Customer Ratings & Reviews
- Model:
- QN65Q60TAFXZA
- SKU:
- 6401714
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class Q60T Series QLED 4K UHD Smart Tizen TV's picture quality, describing it as amazing and incredible for both movies and games. They also appreciate the easy setup process and the great price point for a QLED TV. While some customers have concerns about the remote control's lack of lighted buttons, the TV's color and clarity are considered top-notch.
This summary was generated by AI based on customer reviews.
No directions. Strange messages & have to sign in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this TV again under any circumstances. Why must I sign in to my own TV? In the middle of shows, I get the message to sign in. My old Samsung lasted less than five years until it sputtered and died.
No, I would not recommend this to a friendBrand response from Samsung
Posted .dahlia,
I am sorry that you are experiencing issues with your Q60T QLED Smart TV.
Please know that sign in to Samsung account is only needed when accessing resources from the smart hub like downloading apps or using SmartThings.
To better understand your setup and how it happens, we invite you to contact our TV Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
A no for me...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downscaled, misconception with Samsung's advertisement and marketing of this TV. Do not recommend this TV if you have high expectations for the QLED series.
No, I would not recommend this to a friendSamsung Clas Q60T series qled4k uhd smart tizen tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 65 inch tv at the end of September 2020. Since I bought it, the sound goes out intermittently. I have been trying to get this fixed since then. Best Buy says to call Samsung, Samsung sent me to a dealer out of state. They have been no call no show, cancel after confirming time after time. Need I say this is Feb 2021, and the tv is still not fixed, nor has anyone been to my home to repair it. It will be a LONG time before I ever consider buying anything Samsung or from best buy until I get this resolved. Any input or anyone have similar experiences?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsungtv:
Thank you for sharing your experience with the Samsung Q60T TV. I am sorry for the issues you have experienced with your sound going out intermittently and with the repair service. I understand your frustration. Please contact Samsung Customer Support with your ticket number and a representative will assist you with coordinating your warranty repair service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I expected more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more from an QLED, I could say that there is little difference between the UHD and the QLED
No, I would not recommend this to a friendBrand response from Samsung
Posted .QLED:
Thank you for purchasing the Q60T TV and sharing your thoughts regarding the image quality. The Q60T Series is engineered to display 100% color volume, and to fully express HDR effects.
Powered by our proprietary Quantum Processor, your TV optimizes the picture according to the scene as well as to your room environment, such as the lighting condition.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not all it’s cracked up to be
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Menu difficult to navigate, very hard to figure out how to add apps and the screen always appear dark. I returned it and bought a Sony Bravia
No, I would not recommend this to a friendBrand response from Samsung
Posted .kmart1027:
I am very sorry to see that your Q60T TV did not meet your needs, and you have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
wrong items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.told person what I needed, but now I have to return two items because they are not going to work for what I need. Pain to have to return.
I would recommend this to a friendBrand response from Samsung
Posted .David,
Sorry to hear that you had an unfortunate experience with the ordering process of your TV.
We recommend you to share your concerns and feedback directly with Best Buy.
Should you ever need assistance or have questions about using the TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had It to do over I would buy one step higher in the Samsung TV. I am disappointed in the picture and The blurriness in motion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bellasusan:
Thank you for choosing the Samsung Q60T TV and for sharing your feedback with us. If you notice blurring or juddering on the screen, you can try adjusting the Picture Clarity Settings function to improve your picture.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung to Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always buy Samsung, had to upgrade to Sony 950H . The picture was bad, very dark Qled could have been a bad tv. Love the Sony.
No, I would not recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Just didn’t impressed me. Color not that great. But will do. Not too expensive. Remote a little complicated.
No, I would not recommend this to a friendNot good picture quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the picture quality of this TV. Price is good, but picture quality is horrible. I will be returning it for the Q70
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ceci,
There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Malfunctions regularly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst t.v. iv owned. It sometimes does what ever it wants i could not bring up the input menu for half a day it scrolls through channels by itself and the picture is meh. Not satisfied at all with the purchase would have returned it but window is closed. You have been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .elguapo,
For optimal TV performance, we recommend that you check for the latest firmware update here:
https://www.samsung.com/us/support/owners/product/qled-tv-q60t-2020
For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/
After the TV updates the firmware, it will automatically reboot, as well as take a moment to check all app versions and automatically update them.
If you need further help, please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 9PM EST (Mon-Fri)
Lastly, we invite you to register your new Samsung TV at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung.
-Samsung Ambassador
Not as sharp as some LG televisions out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good value purchase but not as clear as some LG OLED televisions I have seen on display at Bestbuy.
I would recommend this to a friendSamsung Q60t 65” -EXPECTED BETTER-
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a okay tv depending on what your using it for and how big and where the room is your putting it in.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting this TV to be up there in quality but very disappointed after a few days in the picture.
No, I would not recommend this to a friendCouldn’t tell the difference in TV’S but the cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t see any different between this Samsung QLED, add my other Samsungs TV just more expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steff:
Thank you for purchasing the Samsung Q60T TV. Our 2020 Q60T series is distinguished by advancements such as our Quantum Processor 4K and proprietary Dual LED technology. It offers exceptional viewing enjoyment with 100% color volume, and optimal overall picture according to the scene as well as to your room environment, such as the lighting condition.
It also comes with an intuitive Smart TV interface that brings you the best entertainment experience with voice assistants, smart home integration, and ease of use.
Our customer care team is always happy to help should you have any questions about your TV.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not worth it. Buy the Q80T instead.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned it for a week before returning it. The only thing I liked was the color range. But the motion refresh and judder was terrible. It actually hurt my eyes. The screen itself also had a darker half-inch border all around the edge next to the bevel. This is NOT a TV for cinephiles. If you want to stick with Samsung buy the far superior Q80T.
No, I would not recommend this to a friendOkTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price its ok, but picture quality was ok not great. If you just want any kind of TV this is it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Movienightathome:
Thank you for purchasing the Samsung Q70T TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture quality. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Sound bars don't work with HDMI ARC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has a great picture but if you want to utilize a soundbar via the HDMI Arc it will constantly revert to TV speakers. Only way to get it reconnected is unplug the TV. (every time you turn the tv off)
No, I would not recommend this to a friendBrand response from Samsung
Posted .cowbrave,
I am sorry that you are experiencing sound connection issue with your Q60T QLED 4K TV.
If the TV cannot communicate with the soundbar/receiver via CEC then it will revert back to TV speakers. The most likely cause of this is another device connected to HDMI causing CEC interference.
Here are some troubleshooting steps that may help with the issue:
1) Verify CEC is working on the TV by using a different CEC enabled device like Blu-ray player. You can also verify CEC is working if the TV remote can control volume on the receiver/Soundbar
2) Disconnect all other HDMI devices except the receiver/sound bar (for testing purposes only). Some HDMI devices (e.g. cable boxes, game consoles etc.) transmit invalid CEC data which may disturb CEC communication. Other devices ground pin 13 on the HDMI port which disables CEC on the entire HDMI network.
3) Go to TV menu as above then turn CEC off then on. This sometimes refreshes the connection and re-establishes communication
4) Set the TV’s digital audio output format (Settings > Sound > Expert Settings > Digital Output Audio Format) and change the format to one that the receiver/Soundbar supports (PCM is the most common format)
5) Check the volume of the source device. Some sources have their own volume control which might be set too low or are mute.
I hope this helps to solve your concerns.
If the issues persist, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, available 8AM – 12AM EST 7 Days A Week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Ad's and Apps You Cant Turn Off or Remove!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not mention the ads you get serviced by your on TV in the menu, thoughtfully by Samsung. You cannot turn off the ad's or remove the installed app's. Thankfully I only purchased 1 of these, wont be buying Samsung TV's again. Very sad since I use Samsung phones, 49" CRG9 PC monitor, sound bars, headphones + more
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think I made a bad decision getting this television . At times it’s blurry .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Glenn:
Thank you for choosing the Samsung Q60T TV and for sharing your feedback with us.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions