Customer Ratings & Reviews
- Model:
- QN65Q7FAAFXZA
- SKU:
- 10187634
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Wrong product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have the connections we needed to see or use our sound and dvd players. On line it said there was an optical sound port and there was none. I am sure the tv itself was fine, just be sure to check the inputs before purchasing. The return went smoothly, excellent warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidJ,
Thank you for sharing your thoughts on the available inputs for the Q7F. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.
For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Sound barrer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very low. We had to get a soundbar to hear much better
I would recommend this to a friendBrand response from Samsung
Posted .BeverlyyR,
Thanks for sharing your thoughts on Samsung's Q7F. If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the 65” Q7F Series QLED 4K TV from Samsung, and I’m extremely happy with it. The picture quality is excellent—colors are vibrant, blacks are deep, and the overall clarity is very sharp. Whether I’m watching movies, sports, or streaming shows, everything looks crisp and lifelike. The SamsungVision AI feature is a nice bonus. It automatically adjusts the picture and sound depending on what you’re watching, which really enhances the viewing experience without needing to constantly tweak settings. The brightness and contrast also stand out, making it great for both dark rooms and well-lit spaces. The smart TV interface (Tizen) is fast and easy to use, with all the major apps readily available. Setup was quick, and everything runs smoothly without lag. The included remote is simple and convenient, and I like that it doesn’t rely on traditional batteries. Overall, this TV offers great value for the price. It delivers premium picture quality and smart features without the premium price tag. I would definitely recommend it to anyone looking for a reliable and high-performing 4K TV.
I would recommend this to a friend Unhappy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but I had to pay $250 for installation when the promotion said it was free. The reps at the store acknowledge the free installation but the computer when checking out didn't.
I would recommend this to a friendBrand response from Samsung
Posted .FredrickL,
Please know that you're leaving a review and 3-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Qled tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good picture but the price should be at around 300-400
I would recommend this to a friendBrand response from Samsung
Posted .EdwardG,
Thanks for taking a moment to review Samsung’s Q7F TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Specialist
Cluttered crap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine - display is bright and crisp and what I wanted. What I absolutely hate is all of the crap Samsung loads in to a "smart" TV. There's so much clutter for stuff I'll never watch - basketball, kids TV, other sponsored stuff. And none of it can be turned off. You're stuck with all of the garbage when you just want to go for a simple over the air channel or your Netflix subscription. Even worse, read the privacy fine print. They're collecting information on your viewing habits with no obvious way to opt out. Cluttered, deceptive, and intrusive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Grumpy,
Thanks for sharing your thoughts on the Q7F TV - we'll be sure to share your feedback with our internal teams.
If you ever need help with your TV, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Only Order Delivery, Never do pickup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was broken upon pickup. We tried to return the same day once discovered but BestBuy said we loaded it into our vehicle wrong. Once we pointed out that a BestBuy employee loaded it into the vehicle, they changed the story and said that we intentionally broke the TV. I've spent thousands at BestBuy and could not believe the treatment we received. Will be cancelling all of my BestBuy accounts and cards due to this purchase and refusal of return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RyanOver9000,
We’re sorry to hear about your experience. For concerns related to your order or service, we recommend reaching out directly to Best Buy, as they’ll be best equipped to help resolve the issue. We hope it’s taken care of promptly.
If you need help with your Samsung TV once the issue is resolved, please reach out to 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect via LiveChat on our website under ‘Support’.
~ Samsung Specialist
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The UI is unnecessarily convoluted, the tv freezes while simply navigating menus, it has randomly exited apps while in the middle of a show multiple times, and out of the box it had an issue where the screen wouldn’t come on unless you held the tv forward. Hands down worst smart tv I’ve ever owned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KyleW,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Picture good sound low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.order for you to have a decent volume they have to be on 42-42.So I purchased a sound bar
No, I would not recommend this to a friendBrand response from Samsung
Posted .EnvyThis1,
Thank you for sharing your thoughts on the sound quality - we'll be sure to pass your feedback along to our internal teams.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Do not recommend purchasing anything thru Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was sold to me as open box excellent and after driving home with a taped up box did we see that it says on the side in small writing FAIR condition. I went to the back in the Samsung department to confirm prior to pickup and the geek squad. We drove it right back and the staff that actually helped were taken back. The manager on the other hand was no help. Contacted corporate also and nothing they can do. No help at all and no empathy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paige,
It appears your 1-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
WORST EXPERIENCE EVER - DON'T BUY AT BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE READ THIS BEFORE BUYING AT BEST BUY I bought a TV in-store and requested delivery to my apartment. Best Buy was instructed to leave the package in the secure package room, but the TV was left outside in the open. It disappeared within one hour of the “delivery” notification. I have no proof the delivery team even left it where they claimed. It has now been two months with no response from Best Buy, no refund, and no TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GabrielC,
Please know that you're leaving a review and 1-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Love My Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my Samsung 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025). The picture quality is stunning, with vibrant colors and crystal-clear 4K resolution. The smart features are fast and user-friendly, and the sleek design looks amazing in my living room. Perfect for movies, gaming, and everyday entertainment
I would recommend this to a friend Buyer Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just terrible. 2023 model lasted 16 months, and figuring that device was a one-off defect, I ordered the 2025 model, and it was delivered damaged on 7/7/2025. Had to wait until 7/21/2025 for the damaged device pick-up and delivery of the replacement 2025 model which, in turn, was ALSO DEFECTIVE. Both of the 2025 models had complete screen cracks. Shame on both Samsung and Best Buy; Samsung for their poor QC and Best Buy for their mind-boggling lack of customer service/support. Never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .John,
We appreciate you sharing your delivery experience and are sorry to hear that your TV arrived damaged. For issues related to shipping or delivery, we recommend reaching out to Best Buy directly so they can assist in resolving the situation.
Once your issue is resolved, if you have any questions about setup, usage, or features, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
Our experience was horrible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spoke to Corporate the same night me and my dad came in and bought the TV. No one was in the TV section to help us and then we were ready to buy a TV it took them 15 minutes to find someone to bring the TV to the register and then after we purchased the TV all the workers watched my dad about to drag the TV out by himself and so I had to ask the front desk girl who was on her phone if she call someone to help us.
I would recommend this to a friendBrand response from Samsung
Posted .JimeliaL,
It appears your 1-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Disaappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 50 inch and a 65 inch at the same time. The 50 inch was great. The First 65 inch TV had a dead pixel. Returned for a second TV and the second one had lines on the screen had to return the second one and got a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AliM,
We're sorry to hear that your experience with the Q7F TV led to a return. Your feedback matters to us and will be shared with our product team.
If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Bum buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So sorry I purchased this Samsung. It automatically reverts to Samsung Plus when turned on. Have to go to input and select Directv EVERY time to access channels. May be a great marketing tool but never buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user345014,
While your TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options.
To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen.
If you need help adjusting these settings or have any other questions, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Remote is worikg very bad tv also frozen slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is bad Loks not professional tv is frozen also
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samkay,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Samsung q7f
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a step down from last years. Its alot thicker and cheaply made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamesKing,
Thanks for sharing your review of Samsung’s Q7F TV. We appreciate your feedback on the design and will be sure to pass it along to the appropriate teams.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Not a review!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item marked as excellent but didn't have remote, power cord and stands. Useless!!! I guess it is a good tv if you can power it up and browse around with a remote laying it against a wall...
I would recommend this to a friendBrand response from Samsung
Posted .Noname,
We appreciate your feedback regarding the missing parts from your Samsung TV. As your unit was purchased in open-box condition, we recommend contacting Best Buy directly for assistance with resolving this matter.
Once resolved, please know we’re happy to help with setup or any product-related questions. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat on our website under the ‘Support’ section.
~ Samsung Specialist
Pay two get one!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received it with broken screen. I went to return to the store and get other one. The customer representative did a mistake and now I was charged with two tvs, but after dispute this, they sent me a letter saying I am responsible for these charges. That’s is. According with them there isn’t a proof I return the broken tv. Horrible customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .OscarS,
It appears your 1-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist