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Customer Ratings & Reviews

$1,177.95

Customer reviews

Rating 4.7 out of 5 stars with 566 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 566 reviews
  • Rated 4 out of 5 stars

    A good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does work great but has difficulty staying connected to the Comcast cable box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had amazing people not only help me pick out the t.v but also a week later price match when it went on sale. Sale, purchase, phone question on price match and price match at customer service. Simple easy no hassle. Delivery took just abit to long 4 extra wait days. Someone got sick but they were sic so stuff happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv! The quality, sound, & brightness is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tv quality and sound I best tv I’ve bought so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung TV app is great to watch Youtube, Netflix etc. with the big screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 inch QLED

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was lucking finding this tv at almost half off at the Pineville Outlet. It was an excellent condition. The quality of the screen for movies, sports, and gaming amazing. Online apps are incredible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Television I Have Ever Owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vivid display and many features including SmartThings and the Gaming Hub, you can even play XBOX games without an XBOX console or a PC. Many streaming Apps such as Disney, Hulu, Apple TV and Amazon Prime Video. Video upscaling makes images much clearer. Setup is easy and connections to soundbar, PC and game consoles are simple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    65" Samsung QUED

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture quality, but the sound quality could be better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Good Mid Pack TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good step up from the Q60D, hopefully it will last longer than 18 months. I like Samsung Tvs however their longevity, reliabilty and customer service needs a lot of improvement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grndpop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture. Sound good. Would recommend for purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent view. Remote control controls everything. Connecting the tv was smooth. Overall a great purchase. Highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gifts

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has some of the best gifts to purchase for all occasions. No matter what age a gift can usually be found there

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value tv. Picture settings are a little confusing to set up and seems to reset often. Very bright

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 65" Samsung is more than what i expect thanks to the good customer services offered by the Bestbuy team .I'm enjoying the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great for a single bachelor who is just trying to watch TV in his new apartment like me. The quality is incredible and the experience is amazing. Buy it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thanks

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv I love it very nice play game with it with the kids

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but came damaged with backlight going out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv for open box. Only downfall they don't tell you whats wrong. Backlight was going out when i got the tv. Lesson I learned do a open box tv have them cut it on before buying.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      TarikD,

      We appreciate you sharing your experience. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Buyer Beware Open Box Excellent Condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Open Box - Excellent Condition 65'' Samsung TV online and picked it up 3 days later. I drove 2 hours to come back home and find that it was missing MAJOR pieces and was not at all Excellent Condition but instead Good condition, I called Customer Service numerous times and they told me that even with the Geek Squad Warranty they could not help me. I will have to purchase the stand separately, just a warning for anyone who opts for the seemingly better option like Open Box Excellent Condition, open your purchase (even if its giant) on site because they will not reimburse you for the inconvenience!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      FannyS,

      We appreciate your feedback regarding parts missing from your TV. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Mike Pasold

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great service could ask for more just great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 QLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price. I think it's a pretty good alternative to the more expensive models.

    I would recommend this to a friend