Customer Ratings & Reviews

Tv did not work on our old speakers at first, and it was hard to get the right combination to turn it on. It should not have been that way. Took a visit from Geek Squad to come and explain it because the guys that set it up did not know how to get my sound on the Bose speakers. The old Samsung worked with those speakers !!!!!

have wanted this television for a long time and Best Buy fulfilled my dreams, when they made a special price plus the convenience of financing for 24 months without interest, I love this store…

This is my first Samsung OLED TV and I am very pleased with this product. The picture quality is great with bright colors. The sound quality is real good even without a sound bar. This is a good quality TV and I totally recommend it.

I love my TV.The picture is so clear!! The audio sounds Great!!

The delivery itself was good and the tv works great!

This TV is great. My PS5 games look amazing. Good number of apps available. Volume is not great.

This TV iis amazing, the video is lovely and great, the only reason i am giving 4 stars is because tizen OS is not good... is slow and complicated, but the quality of the visuals on this tv are marvelous

So far, great tv. Wish the remote was a little larger. Will have to get a sound bar. TV speakers alone, do not give enough sound.

I am very satisfied with the performance of the TV. The sales person was very kind and helped us make the decisions. It was delivered on time and installed with great professionalism.

I am so impressed with the quality of workers that were sent here to install the sound bar with speakers and the television! Been buying from Best buy for the last 15 years and definitely will continue to do so! Again your workers were phenomenal!

Excellent picture. Techs unable to connect my sound bar. Volume control problems with cable co remote .

Picture clarity is excellent, sound via the existing sound bar (Samsung). We had promised to upgrade the TV when possible, now was the time. Fantastic choice ably assisted by the Best Buy technician (Senior Consultant), everything came together.

AFTER WAITING FOR ONE HALF HR WAITNG FOR SERVICE IN COLLEGEVILLE i LEFT THE STORE. TERRIBLE SERVICE!!! WENT TO PLYMOUTH METTING STORE & HAD EXCELLENT SERVICE. sPENT $ 1700.00 FOR PURCHASE

In September. 2023, bought a 65"color tv from Best Buy. I also bought a 5 year protection plan on tv at same time. Around a $3500.00 purchase. On November 6, I had a sign in issue on my new TV & I called Best Buy Geek phone number provided by Best Buy at time of purchase, for help on resolving issue. The customer rep got my information and then switched me to another customer rep. Who he said would take care of my technical issue. That second customer rep identified himself as a geek squad rep but in truth he turned out to be a scammer and thief. He told me in no uncertain terms that he would resolve my tv issue problem and requested that I allow him to remotely take control of my computer. Trusting him as an honest truthful person working for Geek Squad to help us customers who bought the protection plan, he took control of my laptop computer and said my computer was very slow and he would try to speed it up for me, but what he was actually doing was helping himself to my confidential info on my laptop and purchased two e gift cards on my credit card from Best Buy and stole $325.00 in e-gift cards from me. I became leery of what he was doing and taking so much time putting me on hold so many times. What he was doing is trying to steal as much info from me as possible, until I told him I called in for tv issue and while I appreciated him trying to also help optimize my computer speed, I wanted him to resolve my tv issue and he answered me that he was almost done on that and put me a hold. That's when it finally dawned on me that I had a tv issue not computer problem and when he came back on I told him that and demanded that he work on my tv issue immediately or I was hanging up. He then told me that he had to call me back in 30 minutes to come back and work on tv issue I had called in for. After he hung up I checked my email account and saw where two e-gift cards had been bought by that so called geek squad thief and scammer. He did call back and I told him what I had discovered he had done and demanded his name but he refused to give his name just that he was a geek squad rep and I told him I was going to hang up on him because he was a thief and he then hung up. I immediately reported all this to Best Buy but they have done squat or absolutely nothing to erase the false charges he made in my name. I told him that I relied on them to provide honest representatives for resolution of my technical issue, not a crook. That representative I talked to told me Best Buy would reimburse me for the amounts I lost on the e-gift cards the crooked rep made in my name but to this date have done nothing. Suffice it to say that I am very disappointed in Best Buy Geek Squad and want to say that I won't be using Best Buy for any more business with them. When a major US corporation treats people like that, I would warn the public out there to be real careful in dealing with Best Buy and their Geek Squad in dealing with them because they don't protect their customers and don't honor their warranties!

Fantastic picture, at half the weight of my 12 year old Vizio TV

very nice picture quality. samsung makes great quality tvs but are a little pricy.

Great tv!!!! Love it and great views from all over the living room

TV is awesome for PS5 gaming and TV, game mode and fps settings make gaming easy.

I absolutely love this tv. They had free set up & delivery. I just needed the delivery. Setting it up was very easy. The staff members who delivered the tv was very courteous. A+

Wonderful picture but sound could be a little better