Customer Ratings & Reviews
- Model:
- QN65Q60CAFXZA
- SKU:
- 6537375
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the superb picture quality, ease of use, and vibrant colors of the 65" Class Q60C QLED 4K UHD Smart Tizen TV (2023). Many appreciate the TV's overall quality, attractive design, and user-friendly setup. Positive feedback also highlights the value for the price and the innovative solar-powered remote control. While some users noted minor concerns about glare and volume levels, the overwhelmingly positive response points to a highly satisfying viewing experience.
This summary was generated by AI based on customer reviews.
Perfect entry into the visually stunning tv's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great affordable upgrade, not the nicest product but still a great upgrade
I would recommend this to a friendDecent tv for the price point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps are a little laggy and sound isn't the greatest but does the job
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase. This is my third Samsung tv.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv.easy to setup. Wish the sound was better. Needs more bells and wistles for the price.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for streaming at a low cost Samsung has lots of free Channels.
I would recommend this to a friendOpen box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great it wasn't open box it didn't stated didn't have remote so after purchased I noticed it didn't have remote I contacted Best buy online they said I could pick up the remote then went to the store and the store didn't give me the remote disappointed on that
I would recommend this to a friendBrand response from Samsung
Posted .Syndi,
We appreciate your feedback regarding parts missing from your Q60C TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so, could use better speakers. Only one month
I would recommend this to a friendFingers crossed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Had another Samsung that only lasted 4 years. Fingers crossed
I would recommend this to a friendWould not buy again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Had for almost 2 years and it constantly freezes. All other TVs in house don't have any problems just this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the 65" Class Q60C QLED not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, but the sound leaves a little to be desired.
I would recommend this to a friendDark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good with dark colors. Wish it was better for the price
I would recommend this to a friendMy Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the TV. It is not as sharp a picture I was hoping for.
I would recommend this to a friendSuperior Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it is a superior product but does not meet my standard of picture quality.
I would recommend this to a friendAuditor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lose audio . I will request help to SAMSUNG
I would recommend this to a friendSmart TV?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the happy results I was expecting. Hate the remote. Get different results everyday. But it’s a learning experience and going very slow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristineN,
We appreciate you sharing your experience with your Q60C TV. To assist you in the learning the various features, functions, and settings of the remote, you can download the Solar Cell Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60C TV under QLED 4K TVs > C Model Lineup to download the guides you would like.
The Remote Guide is also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Annoying aspects.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I watch a lot of older television shows on cable TV and the video is very choppy. It skips with motion especially when it's a distant shot. On other channels, there is a flickering, particularly around heads and the commercials vibrate vertically. More modern broadcasts on mainstream channels are fine. I often have another TV on in another room and the audio is not in sync as the previous set was. There is an echo (delay) which is annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnR,
Thank you for sharing your thoughts on your Q60C TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Menu > Settings > All Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Menu > Settings > All Settings > Picture > Picture Mode and choose from Dynamic, Movie, or Filmmaker Mode.
If you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our 2023 TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Nice picture, could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV but the picture could be nicer, especially with all these new OLED tv’s , I ended up returning it and bought Sony XR A80K Bravia OLED, just an amazing picture
No, I would not recommend this to a friendBrand response from Samsung
Posted .RogerF,
I’m sorry to hear the picture quality of Samsung’s Q60C TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Please know we’re always here to help, and we could have assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Shameful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shame on Best Buy. This is not a review of the Samsung TV itself. Best Buy had this item as "Open Box", and tried selling it without any packaging,, no Bubble Wrap or anything. I was totally blown away. No one takes the extra step anymore
I would recommend this to a friendQ60c
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds system not really good I want sound like movie thethre
No, I would not recommend this to a friendDon’t do it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this tv in store on Wednesday it was delivered Saturday. Everything seem cool all day Saturday no problems no nothing until Sunday. I was watching TV and the TV just turned off and it went blank. I tried everything I unplugged it from the back of the TV. I checked my circuit breaker to make sure nothing was tripped, but the TV itself is not working. It’s a defective TV. I should have stuck with LG I would never ever buy a Sansom TV again, and this TV was recommended to me by sales associate in the store Customer service was a smooth breeze. They came to pick up the TV and they would issue my refund within five days. Don’t do it y’all
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrandyD,
It’s unfortunate to hear of the issues that have caused you to return your Q60C TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist