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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 576 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the 65" Class QN85A Series Neo QLED 4K UHD Smart Tizen TV for its exceptional picture quality, vibrant colors, and user-friendly setup. Many users rave about the stunning visuals and clarity of the TV, making it an excellent choice for movie enthusiasts and gamers alike. While some users have concerns about the remote control's simplicity and the TV's handling of dark scenes, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 576 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New 4K 65 inch Samsung neo TV.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this new 4K neo Samsung 65 inch smart TV to replace a 2018 Samsung 55 inch Smart. The 55 was put in the bedroom. The clarity is much improved & is a WOW when in our living room. We used a recessed outlet for both & they are almost directly against the walls. Great purchase. No longer needed a sound bar for this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    QN85A Meets Expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV looks great and everything worked as expected. Looks good even in a bright room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Mike

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Very easy to set up. Works great with my q95a Samsung bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this tv.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with this purchased, no complaints so far, all is good and works just fine. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great TV--beautiful picture quality and sound. Very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Best TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I ever owned. The picture, sound and ease of use are incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our new tv. Was easy to set up and has a great picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Best Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it. I enjoy watching all my sports games and tv shows.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Thrilled with my New Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new TV. The picture is superb. It replaces a 45" Samsung that was 14 years old and had missed the "smart" technology. And, whenever I need a little advice, the staff at Best Buy are always very helpful. The 65-inch size fits very nicely in my family room and the wall placement really sets it off. Like the Best Buy wall hanger too; much simpler to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Samsung QLED tv is excellent. The picture is very sharp and clear and is excellent for showing photos both from a memory stick and via phone broadcast. The sound from the speakers is not very good and should have a sound bar or sound system to enhance it. The TV is definitely the top of the Samsung line. A nice feature of the TV is that it is very thin and hugs the wall very nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Samsung Tv very nice picture Hi quality and I think's good price too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    A returning Samsung customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear detailed picture. Simple to set up and program.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Upgrade from our 11 year old samsung 46" 9000 seri

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality with the 65" upgrade. Hoping that it last 11 years like my last 46" Samsung 9000 TV. The remote is very basic, after a week, learning how to use the apps. It has been a very easy and simple process to change from netflix/hulu to, directv, or to our xbox using ONE remote!!! Game mode on TV is very bright, make sure to switch after gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice not Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture but not great. The colors are not as crisp and sharp as I expected, probably because it's a QLED and not OLED. I think the OLED TVs have a sharper picture due to a blacker background. However, there is less glare and reflection with this QLED with is a plus in rooms with lots of daylight. I did some setting adjustments with brightness and contrast which helped but still not OLED quality. Sound quality is good without a sound bar and changing between cable and streaming is pretty intuitive and easy. I recommend but not highly.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thomas,

      Thank you for your review of the 2021 QN85A Neo QLED 4K Smart TV. Neo QLED uses advanced AI to analyze your content and bring you hyper focused brightness and dimming in all the right areas.

      You can choose from different Picture Modes to suit your preferences. Go to Home > Settings > Picture > Picture Mode to choose from (Standard, Natural, Movie, Dynamic, & Filmmaker Mode. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.)

      Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and your content.

      If you would like further assistance with settings adjustments or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect Choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Great picture quality...but, obviously need 4k inputs to get the best. LOVE that this is 1" thick (mounted)! I chose the Neo QLED to handle bright room conditions (anti-glare), and to avoid image burn in possible with OLED. Note: I actually wanted the QN90A (better panel), but the sale price on this QN85 (and availability) made it a better decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV set with impressive resolution. This set will transform your viewing experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    ???

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality and good sound easy to operate

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture and features. No glare. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. User friendly with a great picture!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Can't go wrong with the QN85A!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's provided me many hours of entertainment with its great built-in features, and the TV has maintained its quality throughout the time I've had it. The blacks are very black and the color really pop. There's a little ghosting around white text atop a black background but most of the time that's not very noticeable.

    I would recommend this to a friend