Customer Ratings & Reviews
- Model:
- QN65Q60DAFXZA
- SKU:
- 10362550
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Poor picture quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality. Picture quality is a tv from 10 yeara ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SeanD,
We appreciate your thoughts on the picture quality of Samsung’s Q60D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Buy a samsung tv again ? Not sure.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 65 inch QLED lasted a little over 30 days then would only display a blue then black screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s Q60D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Don’t buy at Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv and worst customer service I But this tv and in the second month it Damaged I don’t even use it because the apartment is a vacaction apt. When I went to best buy to report the tv they are making me pay 190 to change the tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aandreas,
We are sorry to hear of your experience with your TV as well as Best Buy. You may want to consider providing feedback directly to the Best Buy store where you made your purchase. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.audio is terriable the programing is awful the whole thing is a pice of S--- will never buy another samsung crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .ArnoldMalton,
Thank you for purchasing Samsung's Q60D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First TV was not working , and they gave me hard time when I returned it
No, I would not recommend this to a friendBrand response from Samsung
Posted .YazeedA,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
65" TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working 6 days after purchase and Best Buy would not compensate me for my time in mounting/dismounting the tv and taking it back to them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Olga,
We appreciate you sharing your experience with Samsung's Q60D. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Great Buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Up graded from a Samsung 60 inch, that I had for 13 years. The picture is fantastic and it works great with all my apps.
I would recommend this to a friendsuper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV for the living room to watch movies with the family.
I would recommend this to a friendJoanne
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new TV. Works great, installation team were quick and knowledgeable.
I would recommend this to a friendSmart TV by Tizen is cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Smart TV by Tizen interface is laggy and requires frequent restarts. Will never buy another Samsung device. This is quite frustrating and is an overall poor experience with the product. It doesn’t matter how good the picture looks if it takes 10 minutes to boot up. I paid $1,000+ for this TV in 2022.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KraigE,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. It’s amazing I love playing my video games on it.
I would recommend this to a friendAmazing tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful screen and easy to install the tv on the wall mount! Best to use it for PlayStation or Xbox!
I would recommend this to a friendSamsung - 65” Class Q60D Series QLED 4K Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! (Samsung - 65” Class Q60D Series QLED 4K Smart Tizen TV)
I would recommend this to a friendBest Buy best choices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve made decision immediately to buy a new tv. And Best Buy is a good choice . I ordered online and pick up at the same day.
I would recommend this to a friendWorst Samsung TV I’ve had… ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a diehard Samsung fan for years when it comes to electronics. The picture is decent, but the speakers are HORRIBLE!!! The sound is muffled - I can even turn the volume up to 60 it isn’t much better. I tried to return to Best Buy, but I missed the 14 day window. Luckily for me, the television kept restarting when I was streaming or using the antenna for local channels. Samsung eventually agreed to take the tv back after 2 weeks of waiting for a part that never arroved that “may fix the issue.” Its all just a huge inconvenience. The tv doesnt fit in my car, I already had it mounted, and now I have no tv. Back to the drawing board- I may try Sony this time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angela,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Best Buy Downingtown incompetence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy completely dropped the ball. I purchased a Samsung QLED 4K Q80D from the Lancaster, PA store. It was the last one they had. Got home and discovered screen was cracked. Called Customer Srv and told I could do a direct exchange at the Downingtown, PA Best Buy. 45 minutes out of way and I get the Downingtown Best Buy. Manager Mike refuses to do the exchange after confirming they had 2 in stock. I said do a return and again he refused. He said he could not do either because it was not purchased there and it was damaged. I told him I just bought it an hour ago and what Customer Srv told me. He said there was no note in customer srv and he could not do it. Isn’t an item being damaged a reason a return should be done????? No sense, Manager Mike was clearly wrong and incompetent. Checked the Best Buy policy which says a return can be done at any location within 30 days with a receipt. I was closer to 30 minutes with a receipt. Any, I drove all the way back to the Lancaster Store, returned the TV for a refund. Cancelled my free 1 year membership and I am done with Best Buy. Ordered the same TV from Amazon for $150 less.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeorgeF,
It’s unfortunate to hear your in-store purchase experience fell short of your expectations. We understand your frustration, and you may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist