Customer Ratings & Reviews
- Model:
- QN65Q80AAFXZA
- SKU:
- 6451478
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class Q80A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many users are impressed with the vibrant colors and clear, crisp images, while others appreciate the user-friendly interface and quick setup process. The TV is also commended for its great sound quality, making it a great choice for gaming and streaming.
This summary was generated by AI based on customer reviews.
Didn't last 2 years!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv didn't even last 2 years before a red vertical line showed up on the screen. Have heard that Samsung products were not nearly as good as in the past, but definitely expected this set to last longer. No more Samsungs for us.
No, I would not recommend this to a friendHappy TV owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes the best tvs and Best Buy has the best service in the Geek Squad. I have used Best Buy for the past 15 years to purchase tvs primarily because of the Geek Squad as well as Best Buy’s selection.
I would recommend this to a friendGreat work on my TV installation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two gentlemen from the Geek Squad did a fantastic job mounting my new TV on the wall. They were also very helpful in checking settings and explaining some of the functionality to me. Thanks much!
I would recommend this to a friendA little backlight bleeding
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv after thanksgiving holiday and pretty much payed msrp with tax included. The only thing i have a problem with this tv is that when the picture is black you can see backlight bleeding, on my tv its the top part of the screen but its not enough to bother me. All in all great build quality.
I would recommend this to a friendBrand response from Samsung
Posted .RyanC,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1901.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you!
~ Samsung Specialist
Sorry went over but could of added.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your staff at the store are great! Your delivery was not done when scheduled . Had day off and friends over to help. Total wast of time. People on phone are clueless. Totally messed up delivery again. Then never got my 4k cables till a month later and had to go in store to pick up.
I would recommend this to a friendBest Day Ever... Day my TV and Sound System got in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am ecstatic with my New TV and Sound System. It was installed professionally and quick. I'd buy another one but I'm out of rooms to put TV's in... BB you all are awesome... the CREW was great.
I would recommend this to a friendAmazing Image and Sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The very first tv bought for our apartment and the image is amazing. The quality of its speakers are great. It sure feels like this tv would keep us updated for a few years.
I would recommend this to a friendOur new Samsung Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We came in hoping to get some knowledge on the Tv’s we were looking at and our salesperson was so awesome ! You could tell he knew his stuff!!! We walked out of there going wow he was smart!!!! Great experience!
I would recommend this to a friendTV and Sound Bar Integration
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. We got the integrated sound bar and it needed synching up to the TV. This took some effort and time. In the end it is synched, but the sound bar is lacking in "good" bass quality. Being a musician, I am harder than most people would be to please when it comes to sound quality.
I would recommend this to a friend- Pros mentioned:Color, Picture quality, Remote control
65 Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a perfect tv to watch quality movies for the right price. I love the brightness and the feature islt comes with. I also love how the remote can change by putting it differently into light.
I would recommend this to a friend Go with Sony OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is frustrating. It had great moments were I was blown away however it has trouble with dark scenes. There was a white bar across the middle of the letterbox format and it was a complete deal breaker. I returned and bought a Sony OLED and wow, I havent looked back.
No, I would not recommend this to a friendSamsung products rock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television has a great display and definitely get the sound bar to match it will make a difference. I have a Samsung phone so it pairs great with my equipment overall I'm very happy
I would recommend this to a friendGreat tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Tv. The full array lighting gives this thing a high variety of usage in variable lifting. I like the smart tv features and it works well with hdmi control on the blu ray player.
I would recommend this to a friendHI
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the Samsung TV is working great, I hope it perform up to par. I've always preferred Samsung brands, so far they have been a reliable brand, my older TV was a Samsung too.
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv, streaming is amazing. I had a problem with lip sync on some channels with Fios cable but I solved by turning off auto delay on Fios top box. Otherwise very pleased with TV
I would recommend this to a friendBrand response from Samsung
Posted .Hi Linny,
Thank you for purchasing the Samsung Q80A TV and for your review. I am glad you were able to resolve the lip sync issues you were experiencing. Please also be sure your firmware is up to date with version 1708.0 which includes updates to further address any lip sync or audio delays. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
Ehh….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is better than what I had however a little disappointed in the clarity/sharpness. I really thought that this was gonna be the last tv I bought for awhile, I’ll enjoy it for now but will be looking again soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.
You can go to: Settings > Picture > Expert Settings and configure the TV's sharpness and clarity settings to your taste with Picture Clarity Settings and Sharpness functions.
To ensure that your TV’s picture is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
- Pros mentioned:Picture quality
1080 broadcast on a 4k TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an LG 65" OLED 4k and the picture quality was terrible for 1080 broadcasts. The 4K pictures were great. I returned it and purchased a Samsung 65" QLED 4k. The 1080 broadcast picture quality is much better.
I would recommend this to a friendBrand response from Samsung
Posted .PaPaBear,
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Best Gueek squad team
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best service ever The Geek squad very professional and with all Covid guidelines on task. Mr. Price was very helpful in All with installation I’m very happy with there’s work .
I would recommend this to a friendMy New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great customer service. The first TV that I installed had a line down the middle of the screen. I contacted the Best Buy team and they delivered a new one to my home ASAP
I would recommend this to a friendGood for multi media
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great about switching inputs automatically between my apple tv and ps5 just by touching the remote for either platform. Game mode with some sort of improved refresh rate automatically applies as well for when the ps5 turns on. only 1 Hdmi 2.1 input.
I would recommend this to a friend