Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1003 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the 65" Class QN90A Neo QLED 4K UHD Smart Tizen TV, particularly its picture quality, brightness, and easy setup. Many customers rave about the beautiful and sharp picture, as well as the great color and fantastic brightness. The TV is also said to be easy to set up, with one customer saying they were "really happy with this purchase." However, there are some concerns about screen issues, price, limited HDMI 2.1 ports, and dead pixels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,003 reviews
  • Pros mentioned:
    Picture quality, Remote

    Rated 4 out of 5 stars

    Great tv images and sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture and great speakers. Has a really heavy duty tv stand. Remote is solar powered

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has an awesome picture. It's thin and easily wall mounted. It has cable tracks in back to facilitate getting the wires (electrical, Cat-5, and HDMI) into holes in the wall. The build quality is excellent and it's easy to tell a lot of thought went into the design.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture, great Samsung quality.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use interface and integration with other smart things. Great picture quality, options to adjust and viewing angles. Bought to for our family room that receives a lot of light so our oled needed to be put in a darker room and the picture does not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    65 Inch QLed TV Purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a fantastic job installing and then explaining how the television works! The TV itself was a good investment! Excellent sound and perfect picture quality! Almost like sitting in the movies with the wireless sound! So far very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung q90a

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to wait for 4K content to understand the quality of the picture. 4K let’s you see what was seen on the Best Buy floor. The picture is fantastic in 4K. Sports in HD format, not so much. There is significant distortion when watching basketball or football players running.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Mike,

      Thank you for purchasing the QN90A TV and sharing your thoughts regarding the image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.

      Here are some tips to help improve the picture clarity:
      1) HDMI cables are recommended for optimal HD viewing.
      2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
      4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
      5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.

      Should you ever have questions or need help with TV features, specs, or operation, we are here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Merry Christmas to us

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded our tv as a Christmas gift for ourselves. We just love it. The color and clarity are amazing. So many options to choose from the adjust color and sound. We also received excellent customer service from your Mansfield store. Will highly recommend to friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Buy is the Best!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV last month. We love it! The picture is bright and sharp. Our purchase experience in the store was flawless. Salesperson was knowledgeable,helpful,courteous. The setup team was the same and fast. All in all a great experience at BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent TV with a beautiful, vivid picture! I also like that it works with Apple AirPlay so that I can display my Mac computer screen in a different room in my house onto the TV screen. The associates at Best Buy were very helpful when we purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A game changing technology

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new mini LED is a game changing technology: you get the same picture as an OLED, but without the risk of permanent picture burn in (and for less money, too). I’ve never seen a brighter picture on a TV with more vibrant colors, on a thinner TV. Well done, Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Prefer to OLED

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent a lot of time comparing OLED & QLED. My weakness is I like a bright TV, and the QLED's are brighter than the OLED. Very happy with choice. Blacks are still very good. Easiest TV I have ever set up out of box as well. Paired with a Samsung sounder & the sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is beautiful. The picture is so clear and vibrant. It’s been interesting to see old movies on a new TV. It looks like we imagine it looks while in-person. It took a little adjusting because it’s such a difference in quality. The speakers we added on are amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? The whole experience was good. I ordered on line, the tv was ready in no time and the the folks loaded it into the truck for us. Unpacking, mounting on the wall and set up were very easy. We just love love the picture.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Really good TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is fantastic. No matter the type of event, the color is vibrant. No shadows.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    4K nice, but.....

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good-- it does 4K and it looks awesome. That is why the 4 stars. The not so good--well lets just say Im still trying to dial this display in. The reds CRUSH bad and the greens are right behind the reds. Standard definition programs dont look so good. Ok- for the reason I didnt return it--because Im looking forward to a professional calibration , and after that, I know everything will be scientifically fine and correct. Just have to wait until then. I wish there was more 4K programming- everything looks better in 4K!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The 65" Neo Qled is an awesome tv.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best upgrade I could have done from my last Samsung TV being an LN52A750 from 2007. It was definitely time for a new TV. The clarity and quality of the 65 Neo Qled is amazing. I am very satisfied with my new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. I had no idea how fantastic my new tv would be. The souls in magnificent. The picture is so real looking. And the geeks who put it all together for me were so helpful. It was better then I could ever imagine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV, bad controller!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has been great. Put it in our gaming room and it looks and sounds great. Major issue we had was with the controller. If any of the directional buttons, channel button, or sound button was used, it was spaz out. Did not happen all of the time but it would happen once for ever 3-6 times any button was pressed on the controller. If the volume button was pressed down, the controller would spaz out and lower the volume 10+ levels (which was fun when the volume was pressed up). This would happen if we were in the Amazon Prime app and were looking through the movies, if the directional button was pressed, the controller would "click" to the right 10-20 times before it would stop. Made it extremely annoying to do anything!! We tried countless times to reset the controller, re-sync it, etc. but nothing worked. We called up Geek Squad and they were able to send us a new controller. Once we got the new one and sync'd it, everything worked fine! Aside from that, everything else has been great! Side Note: Geek squad did say if it was not the controller that was the issue, it was the controller sensor on the TV that could have potentially been the issue. When we received the new controller, it fixed the issue.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tabi,

      Thank you for choosing Samsung's QN90A Neo QLED 4K Smart TV and for your review. We appreciate you sharing your experience with the remote, and I am very glad to hear Geek Squad was able to assist in providing you with a new one!

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect for Gaming!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I will say that I got this TV to support both my Xbox and PS5 at the same time and it has worked perfectly in that regard. My games looks crystal clear and run as smooth as they can. I have no complaints about this product whatsoever!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Excellent product and service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice TV… Great 4k HD… Colors are outstanding and very clear.. Also best buy installaion of my tv and connecting to my stereo system and Wifi was very professional. Will definitely buy from Best Buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    NeoQLED review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television. Wonderful bright colors. Was missing control and stand but it was find. We put it up on the wall (did not need the stand) and we had a control that works great for the t.v. Very happy with it.

    I would recommend this to a friend