Customer Ratings & Reviews
- Model:
- QN65Q80AAFXZA
- SKU:
- 6451478
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 65" Class Q80A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many users are impressed with the vibrant colors and clear, crisp images, while others appreciate the user-friendly interface and quick setup process. The TV is also commended for its great sound quality, making it a great choice for gaming and streaming.
This summary was generated by AI based on customer reviews.
mixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes several attempts to get TV. Only get sound and black screen. Waiting for replacement and hopefully better results.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage save your money for an o led or just get a cheap 500$ tv. The light bleeding makes this tv unwatchable and dark scenes. I can’t watch ozark or the Witcher without getting upset. I already took my first one back I thought the 2nd one was better but after 2 weeks it was worse then the first tv. Try an off brand if you want one in this price range. There is no way this is better then a tcl.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jesse,
Thank you for purchasing the Samsung Q80A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1903.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If the picture you are seeing is not to your liking after performing any available updates, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Not As Advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not as advertised. Read two different articles and the expert settings. Disappointing.
No, I would not recommend this to a friendService stinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't pay the 150.00 for the setup. All they do is attach the pedestal to the TV. Biggest rip off! I did ask to help me hang the TV, since I already had the bracket installed. I was told that they were behind and didn't have the time. Biggest waste of money from a national chain. I have spread the word amongst our powerful union. Never again will I patronize best buy
No, I would not recommend this to a friendQuality issue out of box-
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The solar remote control is defective. I called the customer service number. After hours of waiting. Got thru and after confirming with technician that part was defective they agreed to send a replacement to arrive in 3-5 days. 8 days later still waiting. I guess I need to start run process to call again and spend hours on phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rich,
We appreciate you sharing the details of your remote issue and for your patience while waiting for your replacement to arrive. Should you need further assistance after you have received your new remote, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Frown
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all happy with this tv. Having trouble with sound sync. 1 Jack is jacked up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MoMo,
Thank you for purchasing the Samsung Q80A QLED TV and for sharing your experience with sound delays. I’m sorry to hear that your out-of-box experience has initially fallen short of your expectations. We completely understand your frustrations, and we are here to help.
Please be sure your firmware is up to date with version 1805.4 which includes updates to address any lip sync or audio delays that may be occurring. You can check this by going to: Settings > Support > Software Update.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung QLED to Avoid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back light failed on day 15 just in time to return it to the store; thank you very much. It turns out that this particular Samsung has a high back light failure rate so ovoid it. It’s on sale now. BEWARE!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Buckwheat,
Thank you for your review of the Samsung Q80A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Arrived broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found out it wasn't working properly after it was setup. Had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .rsav1203,
Thank you for your review of the Samsung Q80A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Poor quality control.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately TV was delivered broken I returned to Best buy and unwrapped three other televisions of the same brand all we're broken! Then I was told to choose another brand. I think they were tired of opening up boxes. Thanks Best buy I went with another brand and another company altogether.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CrazyHawaiian,
Thank you for your review of Samsung’s Q80A TV. We appreciate you sharing your delivery experience and having received a damaged unit. Our products leave the factory after passing numerous rigorous quality checks. Nonetheless, damage could have been incurred during shipping and handling.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Lasted 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv went out and wouldn’t power on after 6 months. Tv was plugged into a expensive surge protector along with 5 other devices. After a storm recently this tv was the only thing that wouldn’t power on. Tried a different power cable and still nothing. Switched to a LG C1.
No, I would not recommend this to a friendPoor picture quality in dark scenes.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great TV at all. In dark movie scenes, a bright cloud can easily be seen from back lighting. Suprising given the cost and model. Would get an LG oled if I could do it again.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality, Remote control
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has great features and astounding pictures quality. I am blown away by the Samsung quality picture and apps on the TV. The movies and views of it are totally worth it I recommend this TV. The TV was very easy to install! You do need two people to get it out of the box! The remote is nice and sleek! It has solar charging which is nice! The speakers give nice clear sound when watching movies! The family is going to enjoy this Samsung TV. Our old TV had none of these features! Amazing! Pictures are crystal clear and easy on the eyes. It has a fast processor making sports and action movies sleek and clear with no lag. I received this TV as a trial
I would recommend this to a friend Red pixel dot screen shows after 16 months use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv 16 months ago. It now has a red pixel do showing on the lower oeft coener, and of course warranty is only 12 month's.
No, I would not recommend this to a friendDefective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return my TV, I’ve only had it a few months and now I notice it’s cloudy on top of the tv. I paid over $1000, I really hope Best Buy helps me with this
No, I would not recommend this to a friendNEW TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was cracked when the geek guy’s took it out of the box and when putting it on the wall and they turned it on and Noticed it was cracked
No, I would not recommend this to a friendBrand response from Samsung
Posted .UpsetGUY,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Sometimes, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Broke after 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks, the tv lost the picture, but I still have sound. Samsung's customer service was not good. Still waiting for my tv to be repaired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Judy,
We appreciate you sharing the details of your picture issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Vertical Line 1 Year After Purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right after the one year mark, this TV developed a black vertical line on the right side of the screen.
No, I would not recommend this to a friendLight bleeding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light bleeding when screen is dark . For a 1k plus TV very disappointed. Probably will return .
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Open box steal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A legendary TV. for some reason, I feel like this bottle aged much better than the newer QLED. my father-in-law bought the 2024 version that I feel like this one still holds true. I don’t know what they did differently, but it is just unbelievably clear and sharp.
I would recommend this to a friend Don’t use geek squad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was never installed because of the incompetence and bafoonery of the geek squad
No, I would not recommend this to a friend