Customer Ratings & Reviews
 100% Color Volume 100% Color Volume with Quantum Dot Over a billion colors that don't fade, even in the brightest scenes *QLED televisions can produce 100% Volume in the DCI-PS colorspace, the format most cinema screens and HDR movies for television.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/684f880e-f8dd-4c6c-91d9-5f55b1534a3c.jpg)
- Model:
- QN65Q8FAAFXZA
- SKU:
- 6617398
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the amazing picture quality of the 65” Class Q8F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025). Users also find the setup process easy and appreciate the TV's slim design and intuitive user interface. There are no cons listed for this product.
This summary was generated by AI based on customer reviews.
tv is glitchy and freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in this tv. It freezes often and we have to do cold start reboots to get streaming services to work. Samsung TV is a lot glitchier than Roku TV for local weather and tv stations
No, I would not recommend this to a friendBrand response from Samsung
Posted .KristinG,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Beware if Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not about the TV. The TV is great, exactly what I expected. This is about Best Buy’s false marketing practices that duped me out of $100, which, for me, is a lot. I purchased this on a clearly advertised early or pre Black Friday sale. A few days after the return period expired, they re-advertised it as part of an early Black Friday sale for $100 less. Online they have a stated exception for price adjustments after the return period if it was purchased as part of this type of early holiday sale. The agent, who was condescending and repeated herself without acknowledging that maybe there is a possibility that I am referencing another relevant policy wasted my time. I found her tone offensive. I think this is an unconscionable way to treat customers, especially when you bombard us with multiple sales and changing prices for the same items over weeks. The only thing that affords us confidence to buy is the belief that we will be treated fairly in these circumstances. I wasn’t. Shame on you for taking another $100 out of my pocket when everything is already ridiculously high priced.
I would recommend this to a friendBrand response from Samsung
Posted .LisaS,
Please know that you're leaving a review and 1-star rating for the Q8F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It's fine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine. I thought it would be more a more impressive picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your input on the picture quality of Samsung’s Q8F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Hunnie of Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is a gigantic piece of service. After only 4 months (exactly 4 months from purchase), the audio has completely died and no longer exists. When entering volume controls the tv message reads “receiver unavailable”… what!!! This hunk of junk is not worth it get something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeB,
We appreciate you taking the time to let us know about your experience with your Q8F TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.
~ Samsung Specialist
Samsung 65 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV continues to blink on and off. Call and still got no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ArleneB,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Frustrated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I requested a TV the same size as the one I had purchased last. The one delivered is about 10 inches too big and the picture quality is terrible!!!!!! Also the installation was basic and does not work with the remote I bought from you a short while ago. Please remove thisbad TV and letsdiscuss one the size of the one I had and of a picture quality that is higher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamC,
It appears your 1-star review for the Samsung Q6F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Hate it!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had never purchased this TV. It’s annoying, it mutes itself, doesn’t follow commands, I delete apps and they download again. The control works half of the time. I wouldn’t recommend it to anyone. SAMSUNG NEVER AGAIN!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mare,
It’s unfortunate to hear you’re having trouble with your TV. To help us identify the cause and provide the most effective solution, please reach out so we can gather more information. You can contact us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Cancelled orders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to the store and purchased the TV, after a few days I called about delivery and was told someone cancelled the order. I went online and reordered. The delivery date and time of delivery passed I called again and was told the order was cancelled, no reason was found. After this I decided not to do anything--very disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Skirkman,
Please know that you're leaving a review and 1-star rating for the Q8F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Physical damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never did get to use this tv. Apparently the 2 year warranty did not cover physical damage as we removed the tv from boxing it slipped and fell on its corner and none repair per the geek squad. Therefore my experience was not a good one as Best Buy would not take the set back or any compensation so I bought anther set. Thank you
I would recommend this to a friendBrand response from Samsung
Posted .MarkM,
Thank you for sharing your experience. We understand your concern regarding the crack on your screen. Please note that such damage does not develop on its own – physical pressure or impact, even if slight, is typically the cause.
Samsung’s limited warranty covers manufacturer defects, but does not extend to damage during delivery, installation, or improper handling. You can find more details by entering your model number here:
https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Should you have further questions or concerns, please reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to setup and hard to use. Sales staff miss lead us about the TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidW,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q8F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV offers amazing quality and is great for watching sports movies. The picture is clear and vibrant, making it a pleasure to watch.
I would recommend this to a friend Tv deluxe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is rather difficult to set up for an older non tec person. But the colors are beautiful. The size is great. It is rather large to haul but well worth it. Probably if doing again I would order it and have it set up.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is good and the quality and sound is perfect, good for gaming too
I would recommend this to a friend Good, but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine so far. But has some input lag between me hitting the button and the tv reacting.
I would recommend this to a friend