Customer Ratings & Reviews
- Model:
- QN65S90DAFXZA
- SKU:
- 10187616
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)'s exceptional picture quality, including its OLED quality, brightness, and deep black levels. The TV's sleek design and easy setup process are also well-received. While the viewing angle is appreciated, some users have noted concerns regarding the remote control's weight, the user interface, the TV's weight, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
New 65” Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. very happy with this purchase. In person buying experience was perfect. Geek Squad employee was very good also.
I would recommend this to a friendGreat Smiles Dental
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect choice for the area. Patients can now enjoy watching tv as they receive dental services and are not bored staring at dentist/staff.
I would recommend this to a friendDisappointment.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks great and delivers impressive picture quality—vivid colors and an incredibly smooth refresh rate. Coming from a 2016 Samsung 4K model, this was long overdue upgrade. Unfortunately, that didn’t last long. Shortly after setting it up, the sound became noticeably muffled. I tried all the usual fixes—unplugging and resetting it, as suggested by others who’ve had the same issue—but nothing worked. It was a major letdown, especially from Samsung. I’ll definitely be exploring other OLED options that are known for better reliability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LAD25,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Adding aditional apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How do I add YoutubeTv and NESN to the apps on this tv? Just purchased and only a few apps available
I would recommend this to a friendFail for sports viewing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk for sports. Tried every combo in the infinite settings. Updated HDMI cord. Fast moving objects always have a halo around them or are pixelated. The tv cant keep up with the movement. If i could return it, i would but missed the window make sure you make note of the return time frame. Also, samsung sound bar randomly shuts off. My 2014 TV looks better than this trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Truth,
Thank you for sharing your thoughts on the picture quality of your TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Dont clean your screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever you do dont clean your tv screen with anything i used a microfiber cloth on my screen snd it ruined the anit glare coating followed everything that Samsungs website said to do to clean the screen and its ruined. Theres blue smudges and streaks that wont come out no matter what i do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EvoTheFallen1,
I'm very sorry to hear of the issues you've faced while cleaning your screen. When cleaning your TV's screen, please keep in mind the following:
- Power off your TV before cleaning. Leaving your TV off for 5-10 minutes prior to cleaning will allow the screen to cool down and prevent excessive streaking.
- Carefully wipe using a soft, dry cloth to avoid scratches
- Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents
- Do not spray water or any liquid directly onto the TV
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
No picture out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I turned on the TV to do the initial set up and could hear audio prompts but had no picture. I tried multiple receptacles but had the same problem. Now i have to drive an hour to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robb,
Thank you for your purchase. If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Defective out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New TV was installed on Dec 9. Worked fine until Dec 30, then started turning off intermittently, then quit altogether. Now waiting on exchange for new TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s S90D TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist