Customer Ratings & Reviews
- Model:
- QN65Q60BAFXZA
- SKU:
- 6502240
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the exceptional picture quality, vibrant colors, and great sound of the 65” Class Q60B QLED 4K Smart Tizen TV. They find the price affordable and appreciate the easy setup process. However, some customers have experienced issues with the remote control and backlight inconsistency.
This summary was generated by AI based on customer reviews.
So far, so good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! I've had the TV now for over a month and have not experienced and negative issues.
I would recommend this to a friendBest Buy ❤️
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product best tv I’ve purchased in a long time highly recommended
I would recommend this to a friendSamsung TV is Great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV we have had now for 2 years no problems. Would buy again
I would recommend this to a friend- Pros mentioned:Picture quality, Tv quality
Samsung Q60B
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding TV; looks great, great sound. Very slim!
I would recommend this to a friend samsung tv
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv would recommend and you have free samsung tv witch means channels
I would recommend this to a friendGreat buying experience!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was just what we were looking for. Tech was very thorough telling us what to expect.
I would recommend this to a friendGreat TV but no NBATV app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv and it has great features, but a big reason I bought the TV was to watch NBATV, which apparently isn't able to be installed on Samsung TVs.
I would recommend this to a friendGood product. May have been return.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great except I feel i was sold a returned one. Theres a gray fuzz around some of the screen and the frame is coming from the screen
I would recommend this to a friendBrand response from Samsung
Posted .Twhitt,
We appreciate you sharing your experience with Samsung's Q60B TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has been crisp and clear and fantastic! I like the ease of setup. I will note… if you had an older wall mount you will need to get shorter screws for mounting to this set. The holes are not as deep as the old Samsungs. Just stop by your local hardware store to match the thread #8 metric if I recall.
I would recommend this to a friend Damaged had to return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv unfortunately it was damaged n had to returned it n got a replacement
I would recommend this to a friend- Pros mentioned:Picture quality
Great tv, great price, Great experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed something bigger in my bedroom. This was the perfect size. Used Best Buy to deliver and mount on wall. They were excellent. Extremely careful and moved my existing tv to another room included in price. So far the tv is great. All my tv’s are Samsung and I’ve had nothing but great experience with that brand so I’m sticking to it. My oldest Samsung is over 10 years old and still plays beautifully.
I would recommend this to a friend - Pros mentioned:Tv quality
Love It, but not the fake Geek Squad you guys use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv, one of the best I’ve ever owned. Thankfully a true Geek Squad crew installed it. Unlike the fake Geek Squad crew that had been sent to hack up my Sonos Sound Bar and Wi-Fi capabilities while putting together my tv table.
I would recommend this to a friend Backlight bleeding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, very clear screen. It does have backlight bleeding at the edges of the screen. For what i paid, its a nice tv.
I would recommend this to a friendTv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awesome I would definitely recommend it
I would recommend this to a friendGreat product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and was delivered, installed and setup professionally!
I would recommend this to a friend- Cons mentioned:Remote control
Ouch. Remote.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Been a disaster. Remote is not working well. Remote sensor on the bottom right of tv is vert difficult to get too. Tv is on a dresser need to hold remote up high. Voice activated remote does not work. I need to plug in remote to charge that ridiculous. Tv is in bedroom. Not much light. Tried all options including an 90 min chat with y’all. Won’t activate. Tried all three options. Own 3 other tvs with voice all Samsung. Plug in other tv and activate is instant. Sound bar is Samsung And won’t stay on. Keeps jumping back from tv speaker to sound bar. Finally you are picking up old and delivering replacement. I am very concerned about gettin same tv. Standing in front of tv sensor holding remote can’t activate Netflix. Hit Netflix and it jumps to Hulu. I am at a loss for words.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FrankG,
I’m sorry to hear your Q60B TV’s remote is not working as expected. You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
If the remote still will not pair:
1. Unplug the TV for 30 seconds, and plug it back in.
2. Try moving closer to the TV and re-pairing.
3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now
If the issue persists, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
PERFECT TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT. GREAT QUALITY AND THE PRICE AND OFFERS ARE THE BEST
I would recommend this to a friendExcellent tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast and efficient tv, easy to install, very clear screen
I would recommend this to a friendNice tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv I ever have, the resolution is awesome it’s just beautiful.
I would recommend this to a friendNA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very excellent TV, everything works very good. No problem since I bought
I would recommend this to a friend