Customer Ratings & Reviews
- Model:
- QN65Q60DAFXZA
- SKU:
- 10362550
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Samsung Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the Samsung we purchased. Its our favorite brand of TV.
I would recommend this to a friendSamsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grate product came on time grate condition grate service
I would recommend this to a friendSamsung TV Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV and installation. Added new mounting bracket as well
I would recommend this to a friendLAST TIME
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. However, it was initially mounted to the wall in our new home on 9/24...unfortunately, it was mounted in-correctly. It then took FIVE WEEKS, SIX CANCELLED/NO CALL/NO SHOW appointments before it was finally corrected 2 weeks ago. Customer service was non-existent when explaining why no call...visits to the store (TWO) made promises unkept. We spent 5/6 days waiting ALL DAY for a tech that never appeared, but did call once saying he'd been delayed in another state and MIGHT be able to make it by 8PM (we do not blame the tech...Best Buy has him all over NH, VT & ME!) One of the most disappointing and unacceptable interactions in our 30+ year relationship with Best Buy. KELLY JOYCE (who managed this fiasco) on her THIRD/FOURTH attempt to correct this situation, promised that a check for $200 was in the mail - on October 28th. Could you please ask her where our check is??? Haven't received it yet...
I would recommend this to a friendBrand response from Samsung
Posted .JosephH,
Please know you are leaving a review and 1-star rating for the 65" Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q60D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Any problems return to store immediately.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad pixel in screen. Replaced screen with another bad screen. Requested exchange. No replacements available. Now have to have tv taken apart again to try to replace screen. Will give credit or refund, but only after receiving existing tv. Which leaves me waiting for a credit or refund with no tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KipH,
We appreciate you sharing your experience with your TV. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
65" Class Q60D
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic resolution with quick processing times. Perfect for sports and quick action.
I would recommend this to a friendHi
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
I would recommend this to a friendSamsung 65 QLED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service provided at Best Buy, they were the best
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Luck of picture resize ability. remote control to small
I would recommend this to a friendTv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent inversión magnífico televisor súper rápido
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and also great customer service at store
I would recommend this to a friendlearning how to go from old school to new school
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy. learning how to program and run the TV was some what hard and still trying to learn after a month
No, I would not recommend this to a friendBrand response from Samsung
Posted .LloydD,
Thanks for taking a moment to review Samsung’s Q60D TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Please reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Nice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV and good resolution apart from good design
I would recommend this to a friendI love Best Buy tvs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality price was fair I feel like I will buying more tvs from Best Buy in the future
I would recommend this to a friendSAMSUNG QLED TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service by our sales person since the start to the end of purchase
I would recommend this to a friendNew tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great with the tv, the sound could be a little better.
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geat choice on my tv from best buy, thanks to best buy credit.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job. Efficient and thorough
I would recommend this to a friendNot for Older shows poor quality picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our older Samsung that we bought for the Patriots vs Falcons Superbowl in 2017. When moving it was damaged and the corner black spot started spreading, Unfortunately this does not even come close to the clarity of the old UN65MU8000 on the older shows. Tried messing around with the sharpness, brightness and all that but no luck. Also don't like how when I try to change settings, it just goes to the home screen so I ant really see the picture I was watching/trying to adjust. Having all the streaming features and what not is great and the quick buttons for Netflix and Disney on the remote is a good feature, but I buy a tv to watch a crisp clear picture. hopefully I'll get used to it. Also the sound is very poor compared to the older tv, kind of forces you to buy a sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JerC,
Thank you for sharing your thoughts on your Q60D TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Menu > Settings > All Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Menu > Settings > All Settings > Picture > Picture Mode and choose from Dynamic, Movie, or Filmmaker Mode.
Please know you can quickly access your TV Settings by pressing the Settings/Number/Color button (below the power button) on your remote. Here’s how to use it:
1. Press the Settings/Number/Color button on your remote.
2. Press the UP directional button on your remote. When you press this button, the Settings menu/Virtual number pad/Color pad are displayed.
3. From the Settings menu, you can quickly set the options of your frequently used functions. For advanced settings, select All Settings.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works although a lot of stuff to go through to figure it all out
I would recommend this to a friend