Customer Ratings & Reviews
- Model:
- QN65Q60TAFXZA
- SKU:
- 6401714
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class Q60T Series QLED 4K UHD Smart Tizen TV's picture quality, describing it as amazing and incredible for both movies and games. They also appreciate the easy setup process and the great price point for a QLED TV. While some customers have concerns about the remote control's lack of lighted buttons, the TV's color and clarity are considered top-notch.
This summary was generated by AI based on customer reviews.
Picture was not better than my old tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected better quality in the picture. Not very easy to use with the remote.
No, I would not recommend this to a friendBrand response from Samsung
Posted .agent11,
Our Q60T Series incorporates many of our premium features and technologies, all geared towards delivering the best in viewing enjoyment. It is possible that your particular set was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
There are several preset picture modes and many custom settings that can optimize image quality for your viewing scenario.
Go to HOME > SETTINGS > PICTURE > PICTURE MODE and choose:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: This is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Suitable for watching TV or movies in a dark room.
5) Filmmaker: Watch the source content (e.g., movie) as it is.
Here is a link to the downloadable eManual, where you can find a detailed guide to configuring advanced picture setting (pages 92-93):
https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf
In addition, the image quality on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
NINTENDO SWITCH OWNERS BEWARE!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV brand new, hours later attempted to connect Nintendo Switch and noticed a few issues. The TV flickers (screen goes black, audio cuts out) about every 10-20 seconds of gameplay, even while on the home screen. There are posts about downgrading your Switch settings to fix this, although I had no luck trying anything. Why should we have to fix anything on a thousand dollar Samsung right out of the box? Also, device didn't stay connected to fiber internet for more than a couple of hours. Incredibly frustrating to spend extra money hoping to get a superior product but realizing the options costing half the price perform better. Will be returning, not sure which TV to try at this point but hopefully can find a smart TV that stays connected to the internet and can display Nintendo Switch gameplay without flicker. Is that too much to ask?
No, I would not recommend this to a friendA little dissapointing with picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV seemed like a good buy but a little underwhelmed once setup.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TomW,
Thank you for your review.
I am sorry to hear that you are not completely satisfied with the image quality of your Q60T QLED 4K Smart TV.
Please know that the TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
It also has several preset picture modes and many custom settings, allowing users to adjust images to their liking.
The Dynamic Mode is our typical store demo mode and is the brightest among all presets.
Standard Mode is ideal for home and everyday viewing.
Movie Mode is the closest setting to calibration the way the director intended as it uses less enhancements and will likely result in the truest picture.
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you and assisting you soon.
-Samsung Ambassador
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the one I had color is kind of dull
No, I would not recommend this to a friendpoor wifi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it won't stay connected to wifi at all times, it will disconnect even with highspeed 1000mbps fiber optic internet too, so we know for a fact its not the wifi.. there's something wrong with the tv, unfortunately it may be too late to return
No, I would not recommend this to a friendSo disappointed!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So very disappointed, we went to mount the Tv on a floor standing tv stand and we couldn't! The holes in the back of the tv have no threads to put screws in?? We have contacted Best Buy and nobody knows what I am talking about and they make you feel stupid!! What in the world customer service is that! Called Samsung same results NOTHING, they gave a number for their trusted parts resource. We have called them several times and are getting nowhere fast! So I am unable to use this TV yet! I am so frustrated and hurt by the pass the buck attitude! Buying this TV has been a nightmare don't know if I will shop there again and even buy another Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ddschroeder:
Thank you for purchasing the Samsung Q60T QLED TV. I am very sorry for the inconvenience you had with installation because screws and adapters were not included.
Please understand that we do not include mounting screws or adapters because not every installation scenario will require the same type of hardware. Each customer’s mounting situation can be very different, requiring specific hardware to ensure the best, most secure fit. A generic hardware type included in the box might be inappropriate for a customer’s mounting scenario; the result could be the customer inadvertently mounting his TV insecurely.
Please know that Samsung TVs are VESA Compliant and work with any wall mount that is also VESA Compliant and designed for the TV's size. For your 65” TV, you will need a VESA bolt pattern 400 mm x 400 mm. The wall mount that you purchase separately will typically supply you with all the screws needed for their bracket to attach to our TV and to your wall. If they do not supply the screws you can find them at any hardware store, Screw Size M8 x 45mm. The length of the screws varies depending on the thickness of the wall mounting bracket, if spacers are being used, or if washers are being used. The thread pitch, regardless of TV size, is always 1.25 millimeters.
For further assistance, please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointing - expensive 75" flat screen tv - completely stopped working after 2 and 1/2 months - took weeks for Samsung to fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .review:
Thank you for purchasing the Samsung Q60T QLED TV and sharing your review. I am sorry to hear that you experienced issues with your TV after 2-1/2 months requiring service. I hope all is well with your TV now.
If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Poor quality picture.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not have a good picture unless you are watching DVD's or a rented movie, on everything else it skips a lot. We hate it but didn't save the box to take back so we are stuck with it.
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I told the man I wanted a TV for watching hockey. Just terrible! The puck vibrates and looks like there’re 3 of them. Never going back to Best Buy for anything. I could of got similar quality at Walmart and for 1/2 the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt,
Thank you for sharing your feedback with us.
For optimal motion image performance, you may want to adjust the picture clarity setting by following these steps:
1) With the TV powered on, press the Home button on the Samsung remote to open the Home screen
2) Then select Settings > Picture > Expert Settings > Picture Clarity Settings
3) Then you will see the following three options:
a) Off: Picture Clarity Settings will always be off
b) Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
c) Custom: Allows custom adjustments and settings to be used
4) By selecting the Custom option, you can access these advanced settings:
a) Judder Reduction: Use the directional keys on the remote to adjust the Judder setting
b) LED Clear Motion: Select to turn on/Off/Auto
c) Noise Reduction: Select to turn Auto/Off
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG, available 8AM - 12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions towards delivering best-in-class service and products.
-Samsung Ambassador
Tv problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been having trouble connecting with wifi Every time I turn of and on the tv forgets the wifi connection and I have to put the password in again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fair:
Thank you for purchasing the Q60T TV and for your review. I am very sorry that you are experiencing WiFi connection issues.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Lemon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I got a lemon. The TV randomly restarts, goes on mute, and displays a variety of other strange behaviors that makes watching it basically impossible. I submitted a help ticket through the TV menu almost a week ago, but haven't heard a peep from Samsung. So bummed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .nemi:
I am sorry that you are experiencing issues with your Samsung Q60T TV.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV.
Go to: Settings>Support>Software Update.
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV Sound has gone off 2 times
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with the TV the sound has stopped working 2 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deborah,
I am sorry that you are experiencing sound issues with your Q60T QLED TV.
If you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box
connected to your TV is using an HDMI cable.
Reboot the connected device by disconnecting and then reconnecting the device’s
power cable.
With a set-top box or cable box, check the cable connection and reboot the external
device. When the symptom persists, contact your service provider.
If issue persists after the above steps, please reach out to us:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
NA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was flicking from day one, but thought it would change. Did a hard reset as advised from internet but I eventually returned it. Return process was difficult .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cherry:
Thank you for sharing your review of the Samsung Q60T TV. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
- Pros mentioned:Color, Ease of use, Picture quality
Samsung at is finest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband is an avid TV guru, and I get to benefit from all the great TV's he gets. This Samsung QLED is no exception, I can't believe crystal clear the picture quality is on this 65" QLED TV. The color pop, the brightness shines and makes it look like you are there. I have seen a few other TVs where the color and saturation do not look real. Samsung out did themselves with the picture quality, the clarity is unmatched. Being that this is the entry level QLED Q60T you would be hard pressed to know it’s not the high-end tier model. My husband owns a Q9F 65 and that TV used to outshine all, side by side with the Q60 of same size it’s hard to tell them apart in terms of picture quality. The Tizen UI OS is great, I can easily and intuitively find whatever APP I am looking for. The new dark mode makes it easier to navigate to all the Apps out there, including the latest HBOMax app. Being that we are a Samsung household we can easily connect and cast our phones to the TVs without much effort, this comes in super handy when showing friends and family pictures or videos right from our phones. Since we are embedded within the Samsung SmartThings eco system we can now view and control our smart home from the TV itself. I would highly recommend this TV to anyone looking for a great QLED TV that can check off all the wants and needs of you list for a great TV. I received this product at a discounted price in exchange for my honest
I would recommend this to a friend White clouds on dark back screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has white cloud when background is dark. I am very disappointed. This was my first time buying a Samsung TV and will not do so in the future
No, I would not recommend this to a friendBrand response from Samsung
Posted .Xandro,
I am very sorry to hear that you are seeing white clouds on your Q60T TV screen.
This does not sound normal at all.
Please do reach out to us again so that we can better assist towards a solution. Our customer support team might ask for photos to better understand the issue and provide assistance.
You can contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, I apologize for the disappointment. We look forward to hearing from you and making this right.
-Samsung Ambassador
Ridiculous
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled my delivery BOTH TIMES. Never got a call just had me wait around all day TWICE and I CALLED THEM BOTH TIMES TO FIND OUT WHERE THEY WERE!!!!!! Made it clear TO ME I WAS BOTHERING THEM. This is why you are 2 stars on Yelp. I rated on Yelp and I tell everyone I can about your horrible service and treatment of customers
No, I would not recommend this to a friendLags in picture/motion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lag when watching anything with movement. There is a delay when turning the screen on. Green or Grey screen when turning the TV on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Unhappycamper:
I am very sorry you are experiencing issues with your Q60T TV. Here are some troubleshooting steps you may want to try:
1) For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
2) To improve the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
3) Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV has not yet been installed. The install date has been changed twice. It was supposed to be installed on 1/4/21, it was changed to 1/21/21, now it has been changed to 1/25/2021. Apparently you are out of this product. I would think you would have reserved one for me as you had them in stock when I bought it. I am not happy about this!! Who knows if you will actually keep the 1/25 date.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marlene:
I am very sorry to see that you are having some issues with the delivery of your TV. Should you ever need assistance or have questions about using your TV once it arrives, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Broken TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving this a one star do to it came broken and looked used!! Also I paid extra for a 65 inch TV verses a 60 inch and the measurements on the TV came out to be 57 inches. To me it’s a waist of my money all the way around. Broken used TV with incorrect measurements with a high price!!! Along with I paid for my TV to get mounted up but couldn’t because I received a bad TV!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MsLady:
I am very sorry to see that you had an unfortunate purchase experience and received a damaged TV.
I recommend you contact Best Buy directly for assistance. I hope your issue is resolved quickly.
Please know that screen size refers to the measurement of the screen when measured diagonally. The measurements of your 65” model are 57.1" x 32.6" x 2.3" (WxHxD) when measured without the stand. Measurements can be found on the product page on the Samsung website by clicking on SPECS and then on SEE ALL SPECS.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Color, Picture quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality of this tv is amazing. I end of watching a bunch of movies on Disney + and Netflix UHD. It is literally just watching it at the theater . The color and the contrast it movie like perfect. The only flaws I would say is that the cable management that comes with the tv. The style of the tv is so slim and neat until you have these clips that mount your wires to the stand. It would of been better with a simple velcro tie. The audio is not perfect. It has the lack of vocal depth sounds distance. When voices come on during a movie and sometimes shows they sound distance. The music quality when playing music is great but again sounds flat. I do enjoy the ability to just lunch apps at a press of a button. Controlling the TV with one remote is amazing, simple and easy too.Dual LED to adjust the color tone really brings out the picture quality. I am so happy I have this tv it helps me deal with not being able to go to the movies. I may never want to go back to the theaters with this tv. Overall I would recommend this as a overall good tv to own. “I received this product at a discounted price in exchange for my honest feedback”.
I would recommend this to a friend