Customer Ratings & Reviews
- Model:
- QN65Q7FAAFXZA
- SKU:
- 10187634
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Difficult to control
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problematic to switch between regular TV and streaming. Need to use both the cable remote and the TV remote, and frequently need to turn it off and back on to switch, and even then it's quite frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JOEZ,
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is not the great. My old hisense was better pictures
No, I would not recommend this to a friendreview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV and in store service was great. Excellent. Paying proved to be most difficult.
I would recommend this to a friendBrand response from Samsung
Posted .DeniseS,
It appears your 3-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
A Poor Company To Do Business With
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pitiful customer service and follow-up by Best Buy representatives. I can’t express how disappointed I was with a company which we had truly trusted with all our appliance and technology purchases prior. I can truly say we will not be purchasing from Best Buy in the future because they have become a poor excuse as far as customer service is concerned.
I would recommend this to a friendBrand response from Samsung
Posted .Buffalo,
Please know you are leaving a review and 3-star rating for the 2025 Q7F TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q7F TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the 65” Q7F Series QLED 4K TV from Samsung, and I’m extremely happy with it. The picture quality is excellent—colors are vibrant, blacks are deep, and the overall clarity is very sharp. Whether I’m watching movies, sports, or streaming shows, everything looks crisp and lifelike. The SamsungVision AI feature is a nice bonus. It automatically adjusts the picture and sound depending on what you’re watching, which really enhances the viewing experience without needing to constantly tweak settings. The brightness and contrast also stand out, making it great for both dark rooms and well-lit spaces. The smart TV interface (Tizen) is fast and easy to use, with all the major apps readily available. Setup was quick, and everything runs smoothly without lag. The included remote is simple and convenient, and I like that it doesn’t rely on traditional batteries. Overall, this TV offers great value for the price. It delivers premium picture quality and smart features without the premium price tag. I would definitely recommend it to anyone looking for a reliable and high-performing 4K TV.
I would recommend this to a friend Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product, probably the sound system needs to be improved.
I would recommend this to a friendPicture Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture when watching sports and local tv is terrible. Not clear and very grainy. Tried multiple settings, no good. Foggy, not bright, grainy. Samgsung 65” from 6 years ago was a much better tv hands down. Not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KLTV,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Bad streaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is fine but the internet connection is atrocious and constantly buffers and drops. It is not the internet because peripherals work fine. It is a huge annoyance when streaming anything. Would not have purchased if we knew this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Amyy,
Thank you for sharing your experience. Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Sound barrer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very low. We had to get a soundbar to hear much better
I would recommend this to a friendBrand response from Samsung
Posted .BeverlyyR,
Thanks for sharing your thoughts on Samsung's Q7F. If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Qled tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good picture but the price should be at around 300-400
I would recommend this to a friendBrand response from Samsung
Posted .EdwardG,
Thanks for taking a moment to review Samsung’s Q7F TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Specialist
Wrong product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the connections we needed to see or use our sound and dvd players. On line it said there was an optical sound port and there was none. I am sure the tv itself was fine, just be sure to check the inputs before purchasing. The return went smoothly, excellent warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidJ,
Thank you for sharing your thoughts on the available inputs for the Q7F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Unhappy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but I had to pay $250 for installation when the promotion said it was free. The reps at the store acknowledge the free installation but the computer when checking out didn't.
I would recommend this to a friendBrand response from Samsung
Posted .FredrickL,
Please know that you're leaving a review and 3-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Cluttered crap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine - display is bright and crisp and what I wanted. What I absolutely hate is all of the crap Samsung loads in to a "smart" TV. There's so much clutter for stuff I'll never watch - basketball, kids TV, other sponsored stuff. And none of it can be turned off. You're stuck with all of the garbage when you just want to go for a simple over the air channel or your Netflix subscription. Even worse, read the privacy fine print. They're collecting information on your viewing habits with no obvious way to opt out. Cluttered, deceptive, and intrusive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Grumpy,
Thanks for sharing your thoughts on the Q7F TV - we'll be sure to share your feedback with our internal teams.
If you ever need help with your TV, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
WORST EXPERIENCE EVER - DON'T BUY AT BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE READ THIS BEFORE BUYING AT BEST BUY I bought a TV in-store and requested delivery to my apartment. Best Buy was instructed to leave the package in the secure package room, but the TV was left outside in the open. It disappeared within one hour of the “delivery” notification. I have no proof the delivery team even left it where they claimed. It has now been two months with no response from Best Buy, no refund, and no TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GabrielC,
Please know that you're leaving a review and 1-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Only Order Delivery, Never do pickup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broken upon pickup. We tried to return the same day once discovered but BestBuy said we loaded it into our vehicle wrong. Once we pointed out that a BestBuy employee loaded it into the vehicle, they changed the story and said that we intentionally broke the TV. I've spent thousands at BestBuy and could not believe the treatment we received. Will be cancelling all of my BestBuy accounts and cards due to this purchase and refusal of return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RyanOver9000,
We’re sorry to hear about your experience. For concerns related to your order or service, we recommend reaching out directly to Best Buy, as they’ll be best equipped to help resolve the issue. We hope it’s taken care of promptly.
If you need help with your Samsung TV once the issue is resolved, please reach out to 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect via LiveChat on our website under ‘Support’.
~ Samsung Specialist
Do not recommend purchasing anything thru Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was sold to me as open box excellent and after driving home with a taped up box did we see that it says on the side in small writing FAIR condition. I went to the back in the Samsung department to confirm prior to pickup and the geek squad. We drove it right back and the staff that actually helped were taken back. The manager on the other hand was no help. Contacted corporate also and nothing they can do. No help at all and no empathy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paige,
It appears your 1-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The UI is unnecessarily convoluted, the tv freezes while simply navigating menus, it has randomly exited apps while in the middle of a show multiple times, and out of the box it had an issue where the screen wouldn’t come on unless you held the tv forward. Hands down worst smart tv I’ve ever owned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KyleW,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Picture good sound low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.order for you to have a decent volume they have to be on 42-42.So I purchased a sound bar
No, I would not recommend this to a friendBrand response from Samsung
Posted .EnvyThis1,
Thank you for sharing your thoughts on the sound quality - we'll be sure to pass your feedback along to our internal teams.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Our experience was horrible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spoke to Corporate the same night me and my dad came in and bought the TV. No one was in the TV section to help us and then we were ready to buy a TV it took them 15 minutes to find someone to bring the TV to the register and then after we purchased the TV all the workers watched my dad about to drag the TV out by himself and so I had to ask the front desk girl who was on her phone if she call someone to help us.
I would recommend this to a friendBrand response from Samsung
Posted .JimeliaL,
It appears your 1-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Remote is worikg very bad tv also frozen slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is bad Loks not professional tv is frozen also
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samkay,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist