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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1045 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers frequently mention the excellent picture quality, ease of use, and vivid colors of the 65" Class Q80 Series LED 4K UHD with HDR Smart TV. Many appreciate the great viewing angle, HDR, overall TV quality, reasonable price, and simple setup. Some customers have noted concerns regarding the remote control and the reliability of the Bixby feature. There were also a few comments about reflections, blooming, and occasional unexpected power-ups.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,045 reviews
  • Pros mentioned:
    Picture quality, Viewing angle

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the TV it has good colors and response for gaming and the wide angles and reflection handling make it a great TV for a living and day and night viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Blooming

    Rated 3 out of 5 stars

    Great picture But that’s all

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why Samsung does not make their tv more user friendly The remote sucks anytime you want to do something you need to search for what you want to do You can’t simply just go to the menu or change source without searching for it Also there is no Earc like similar TVs There also is no hdmi 2.1 like LG is offering in there 2019 line up And I am not seeing much of a difference when gaming on this tv with my Xbox one x lag time is the same as Sony x950g maybe even a little worse Also there is no way to get xbox to pass Dolby Atmos through this tv It simply does not work And free sync does not pass through any a/v receiver so if you have a full surround sound then either no Atmos or no freesync It’s really a shame because the TV has a great picture and Black level is amazing Very little to no blooming You can watch this tv in the dark with no complaints

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Easy set up, greatI turn.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift for my husband. We love the picture and how easy it was to set up. Not crazy about the remote, but we are getting accustomed to it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    UNBELIEVABLE!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung TV is incredible!!! I haven't bought a TV in over 10 years. Kept telling myself I will get the new technology when prices go down. I decided to treat myself and super happy with not waiting this time. Having a smart TV with an incredible picture and amazing sound (I bought the sound bar as well) is surreal! I've been saving up for one item and this was it...super happy!!! Sales person was great too, he demonstrated everything from picture to sound. Sorry, forgot his name but was very helpful which helped make this purchase the perfect one! Thank you!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Wow!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, ease of use and abilty to download apps is great. Only drawback is lack of 4k support from cable provider. Streaming though is crisp & vibrant.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    fantastic pictureand soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture extremely sharp and the price was attractive. The soundbar makes you feel you are in a theater, will blow you out of the room in you choose.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Hdr

    Rated 5 out of 5 stars

    Great Tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Q80 is an ambitious flatscreen offering punchy HDR, gorgeous colour and a surprisingly good black level performance.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great picture and great sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is the great. Blacks are like an Oled. No tension of burn in and a big plus sound is great. No need of sound bar for small living rooms

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful television!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After shopping for a long time and reading more reviews than I wanted to, we went to the Best Buy store and were able to talk with a salesman who had a deep knowledge of televisions and sound systems. It's still the best way to shop if you ask me; you get to see the product and ask all the questions you need to. The salesman def led us in the right directions for our needs and we could not be happier with this purchase. The color, sound and quality of this TV is superior. We purchased it during the Black Friday craze and were able to get a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV for a Gamer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been very happy with this TV, great color, latency, blacks. I use this with my Xbox One X and have been very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Awesome Bang for your Buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This q80r is awesome for the money it's hard to fine anything for the price to performance this tv offer and this coming from somebody who has 5 TVs in his home mid-to highend from different brands.the quantum 4k processor in this tv is amazing,great blacks,good colors,contrast and brightness is blinding at times and game mode is one of the best out there with some 2.1 features and less them 14sec lag times, its amazing during the day and at night.i have light stripes behind it for even more pop.most buy for price to performance.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV with exceptional colors!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Q80 series is way more than just a Tv, it is an intelligent, intuitive piece of technology that is way ahead of it’s time. We are absolutely amazed with the richness and brightness of the colors on the screen. The color is much better on movies from our blu-ray player and shows that are downloaded from the internet. Many stations have not started offering the HDTV level of color that the tv is capable of showing, but I’m sure it’s only a matter of time. We would highly recommend this smart tv to anybody wanting to upgrade.

    I would recommend this to a friend
  • Cons mentioned:
    Bixby, Remote control

    Rated 1 out of 5 stars

    Samsung has disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my time in deciding to purchase this 65 inch unit. Even read reviews, still i went ahead and made the purchase. Three weeks in my home stations changed on their own, the Bixby feature insist on having conversations with me or my wife without prompts I returned the remote to Best Buy and the associates at customer service were quick to tell me that I was on my own, until they read my receipt to find out I only had the unit just under three weeks. The store manager took the posture he was doing me a favor giving me a used remote he called new. I am done with you Best Buy and Samsung p,s. 1400 dollars for a sound bar Ha Ha Ha.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Jordan,

      I am sorry to hear that you are experiencing issues with Bixby function and with the service experience.
      Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

      Please reach out to us so that we can provide troubleshooting or begin warranty service.
      You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

      Or find us on Twitter at  https://twitter.com/SamsungSupport

      Again, my apologies for the inconvenience and disappointment you had.
      We look forward to hearing from you and assisting you with satisfactory solutions.

      - Samsung Ambassador Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Unbelievable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this TV & the picture quality. Easy set up & the remote is really easy to use to navigate thru all the features this TV has.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung QLED 65 Inch Q80: Phenomenal TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVING my Q80! Great picture and easy to use! HIGHLY recommend it if you are looking for exceptional quality, affordability and fun!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Most excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had many people talk about how great the picture is. Easy to use. Great sound. Amazing picture. Will hope to enjoy this TV for years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great picture! Easy to navigate!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tv, we love it and still amazed at how great the image is! It's easy to navigate around the screen. Only complaint is sometimes the virtual assistant, Bixbi will chime in when we aren't talking and silence the show...a little annoying. Would def buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv especially in bright rooms!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! Easy to control every aspect of it if needed. There are so many built in apps, including Apple TV. 4k video is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tv on the market for the money.. tv remote is different kinda have to get use to it but it's all around a great tv

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    5 star..! Absolutely worth it..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing in so many ways..! Worth the money. Perfect size, sound, and color. I’m very impressed and entertained all the time.

    I would recommend this to a friend