Customer Ratings & Reviews
- Model:
- QN65Q80DAFXZA
- SKU:
- 10187622
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Terrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store experience was terrible. I was yelled at and mocked by a manager named Gracie in the store. I emailed to GM and got no response. I will never buy from best buy again. Horrible customer experience. I did get a voice message from a higher up who i will absolutely follow up with.
I would recommend this to a friendBrand response from Samsung
Posted .MartinaD,
Please know you are leaving a review and 1-star rating for the Q80D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the Q80D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Poor delivery service and poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not review this t v. Best Buy did not deliver it. I was pixxed I did NOT want this t v to begin with. I was talked into it by the sales person. Waited a week for the first delivery date that didn’t happen, then was told i would have to wait another 10days. Finally cancelled order
No, I would not recommend this to a friendBrand response from Samsung
Posted .TomS,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. A few weeks after purchasing lines started appearing on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndrewC,
It’s unfortunate to hear of your experience with Samsung’s Q80D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Damaged screen.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged screen upon opening..scratches n broken screen. I have ihave the piece of glass screen.in container..again never been used..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could never get screen adjusted for good colors and overall clarity. Returned the next day and purchased an LG which I love.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Trcjb,
It’s unfortunate to hear of the issues that have caused you to return your Q80D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve assisted in providing image adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Not received
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not installed due to being broken upon arrival with the installers. It is back ordered a couple of weeks with no compensation for the inconvenience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Debby,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Smart TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not working correctly I'm waiting for a replacement. Waiting and waiting and waiting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelR,
We appreciate you sharing the details of your power issue and for your patience while waiting for your replacement. Should you need further assistance after you've received it, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.clear picture, easy to navigate, quick set up, good sound
I would recommend this to a friendGreat buy. Great quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this TV. The price compared to the quality is excellent. The salesman told me we would be exceptionally happy with it and we are! So worth the price.
I would recommend this to a friendTv sumsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and with good color and works perfectly am fully certified
I would recommend this to a friendowner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is excellent, sound is to be desired! having to install a sound bar! ASKED sales associates at Columbus store and they wanted to sell me a hdmi cable. i told i had one and did not need one, did not get any help from them. having to trial and error! i like Best Buy products but the help in the stores need some re-training in customer service,
No, I would not recommend this to a friendExcellent picture, great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. I bought it 6 months ago. The picture is crystal clear. The best quality for the price.
I would recommend this to a friendSamsung Qled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great picture, sounds, quality. Reasonable price
I would recommend this to a friendLove this tv.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv but can't fully review it because I am still learning how to use all features of the tv. I am sure as i learn the tv it will be 5 stars from me.
I would recommend this to a friend