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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1045 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention the excellent picture quality, ease of use, and vivid colors of the 65" Class Q80 Series LED 4K UHD with HDR Smart TV. Many appreciate the great viewing angle, HDR, overall TV quality, reasonable price, and simple setup. Some customers have noted concerns regarding the remote control and the reliability of the Bixby feature. There were also a few comments about reflections, blooming, and occasional unexpected power-ups.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,045 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Picture and Features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, I can't say enough about how great this TV is. I didn't think that there was much more room for improvement to TVs. I thought that the TV industry peaked and there was no longer a reason to upgrade. The Samsung QLED Q80 has changed my mind. First off, the picture is absolutely stunning. I compared this set next to my 2 year old TV and it was not even close. The Samsung QLED Q80 had a far better picture, color, and sharpness. Even my wife, who doesn't pay attention to technology, noticed an immediate difference. She was so excited that we sat down and had movie night. The colors make the picture jump off the screen and the Q80 can do it with any lighting condition in the room (bright sun light or at night). The second thing I love about the Q80 is all the extras it has. I love ambient mode and having it blend into the background, or show our photos on screen It is a great way to use the Q80 when not watching TV. I have use the Q80 to control my smart home with the built-in smartthings access. It is great, I can turn on lights, check the garage, or even start my laundry from the TV. One of the great things is that out laundry is in the garage and we can't hear when it is done. I just pull it up on the TV and check the status. TLDR: The Samsung QLED Q80R has proven to me that there are still companies out there innovating and improving on this technology and it is a worthwhile upgrade, even if you purchased a different TV recently.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    New TV not working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months after purchase, I am still waiting for my TV to be set up properly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great in our bright Living Room

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First and foremost, we love this TV! Or at least we did until something went wrong! Hooked up to a fancy soundbar and everything worked for over two-plus years. Then something went wrong and the TV Output wouldn't stay on the HDMI/Receiver output, constantly reverting back to "TV Speakers". Geek Squad (GS) replaced the main system board, but the problem persisted. Two other GS techs have similarly offered to replace the SAME BOARD, but admit that the likelihood of success is "slim". I have now been waiting OVER 6 MONTHS with NO RESOLUTION. I'm told that the TV should be "junked out" and a replacement TV should be in play. Still Waiting! Since this was a $2600 TV, and added a $500 GS Protection Plan, I can't honestly say it was money well spent; especially for the GS Plan!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No threads for wall mount

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are no threads in back of tv for wall mounting?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Owenleslie,

      Thank you for purchasing the Samsung Q80R QLED. I am very sorry for the inconvenience you had with installation.

      Here is a link to the Quick Setup Guide that may help you with the installation process:
      http://downloadcenter.samsung.com/content/EM/201911/20191105095241459/BN68-09453A-01_QSG_QRQ60T_ZA_ENG_190725.0.pdf

      Should you ever need assistance or have questions, please contact Samsung Customer Support via any of the following options:
      1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.


      -Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect TV for facing sunny windows.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV. Great anti-glare properties. Great picture and easy Smart-TV navigation.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV!!! Best quality, high resolution, and makes any movie the best quality

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The test of time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this tv for the last 3 years. Still amazes me how good it looks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this TV for 5 years. It has been incredible for me and works great. All smart features have been used and Bluetooth connectivity and screen mirroring even works well. Awesome TV!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Should be better at this price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I get that Samsung is probably concentrating on making their picture the best it can possibly be, this tv is lacking in its’ “smart tv” functions. The wifi worked for about the first two hours then dropped and was never able to reconnect. No, the problem is not my wifi signal as I have never had any device drop its’ connection even out in my yard. As other reviewers have mentioned, it is totally unacceptable for a tv of this price range. To top it off apps will freeze on this tv and the only way to get them working again is a soft reset. Again, not exactly a “smart tv”. It does have a beautiful picture, but having to run more wires to my “smart tv” is frustrating (network cable) . Feels like I am going backwards. Samsung also hasn’t figured out that the buttons on the “smart” remote should light up?? Come on Samsung, I trusted that I was moving forward with you........

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv with great picture quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is so much more than i expected it to be! Unboxing was easy to do. My husband and son had it setup within a hour. It replaced a 4K tv and wow what a difference! Colors are brighter, more vivid and so real looking that it seems like you could reach out and touch them! Since getting our new TV we have been very pleased with the outcome. We have had absolutely no problems with it. We have had several people come over and comment how great the picture looks and wanted to know where we got it. Watching movies on it, almost seems like your at the movie theater. It makes you not even want to leave the house!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Samsung TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Colors are outstanding. Paired with sound system is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture....viewing angle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture, and that is what TV is about, is outstanding...Movies are theatre like. The upconverter does a very good job of up converting 1080P broadcasts....the local dimming makes a big difference comparing to my side lit Sony. This TV looks the same at eye level and sitting below, like an above mantle installation. Bixby? Bixby is over eager...is constantly interrupting what you are watching because it thinks you are addressing him...Alexa app is the way to go for me. Sports? OMG...this thing will kill stadium ticket sales.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Needs Newer HDMI cables (HDCP2.2)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Very bright. Has built in smart TV that looks good. I have directv and you can use the remote to actually navigate it. Biggest complaint is that this TV requires HDCP2.2 HDMI cables and no one tells you that. You might already have them. They are thicker, The thin HDMI cables I had previously do not work. Copyright protection issue. You can get these on Amazon for about $10. They are called 4K HDMI cable. If you put them inside the wall, you would get amazon cl3 4k hdmi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for great tv and found one. Always like samsung tv . Next ourchase will be samsung 8k

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best TV out there, really good quality resoultuon and no glare from the sun.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Added Polk sound bar. The 4K stuff is useless. You only get 4K on some dish providers. Spectrum does not have it in digital cable. So you really don’t need it, cause you can’t use it. But, picture is still GREAT !!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stunning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a videophile by any stretch so i can speak for the untrained eye that this tv is absolutely stunning and well worth the price. Great in light and dark. No complaints. This set is everything i wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have this TV for over 2 years and it has been reliable plus the picture is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    5 stars, would buy again.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Great picture/sound. Thought it might be too bit for the room but it’s perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Samsung TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does well in a very bright area, good buy for the $$

    I would recommend this to a friend