Customer Ratings & Reviews
- Model:
- QN65QN85CAFXZA
- SKU:
- 6536418
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers love the 65” Class QN85C Neo QLED 4K UHD Smart Tizen TV for its stunning picture quality, easy setup, and vibrant colors. They rave about the fantastic picture and sound quality, making it a great choice for gaming and watching sports. The TV's user-friendly interface and simple setup process are also highly praised.
This summary was generated by AI based on customer reviews.
Poor manufacturing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful TV, died just after the expired and no one will do anything about it! $1500 TV it’s absolutely unacceptable for it to be malfunctioning to the point we can’t watch anything. Turns on/off repeatedly, won’t stay on more than 5 minutes. I have TVs 20 years old or more that work just fine, poor manufacturing. Go with another company
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was generally happy with the tv and delivery. The fiber optic plug door was cracked. I had tape the plug in so it would remain clicked in. Too much of a hassle to return the tv. I have tried to call Best Buy support but got frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .PhilipM,
We appreciate you sharing your experience with Samsung's QN85C. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv. Would buy again!! We have lots of Samsung Tv's.
I would recommend this to a friendBad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 no shows on delivery dates. Impossible to speak to anyone to solve issues. If you weren't the "only game in town", I would have cancelled the order. Can't call the store directly and only service people are overseas incoming service teams. $5000 order and couldnt get any help. The only person that could help was the store manager. I had to drive 30 minutes just to speak with him or anyone for that matter. He did his best but couldn't solve the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanCotton,
Please know you are leaving a review and 1-star rating for the 65" QN85C TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the QN85C TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Sir
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service and shipping absolutely sucked. I will do everything I can to not endure that experience again.
I would recommend this to a friendBrand response from Samsung
Posted .SteveF,
It’s unfortunate to hear the delivery of your TV was less than adequate. We recommend you contact Best Buy directly for assistance. We hope your issue is resolved quickly.
Should you ever have questions or need help with your new TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture qualityCons mentioned:Remote control
Larry S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is exactly what I wanted. Excellent picture and very user friendly functionality. The only thing I wasn't pleased with is that the remote control is solar powered and my location of the TV gets very little natural light so I need to recharge it with the USB cable provided. Otherwise very pleased with my purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size to suit viewing in my living room. Great reat picture.
I would recommend this to a friend - Pros mentioned:Color
Fantastic TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far TV is great, color is sharp, have no issues.
I would recommend this to a friend Well done install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ladies that did my install were very professional and answered all of my questions
I would recommend this to a friendmr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this tv, it was an open box purchase.
I would recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clarity and pixel quality Dolby atmos at its best Will suggest 100%
I would recommend this to a friendWaiting for Geek
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV freezes while it's streaming. Waiting for the geek people to come and check it out tomorrow.
I would recommend this to a friendBrand response from Samsung
Posted .JohnP,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN85C TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist