Customer Ratings & Reviews
- Model:
- QN65Q60DAFXZA
- SKU:
- 10362550
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Needs better sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is good for people that dont have a lot of noise in their home. Sound quality could be better. But over all a good tv
I would recommend this to a friendBrand response from Samsung
Posted .StephanieC,
Thank you for purchasing Samsung's Q60D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
All good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Patient staff and the TV was delivered as promised!
I would recommend this to a friendSamsung 65” QLED television is a waste of money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend the Samsung QN65Q60DAFX. It is extremely difficult to use. The small remote does not have a number keypad. There is no instruction book. The remote is not compatible with a cable box, so you have to use 2 remotes. The sound quality is poor. Need to have volume at 60. This TV is made for streaming and the menu is an absolute mess. DI NOT BUY THIS SAMSUNG TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DoNotBuy,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q60D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q60D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Machine experts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for price but good for money you pay next time just get OLED
No, I would not recommend this to a friendSamsung Q60D Speakers are Very BAD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a 2012 high end Samsung TV with a bad power supply, we didn’t want to purchase a low end unit. Decided on the Q60D hoping this was a good mid-range unit. The Video is fine, not great, not bad. Unfortunately, the sound from the internal speakers is very bad. It sounds like you’re listening through a tin can or something. Going to need a sound bar or something, just a shame that it’s necessary and not just a nice to have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JasonC,
Thank you for purchasing Samsung's Q60D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Is it defective?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume has be turned up in the 40s to hear my previous Samsung had much better volume. Is there a problem with volume sometimes have to almost go to max area of control?
No, I would not recommend this to a friendBrand response from Samsung
Posted .DaleB,
Thank you for purchasing Samsung's Q60D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality not as good as promoted. Disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Disappointed,
We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Remot too small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is too small and needs a close-up caption button. The up,down,left,right buttons are too small for adult finfers
I would recommend this to a friendBrand response from Samsung
Posted .JamesW,
We appreciate you sharing your experience. To assist you in the learning the various features, functions, and settings of the remote, you can download the Solar Cell Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60D under QLED 4K TVs > D Model Lineup.
The Remote Guide is also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great TV until it wasn't
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a sound bar to sound good. Bought this TV 3 months ago, with the 2 year geek squad plan. This WAS the best TV I've ever had......until last week. Without warning, the TV wouldn't turn on. Called Best Buy (with my 2 year plan), "It's under warranty, call Samsung." Gee thanks. Called Samsung, gave them pictures and details. You need service. Scheduled service. Samsung cancels appointment because they need to order a part. Scheduled new service, They come out. Tried to turn on the TV, and it wouldn't turn on. NO KIDDING! We need to order a new part. NO KIDDING! Now they are scheduling a new appointment. 3 days off of work, 2 weeks without a TV. Never again Samsung, and most likely never again Best Buy. We are 0 for 2 on our last two purchases with you guys.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeffW,
It’s unfortunate to hear of the issues you’re experiencing with your Q60D TV, and we greatly appreciate your patience while waiting for your service appointment.
Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not a good choice when you put the screen in black color, shadows appear as it does not have. A lot of guarantee I couldn't return it anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .HectorR,
We appreciate you sharing your experience with Samsung’s Q60D TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no manual. difficult to turn off, how do get help?
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThomasC,
We appreciate you sharing your experience with your TV. To assist you in learning the various features, functions, and settings of your Q60D TV and remote, you can download the Q60D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60D TV under QLED 4K TVs > D Model Lineup to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into the TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Deplorable service continues at Reynoldsburg OH!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is another Best Buy purchase during the 2024 Holiday season at the Reynoldsburg Ohio Best Buy Store, and the lies by salespersons and after purchase service by store management, continues to be deplorable. The Only reason we shopped at BB is because my BB Total Member annual fee was paid in 11-2024 and is non-refundable. I do not plan to renew this annual membership going forward, and therefore will not be shopping at BB after my current membership expires.
I would recommend this to a friendBrand response from Samsung
Posted .Sharon,
Please know you are leaving a review and 1-star rating for the Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q60D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best Buy sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this tv damaged 3 different times. Best Buy was not helpful whatsoever and it took weeks to finally get a new tv. Ended up going with an lg which is not what I wanted. I won’t be purchasing anything at Best Buy again solely based off my experience on how they handled this situation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GaryT,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
TV issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv broken= only half of screen worked after out of box
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rosz,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Wasted time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ordered on dec 2, scheduled delivery on Dec 22. Called multiple times that day as I was never notified of the delivery window. Kept being told that it was coming, just wait. No on ever showed. called next day and was told "oops, sorry" best we can do in Jan 2. I canceled the order, Soon as I canceled, TV price went up 1000$, coincidence?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesS,
Please know you are leaving a review and 1-star rating for the Q60D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on Samsung TVs, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good tv no issues so far but Old is better then Qld
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sums,
We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Worst color space and contrast I have ever seen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture was one of the worst I have ever seen. Flesh tones were crushed and blue levels were completely off. I don't know how anyone could think this is how video should look. DO NOT BUY A SAMSUNG. I am keeping my 15 year old Plasma (yes...plasma). It is better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ToddP,
Thank you for sharing your thoughts on the picture quality of your Q60D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Mel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was not as good as the Samsung the 55 QLED I purchased 3 years ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelB,
We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Sorry after years of use of shopping Est Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy a new 65” Samsung tv that does not have an, aspect ratio control and I told the salesman that I did not want another credit car as it hurts my credit rating and they sent it to me and it did make a strong rating bad effect
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlanP,
Thank you for your review. By adjusting the aspect ratio, you can get the image to fill the screen. Go to Menu > Settings > All Settings > Picture > Picture Size Settings > Picture Size
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
NEVER BUYING FROM BEST BUY AGAIN
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with TV after 2 months - Best Buy told me because its more than 15 days they can't help me. NEVER BUYING A PRODUCT FROM HERE AGAIN
No, I would not recommend this to a friendBrand response from Samsung
Posted .BVC96,
It’s unfortunate to hear of your experience with Samsung’s Q60D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist