Customer Ratings & Reviews
- Model:
- QN65Q800TAFXZA
- SKU:
- 6401972
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, describing it as beautiful and bright. They also appreciate the easy setup process and the 8K resolution, calling it awesome. While some customers have concerns about the price, others highly recommend the TV, especially for gaming with the PlayStation 5.
This summary was generated by AI based on customer reviews.
Crystal clear picture & vibrant color
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv. Glad we bought the Samsung sound bar too
I would recommend this to a friendCheck you favs before buying
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I down sized to a smaller size which isnt that bad but on my old sony casting was so simple.. its is not so simple for me on thus one. The picture is great but biggest down fall is the casting..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gradea:
Thank you for purchasing Samsung’s Q800T TV and for your review. While watching the TV, you can see content from your mobile device through mirroring (Smart View/Apple AirPlay). To start Multi View, run the screen sharing (Smart View/Apple AirPlay) for your mobile device. While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some apps.
To connect your TV to your mobile device, instructions can be found by going to: Source > Connection Guide > Smartphone > Screen Sharing (Smart View)
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
qled 8k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have the image quality I expected, it is an open box, maybe it was very used, they gave it to me without a box.
No, I would not recommend this to a friendscreen broke after 1 month
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this television. We had it mounted by the Geek Squad on a tilting wall mount. Not a month after having it, I tilted the TV by applying gentle pressure on the bottom frame of the television, and when I lifted up my hand, two black lines appeared in the screen. Samsung sent a technician out who said that the pressure I applied should absolutely be within the normal wear and tear of the product and should not have damaged the screen. Samsung refused to cover the product under their warranty, stating that it was customer damage. What a disappointment. It's hard to imagine building a TV that you can't even touch with gentle pressure. We will not be buying a Samsung again.
No, I would not recommend this to a friendBasic Engineering Flaw
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, the Samsung engineers decided to put the power cord connection right next to one of the screw holes for a mounting bracket. This means that any bracket with a cross support cannot be mounted properly and will be off center. This is a particular problem if your mounting bracket is full motion since the TV will not be level.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PeteP:
Thank you for purchasing the Samsung Q800T QLED 8K TV and for your review. Your thoughts regarding the placement of the screw holes and power cord connection is important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
(5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com)
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Samsung Solutions
Defective product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I wouldn’t write a bad review unless I actually disliked the product but I bought this tv and they didn’t have it In store (no biggie) they offered free shipping all good I’ll be patient. But I guess free shipping means receiving a defective product if that was the case I would’ve just paid. Excited I finally got my tv took the time to set up everything properly cables all organized and what not just to turn it on to a black screen noise only you can hear the channels on the background and everything but no image. The one time I have it delivered normally I just drive it home myself and borrow a relatives larger vehicle but man...that’s unfortunate
No, I would not recommend this to a friendPlease add this review Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dirty screen effect also known as banding is so bad on this TV I may never buy another Samsung product again and will certainly warn anyone who asks. This TV may be good for all those 8K photos you have and want to view but as far as motion picture I would rather use my 22 inch Insignia. I hope this review makes it I don't want the points and have already lost faith in Samsung I hope this review process isn't next. Returned for the 2021 Sony LED X90J and Dolby Vision is amazing I'll be keeping this high quality machine.
No, I would not recommend this to a friendFireplace
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was so hot. We had on the fireplace youtube video and it was putting heat out, i thought it was a new feature. Auto-dimming feature drove us nuts. Remote was too small. Overall returned it for the Sony z8h (love this tv)
No, I would not recommend this to a friendBrand response from Samsung
Posted .dlrtyblrdz:
Thank you for sharing your review of the Samsung Q800T TV. I am very sorry that you were not completely happy with your TV and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Tv defective- servicing worse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vertical lines like from a green screen appear often. Returned and have another coming. Wish me luck! Also customer service between online and store was atrocious. Wasted hours and gas over a two day period!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PremierMember:
Thank you for sharing your review of the Samsung Q800T TV. I am very sorry that issues with your TV have caused you to exchange it. I completely understand your disappointment.
Should you need assistance with your new unit, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Samsung 8k flatscreen TVs and within 7 days of its installation - the picture was gone. Installed by the Geek Squad. A very disappointed customer. Getting anyone to answer the telephone at the store in Potomac Yards was impossible.
No, I would not recommend this to a friendTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty Unhappy! read last review I sent to you . disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed:
I am very sorry you are experiencing issues with your Q800T TV. From your screen name, it is difficult to identify your last review. Please reach out to us so we can assist you. We look forward to hearing from you.
1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
I got a dud.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black on the first week. Dead. Now waiting on the delivery/install team to exchange it out next week. Not ideal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .gasman:
I am very sorry that you experienced issues with your Q800T TV and are currently waiting for a new to be delivered and installed. I understand your disappointment and frustration. Should you have any issues with your TV when you have your new unit, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There were dead pixels all over the tv, and the screen literally began to peel when trying to remove the protective film. Don't buy this tv. Get an LG or Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ajg79:
Thanks for purchasing the 65” Q800T TV. If there is a protective film on your screen, it will be indicated with a blue triangle in the upper left corner. The triangle will have an illustration showing how to remove the protective film. If you do not have a blue triangle in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.
Please give us the opportunity to assist you with regards to your dead pixels by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Piece of crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it turns on and off by itself. charges app while you are watching it and freezes up all the time. also as blurry pictures
No, I would not recommend this to a friendDefective out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box. No help from OEM or BestBuy. Planning to return TV Monday 8 Feb 2021
No, I would not recommend this to a friendBrand response from Samsung
Posted .DefectiveTV:
Thank you for sharing your review of the Samsung Q800T TV. I am very sorry that you are experiencing issues with your TV and are planning on returning it. I completely understand your disappointment.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Color
Wow just wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv 3 years ago in 2021. Beautiful TV. Bright, 120 hz perfect for gaming. Just a before the SB it stopped turning on. Seems the main board bn94-15245e is the piece i need. ITS BEEN DISCONTINUED. Im furiousss.. In 3 short year a new tv main board is DISCONTINUED..!? So im out of 3 Grand..??! Dont purchase without 5 year Warranty!!.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung TVs are Grreat!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great TV. It served us well. Love Samsung TV Products. A great TV investment.
I would recommend this to a friend - Cons mentioned:Heat, Reliability
Dont by this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV always ran very hot, and just crapped out after the extended warrantee. Garbage!!!
No, I would not recommend this to a friend samsung-65-class-q800
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great return process, courteous pick up and on time pickup
I would recommend this to a friend- Pros mentioned:Picture quality
Movie time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is so clear the pictures are so vibrant and the colors and details are amazing. Just the perfect size mounted on my wall. We also purchased a Bose sound bar and Bose booster not sure if that is what it is called. We are watching a lot more TV and enjoying every minute of it.
I would recommend this to a friend