Customer Ratings & Reviews

Great tv but not loving the letterbox aspect ratio with no settings to change it

Major adjustments needed in sound quality when using a sound bar. Speech is delayed

The picture is good, however the Samsung tv has an annoying habit of going “black screen “ when streaming fubo. When this happens, ( several times a week! ) I have to delete and reinstall the fubo app. Best Buy - can you help me fix this problem ?

This is a great tv. I will recommend this tv to all my families Lu

Good TV. Met expectations so far. Still undecided on darker scenes.

Great tv. The damage it had to it after delivery was upsetting. It was an open box market excellent. So no damage or anything. Until it showed up, and the back panel is bent and popped out, w no chance of repair. Always open and inspect package upon delivery.

Very happy with are purchase. Would highly recommend this tv.

Love the TV but after not even 2 weeks the bottom left portion of screen just flickers. Part is t available to fix it so Samsung said to exchange it at Best Buy and conveniently they no longer have this model. So now have to wait for Samsy g to ship a new TV.

Great picture great delivery great job thanks a lot

Right now I am waiting for a new tv due to lines across the screen waiting for 3 days for someone to call or text me back. It’s only been in my house for 6 days

An OK TV, nothing special really. Replaced a Sharp/Roku which was absolute junk so this one had to be better.

The judder on this tv is absolutely terrible. I've tried every setting imaginable and still terrible judder choppiness I'm fast scenes. For as much as this tv costs I was hoping for a little better. Game mode with PS5 is great, but don't expect to watch a TV show or movie without getting frustrated.

It’s stand should have more stronger than cause it easily make moves and wiggle.

Tv is just ok, I was expecting it to be exceptional.

I have owned lots of Samsung tv, however, nothing comes close to this tv. I’ve had mine for 1year and a half and i love it. It is fast, filled with bright colors and makes the pocture pop. The gaming experience is out if this world. The tv is very slim and fits anywhere tou install it withoit sacrificing space. The remote is unbelievable, it is olar poered and can either charge it or leave the solar array facing the natural light. With the solar feature, I never have to worry about replacing or charging the battery. I am happy I purchased the TV from Best buy!!!! Best Electronic investment I’ve made in 2022.

TV power supply failed in 9 days, Replaced with an LG C1, picture is way better, go with the LG over the samsung

This TV is very buggy - about as bad as Microsoft Windows back in the 80's. Other negatives are: (1) you have to "register" to install other apps (such as Vix+), (2) the menus are not easy to navigate. I called Samsung to get help with resetting the TV to factory condition (to see if it will clear the problems I experience), but they never contacted me.

As a fan of retro gaming, I sometimes still use older style CRT TVs. Although LED TVs clearly have CRTs beat in terms of resolution and having a progressive rather than interlaced image, there are still ways that CRTs beat out. Particularly- input lag, brightness, and dynamic range of brightness. Dynamic range meaning the brights can be really bright and the blacks are pitch black. That contrast really allows the image to pop and look more real. LED TVs traditionally aren't anywhere as bright as CRT TVs and cannot display true black, only showing dark dark grey. (If you remember back in the day while watching an old TV at night, in between commercials, that brief cut to black would plunge the entire room into darkness for an instant, whereas with modern TVs you can still see the backlight on in those instances). Without the dynamic range of CRTs, LED TVs often don't pop and look as vibrant as older TVs. The Samsung Neo QLED series really does the best job of any LED TV I've seen of mitigating all three of those problems associated with LED technology. The TV can get really, really, almost overwhelmingly bright, and the blacks can get pitch black, although it's not as specific as a CRT or OLED TV; there's still some glare around the Samsung logo when the TV is turned on. (OLED TVs are more specific in their brightness than QLED, but these TVs can't get quite as bright. They also have some concerns with burn in, and I'm a little concerned the HUD of some video game I'm playing will get burned in over the years.) According to the specs of the TV, Input lag is also very low for a modern TV. The only caveats with this TV, specifically for people who like older consoles, is that they no longer have Y Pb Pr component inputs, only 4 HDMIs and RF (weird). So, that means you can't plug in the red, blue, and green video inputs from older systems like the original Wii, or the yellow input from older VCRs and systems. So, you'll probably need a Component to HDMI converter box. If you're willing to blow a couple hundred dollars on one, the the Retrotink 5x is usable for nearly every old console/VCR. But I also just got a cheap box for 20 dollars off Amazon, at least for systems that run 480p like the Wii/Xbox/Some PS2 games. The other caveat, is that this TV no longer has a 3.5mm headphone jack, which can be found on nearly any other electronic with audio. The only option for attaching speakers, is an optical audio-out cable. My theory behind this is that they just want you to buy their overpriced soundbar, instead of using cheaper but equally capable non-digital speakers. I did buy a 20 dollar optical to 3.5mm converter box, but unless you have a digital speaker with bluetooth, you can't adjust the volume with the remote. So now, every time I have to adjust the volume, I have to get up and adjust it on the speaker. Funny how with modern technology they're unable to do something that TVs have been able to do for decades. Barring that, totally recommend this TV, 4.99 out of 5 stars.

Sound cuts off after commercials and have to unplug tv and then it works

The TV stopped working in 6 months. The BB total tech team is useless and Samsung doesn't help. They won't help because I contacted the BB team first. BB won't help because Samsung didn't authorize the replacement.