Customer Ratings & Reviews
- Model:
- QN65Q80AAFXZA
- SKU:
- 6451478
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class Q80A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many users are impressed with the vibrant colors and clear, crisp images, while others appreciate the user-friendly interface and quick setup process. The TV is also commended for its great sound quality, making it a great choice for gaming and streaming.
This summary was generated by AI based on customer reviews.
Light bleed issue
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible light bleed in the top third of the screen.
No, I would not recommend this to a friendIt’s not an easy app. Setup TV for older people
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m using this TV with no cable hookup and it’s not easy too use with just the internet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thomas,
I am sorry to hear you are having difficulties utilizing your new 65" Q80A TV. So we can better understand the problems you are experiencing and provide you with further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
- Pros mentioned:Picture quality
Not good at night
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great during the day, at night had light bleed on the top half
No, I would not recommend this to a friend Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly happy thought it would have a lot better picture and it’s not the best to navigate through
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jason,
Thank you for sharing your thoughts on the picture quality of your Q80A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
To further assist you in learning the various features, functions, and settings, you can download the Q80A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q80A TV under QLED 4K TVs > A Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had tv for one week great tv just the screen flickers on dynamic picture mode
I would recommend this to a friendBEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how good the TV is yet. It was delivered at 7:30pm. Great delivery, no problem. While trying to connect the TV I found out that my HDMI cables from my 6 year old Samsung would not work. This TV requires HDMI 2.1 cables. I wish that would have been stated up front. now I have to wait 2 more days for the correct cables to be delivered...
I would recommend this to a friendBrand response from Samsung
Posted .Hi BeAware,
Thank you for choosing Samsung's Q80A TV and for sharing your experience. I am sorry to hear that your previous TV's HDMI cables do not work with your new TV.
The Q80A TV supports HDMI eARC, which requires the use of high speed cables. We recommend utilizing an Ultra High-Speed HDMI cable with Ethernet Channel, labeled as HEC or HEAC on the cable itself.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much money for too little quality does not play as well as in the showroom
No, I would not recommend this to a friendIssues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv, but for the price and what was promised, it does underwhelm.
No, I would not recommend this to a friendSTAY AWAY! DO NOT BUY THIS TELEVISION!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV!!! I purchased this TV and found out very quickly that it had a bad problem with deep blacks. On the top of the screen it couldn't maintain deep black especially on 4K programs. I had a Samsung tech come to my house to see if it could be fixed. Upon the tech seeing the problem he took pictures and sent them to corporate. He then placed a call to corporate and put them on speaker and corporate said the picture quality was acceptable. Acceptable, not for me on a TV I just spent $1200 on! Needless to say I returned this TV and got the next step up. The new one is great! I can't believe Samsung would make a product and sell it to the public and stand behind it and be happy that it is just acceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BigJay,
Thank you for sharing your review of the Samsung Q80A and for sharing your experience with this TV and detailing the reasons you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
EXTREMELY POOR COMMUNICATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a 75" Samsung at a store for delivery to my house in Long Island. I also signed up for Geek Squad delivery and installation. I requested and was told that the TV would be installed on the same date that it was delivered. Within the next 3 days I received dozens of emails with each email changing the delivery date or the installation or both. Delivery and installation was not scheduled for the same day. It was extremely difficult to contact anyone to find out what was the correct date and time for installation. Finally I was forced to agree to receive delivery on one day and to have installation two days later. Originally I paid for everything in the store but the installers would not leave until I paid for the installation on the spot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EXYTREMELYPOORSERVICE,
We appreciate you sharing your delivery and installation experience with us. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.. I hope your issue is resolved quickly.
Should you ever need assistance or have questions about your TV, please know we are here to help. You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
~ Samsung Specialist
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 stars for now. Have only had for 10 days and still can’t get the audio to match video. Not using a sound bar, using tv speaker. No response from Samsung, Best Buy has no idea why this is happening. It after Best Buy comes out and can’t fix, will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Uhum5,
Thank you for purchasing the Samsung Q80A TV and for sharing your experience with sound delays. Please know the lip sync issue you are experiencing can be resolved by updating your TV's firmware to version 1560.5, which includes updates to address your exact concern. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung and Best Buy lie
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this TV. The chart in the store said that the motion rate on 65 inch and higher was 120 with an up-rate. There is some much drag with any type of motion that it looks like a blur is following people. I was watching a movie and one of the characters moved their head quickly and their face was a complete blur. We only bought a new TV to get a better motion rate then what we had with our LG 4k. But this one is even worse. There is a lag time on the picture to voice ratio as well. I wish I had brought it back within the 30 day return time. I feel like I threw so much money away! I also feel that the sales person lied to me. Don't trust best buy sales people. Don't trust what the manufacture promises.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for choosing the 2021 Q80A 4K TV and for your review. Please know your new TV features Motion Rate 240 (120Hz Refresh Rate), and Motion Xcelerator Turbo+ gives you minimized blur and enhanced motion clarity allowing you to catch all the fast-moving action whether you're watching sports or taking advantage of newer Next-Gen gaming capabilities.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Please be sure your firmware is up to date with version 1560.5 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Connection issues and freeze frame.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues. Support came once and did not fix it and are scheduled to come back. Seems like a faulty WLAN, but they said I had to get a booster, even though I had a Samsung TV in the same spot with no issues.
I would recommend this to a friendBrand response from Samsung
Posted .Nish,
Thank you for choosing Samsung's Q60A TV and for your review. Your experience with Wi-Fi connectivity has been shared with our product teams. Please make sure that Auto Update is turned on so that your software can stay current with the latest updates and patches. Go to: Home > Settings > Support > Software Update, then select Auto Update.
If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
poor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have had 3 Samsung TV and all 3 had some kind of problem the last one was a Qled 4k within 7 months there where 2 lines in the middle of the screen. I have luck with samsung television
I would recommend this to a friendStay away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really wishing I didn’t buy this TV. First one had screen issues and had to exchange it. The second TV (after the exchange) was missing all of the screws to the stand. The Best Buy store would not help me. Now my second TV broke 18 months after buying it. The repair people from Samsung came today, try to fix it. Had to replace parts and now it’s still broken.
No, I would not recommend this to a friendFlawed picture
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Permanent picture flaw. Sent the first one back due to gray area at the top. Second one was the same. Sent that one back and eventually got an LG.
No, I would not recommend this to a friendWrong tv in correct box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to get a 65” Samsung…. When we opened the box, it was a 55” vizio… in the Samsung box… it’s been remedied since but seems odd that a tv was switched at some point
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rob1029,
Thank you for purchasing the Samsung Q80A TV and sharing your review. I hope setup went smoothly with your new TV, and you are now enjoying the picture brought to you by the Direct Full Array backlight technology.
We appreciate you sharing your purchase experience with us. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
If you should ever have questions on setup, features or operation, Samsung is ready to help you with enjoying your new TV. You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung q80 65 in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV for 2 weeks noticed that something was wrong with the screen Samsung and Best Buy both refused to fix my TV I paid $1200 for ATV that they won't fix
I would recommend this to a friendBrand response from Samsung
Posted .James,
Thank you for sharing your experience with your Samsung Q80A TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you!
~ Samsung Specialist
lip sync very poor.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality on lip sync. some channels on cox cable worse than others. looks like samsung put this model on the market without ironing out all the bugs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .zimmer9,
Thank you for purchasing the Samsung Q80A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1901.0 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still hearing a sound delay after updating your firmware and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please also know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung quality control shines through again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had bad light spots on arrival at the top of the screen. Took it back and got the Sony instead, very happy now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JPayne,
Thank you for your review of the Samsung Q80A QLED TV TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions