing and it wasn’t hard to put up on the wall.
I would recommend this to a friend - Pros mentioned:Design
Classy and Functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So perfect for my room. It’s classy and functional.
I would recommend this to a friend - Pros mentioned:Design
Quality purchase!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great decision I made! Look the look. It elevates my space so much!!!!
I would recommend this to a friend - Pros mentioned:Design
love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great tv. slim and great art display quality.
I would recommend this to a friend Worst service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weeks of having a tv mounted and installed just for the software to not work and the technician who was supposed to be an expert and we paid for that service did not know what they were doing. Had to wait a week for a technician just for them to know show. Was told tv was broken and was sending a replacement waited 3 more weeks for a technician just for that technician to mess with the settings and the tv was not the problem. Customer service was not only horrible but having to wait weeks after a no show to be just given next available versus next day. How can a company justify such a failure all the way around
No, I would not recommend this to a friendBrand response from Samsung
Posted .Great,
We appreciate you sharing your experience; however, we recommend contacting Best Buy directly for assistance in correcting this situation. We hope it’s resolved in a timely manner.
If you have any questions or need help with your TV once your issue is resolved, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ link on our website.
~ Samsung Specialist
65 inch frame pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and delivery. Easily put the new one on old hooks.
I would recommend this to a friendFrame TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good. Delivery scheduling stinks. The actual installation was good but scheduling needs a lot of improvement.
I would recommend this to a friendAmazing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is exactly what my family wanted in our new house. When we are not watching TV, we get to look at a.azing artwork.
I would recommend this to a friendSamsung 65
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. We watch it everyday. Really nice picture for watching the Olympics.
I would recommend this to a friendBest Buy Isn't and Neither is the Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First purchased on 02/27/26. 3 Deliveries and installations botched/cancelled. Had to repurchase after the first botch. 2 subsequent deliveries were cancelled for lack of a tv. We may just cancel the whole thing. Best Buy and Geek Squad do not appear to be in cinque. We still don't have a tv that we paid for in our house after 3 weeks. Terrible service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertB,
It appears your 1-star review for The Frame Pro TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Frame pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. For one. you won't be able to install. You'll need someone for that. For two. The Bluetooth connection drops constantly. For three. It only connects Bluetooth. There is no longer a wire connecting the one connect to the TV. So it gets it's image through Bluetooth. I've been installing these TV's since they came out. I can tell you this. Every model is worse than the one before. They're constantly downgrading it. Instead of upgrading.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RogerV,
We're sorry to hear that you've experienced challenges installing The Frame Pro, as well as issues with maintaining a stable connection. You may first want to ensure your TV is running the latest firmware, as updates may include important connectivity enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Since the Wireless One Connect Box (WOCB) connects via its specialized peer-to-peer network, we also recommend running Device Care to check both the power supply and connection for the WOCB, as well as your TV's Wi-Fi status:
• Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Wireless One Connect Test
• Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Wi-Fi
To ensure consistent, optimal performance, please keep the following in mind:
• The Wireless One Connect Box should be placed within 10m (~33 ft) of the TV with minimal obstructions.
• It can be stored in a recessed in-wall box or in a shelf or credenza below the TV, as long as the material isn’t too thick to block signals.
• Wireless performance may be affected by the surrounding environment and may not work properly if the box is enclosed or blocked by metal (e.g., inside a metal cabinet) or other physical barriers like walls.
• Malfunction (e.g., choppy video or audio) may occur, depending on the wireless transmission quality and installation distance.
• If the Wireless One Connect is left disconnected from the screen for an extended period, automatic reconnection may not work properly. Please check the power supply and refer to the LED indicator light to assess the connection:
o Blue = Very good connection
o Yellow = Bad connection
o Red = Very bad connection
o White = Power saving mode
If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve the above disconnection scenarios, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust, then carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If your TV doesn’t automatically reconnect to the Wireless One Connect after adjusting its position, you may also need to manually pair the device:
1. Unpair the Wireless One Connect. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Unpair
2. Enter Pairing Mode on the Wireless One Connect. Press and hold the PAIR button on the Wireless One Connect device for 3 seconds. You'll know it's in pairing mode when the LED indicator on the side begins blinking blue.
3. Re-establish the Connection. Go to: Settings > All Settings > Connections > Wireless One Connect > Set up Wireless One Connect, then follow the prompts to search for the device and reconnect it.
If the issue continues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.
~ Samsung Specialist
Bad follow through after sale,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad customer service. No update on delivery delays. Hard to get info on anything. Not sure if I can buy anything from best buy. Go AMAZON
No, I would not recommend this to a friendBrand response from Samsung
Posted .SijuC, Please know that you're leaving a review and 1-star rating for The Frame Pro TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made. If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website. ~ Samsung Specialist