Customer Ratings & Reviews
- Model:
- QN65QN85AAFXZA
- SKU:
- 6452319
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 65" Class QN85A Series Neo QLED 4K UHD Smart Tizen TV for its exceptional picture quality, vibrant colors, and user-friendly setup. Many users rave about the stunning visuals and clarity of the TV, making it an excellent choice for movie enthusiasts and gamers alike. While some users have concerns about the remote control's simplicity and the TV's handling of dark scenes, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
Samsung - 65" Class QN85A Series Neo QLED 4K UHD S
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My biggest problem is matching the sound to the lips of the people who are speaking. Big lag time behind motion. Tried basic resetting and adjustments :(
I would recommend this to a friendBrand response from Samsung
Posted .Hi LongDay,
Thank you for choosing Samsung's QN85A Neo QLED 4K TV and for your review. We appreciate your feedback regarding the lip sync issues you are experiencing with your TV. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theater System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can contact us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Folsom Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out new Samsung TV is excellent and the process to purchase it at the Best Buy in Folsom, CA was very easy.
I would recommend this to a friendExcellent experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Job was done efficiently and professionally. They were knowledgeable and went over all necessary information.
I would recommend this to a friendQuick and easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and quick service! Had what we needed! Sales person was a great help in picking what we wanted
I would recommend this to a friendGreat Work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roland and Daniel provided excellent and professional service and technical knowledge for us!
I would recommend this to a friendThe Samsung tv so amazing and the audio box and al
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Everything about this tv and the scream even the best buy team they’re amazing
I would recommend this to a friendPerfect for a too-bright room.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tired of dark movies,bought this Samsung to replace 55” Samsung on recommendation of knowledgeable salesman. Now enjoying bright movies in our bright room.
I would recommend this to a friendok tv not worth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv was ok, because of the ADS panel instead of VA didn’t have banding as bad as the qn90a model, although had bad black crush and motion blurr was worse because response time is slower on ISP/ADS panels so didn’t keep it, also seemed to have a grainy picture on everything not sure if it’s from the ads panel or not, reflections could have been better to, it did have sharper image then the qn90a tho better colors to but isp panels naturally have that, poor angle views to washes out fast so good for sitting straight on
No, I would not recommend this to a friendBrand response from Samsung
Posted .codyallen113,
Thank you for sharing your review of the Samsung QN85A TV. Your details regarding your picture quality are appreciated and will be shared with our internal teams.
Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung TV purchase and install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemless purchase and delivery of Samsung 65 in TV... Only place we go for large purchases...
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Clear picture, vivid colors and good sound! Everything we were looking for!
I would recommend this to a friendGreat service, great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easiest TV purchase we ever made and a great tv, I would recommend Bestbuy for this item.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Bright true colors with maybe a little too much orange sometimes.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent T.V definitely appreciate & enjoy watching movies & sporting events
I would recommend this to a friendExcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Everything worked as advertised. Delivery and setup were painless.
I would recommend this to a friendHami
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice very happy.one of my best purchase.i would tell everyone about how good this tv is.
I would recommend this to a friendOutstanding Resulution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution on this TV is like looking at a scene trough a window. The resolution is so good that 4K signal looks the same as the object would appear in real life.
I would recommend this to a friendAwesome tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it the tv came out good and I like the graphics if you want a gaming tv this is it
I would recommend this to a friendTech support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guy easy and friendly with the service, explain to me everything he was setting up.
I would recommend this to a friendGetting what i think I deserve.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the tv is excellent. I'm still having trouble with finding what I want to see in the language I prefer (English). Maybe it's my incompetence but i don't think so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Condorito,
It’s great to hear that you are happy with the picture of your new 2021 QN85A Neo QLED 4K Smart TV. The incredible image is powered by our new Quantum Mini LED technology which provides ultra-fine light control and deep black levels. Quantum Matrix Technology provides you with a bright picture with excellent contrast and color accuracy.
To change your TV menu's language, go to: Home > Settings > General > System Manager > Language.
To change the language of your TV's built-in voice assistants, go to: Home > Settings > General Voice > Bixby Voice Settings.
To set your preferred language for analog and digital channels, go to: Home > Settings > Broadcasting > Audio Options.
Please keep in mind languages supported by an app may be different from the TV language set in
the menu, and the ability to change the language depends on the app's provider.
I hope this helps! Should you ever have questions or need additional help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and great delivery and set up. I would buy another for my study.
I would recommend this to a friend