Customer Ratings & Reviews
- Model:
- QN65S90DAFXZA
- SKU:
- 10187616
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)'s exceptional picture quality, including its OLED quality, brightness, and deep black levels. The TV's sleek design and easy setup process are also well-received. While the viewing angle is appreciated, some users have noted concerns regarding the remote control's weight, the user interface, the TV's weight, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price……………………………………………………………………..
I would recommend this to a friendBetty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you . Great Product and Service Love out Samsung TV
I would recommend this to a friendCheated
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice tv but paid too much for it . The size is a lot smaller than expected. Buy bigger if you can..
I would recommend this to a friendGreat TV - Terrible Adherence to Policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OLED TV lives up to everything I expect from Samsung. That said, Best Buy has a policy that within 2 months of purchasing from them, if they sell an item for a lower price, you can get the difference from them. I did not get this because I was told I had already bought the TV on sale. The updated price was $100 less than I purchased. Extremely disappointed!!
I would recommend this to a friendBrand response from Samsung
Posted .Edward,
Please know you are leaving a review and 2-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Display can be easily ruined by very easily
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when cleaning because any left over water on the display leaves a perminent mark
No, I would not recommend this to a friendBrand response from Samsung
Posted .Patrick,
Thank you for sharing your experience with us. When cleaning your TV's screen, please keep in mind the following:
- Power off your TV before cleaning. Leaving your TV off for 5-10 minutes prior to cleaning will allow the screen to cool down and prevent excessive streaking.
- Carefully wipe using a soft, dry cloth to avoid scratches
- Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents
- Do not spray water or any liquid directly onto the TV
I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
How to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know im old fashioned but I need some instructions
I would recommend this to a friendCould be better for its price.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Visuals are awesome, sound is great, but it’s very slow in response.
I would recommend this to a friendBrand response from Samsung
Posted .JavierS,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Perfect visit at this store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service and perfect tv! Love shopping at this location.
I would recommend this to a friendso so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last years model just as good. Considering cost difference, not worth it. IMHO
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeB,
Thank you for sharing your thoughts on Samsung's S90D TV. If there is anything we can help with to further improve your experience, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Hello
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that impressed with this item. The TV sometimes gets disconnected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate your review. So we can understand the connectivity issues you’re experiencing and provide you with troubleshooting assistance specific to your setup, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv so far, got surround sound and glad I did because the tv sound isn’t great.
I would recommend this to a friendWarning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Samsung OLED S90D from BestBuy on 11/13/2024. Within a couple of weeks the TV started flickering. I contacted Samsung and they sent a repairman out on 12/11. That repairman indicated the panel was bad and the panels were on backorder. A second repair team replaced the panel on 12/17. The issue persisted. They indicated they now needed to replace the FCC cable and the power supply. I reached out to Samsung customer service requesting a replacement TV. The warranty was current. The TV was only 3 weeks old. They refused to replace the set. Instead the would prefer to rebuild an entirely new set at my house??? Is it too much to ask that the stand behind their products? I heard complaints about Samsung customer service in the past. I have been a Samsung for customer for decades and never experienced this issue. Looks like LG is going to have a new customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelY,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV. Exactly what I was looking for. Great price.
I would recommend this to a friendsound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, only issue is commercial sound is blasting and can't figure out how to control that.
I would recommend this to a friendPrice could be better for
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Mostly the features compare to the lower model Samsung 75
No, I would not recommend this to a friendGreat tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv so far. Great picture for the money. I don’t know all of its features yet
I would recommend this to a friendBrand response from Samsung
Posted .JohnH,
It's great to hear you're enjoying your S90D, but please know you've provided a negative, 3-star rating for this product. If you're experiencing issues that have prompted the low rating, please know Samsung's here for you.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
A good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the Samsung S90C 65" TV for 8 months now. It is an excellent TV, while I prefer SONY, the Samsung has the Next Gen ASTC 3.0 for over the air (OTA) broadcasts. So LG and Sony does not have this, it is the future and I would recommend a TV with Next Gen. Pro - Good Sound, I have an optional sound bar but I hardly use it the TV is good enough. - Assembly on stand is easy enough you will 2 people to put it on a stand. -Set up is easy. -I have a fair amount of outside coming in and the glare or reflections from interior lights is very minimal, basically nothing like my previous Sony TV. -Remote control can solar charge or charge with USB-C plug, that make it easy. Con - Remote control is small but the bigger problem is the buttons are way too sensitive, the slightest inadvertent bump it will change to whatever you slightly touched. Happens several times a day. -The lastest Spectrum XUMO box is not very compatible with this TV. I think there is not enough voltage in the XUMO box. I replaced it 5 times with new boxes all failed daily. The TV was unable to read the HDMI port it was plugged into. Rebooting XUMO box daily. Spectrum technicians could not resolve it. Now I had an older Spectrum XUMO box and that one works better but still the TV still has problems reading once in a while, rebooting about once a week now. Especially if you are streaming ie Netflix, Peacock, Prime or Live TV then go back to XUMO on HDMI port it won't read it often, requiring to reboot XUMO box or shut off TV and XUMO box and start over turning it on. Now the Spectrum App works but problem is the remote key pad does not have enough functionality buttons that makes it a pain to use.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced very good customer service and product quality.
I would recommend this to a friendNot so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as good a picture as my LG C4 display. And had to call Samsung to disable the Samsung account nonsense/marketing to use the apps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CaryA,
We appreciate your thoughts on the picture quality of Samsung’s S90D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Color and contrast
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contrast is terrible. No matter how we adjust it, after you watch it a while it just keeps getting darker and darker. We’ve always had Sony Bravia tvs. This time my husband wanted a Samsung because he loves his phone. They look good in the store but…we bought one exchanged it after 4 days and still not happy after 4 months. Regarding color, facial saturation is different on every channel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pamela,
We appreciate you sharing details of the issue you’ve experienced on your S90D TV. Please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred.
Check to see if Contrast Enhancer has been enabled. This setting automatically adjusts your TV's brightness so the difference between bright and dark areas is not excessive. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings > Contrast Enhancer
If Contrast Enhancer hasn’t been enabled, please see if Brightness Optimization, Brightness Reduction, or Motion Lighting have been enabled and disable them.
- Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting
Please also be sure your TV’s firmware is up to date with the latest version. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
I hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro