Customer Ratings & Reviews
- Model:
- QN65S90DAFXZA
- SKU:
- 10518064
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Remote WILL break!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that my remote broke after normal use the volume button snapped off. After an hour talking to customer service that told me they could help solve issue. Their solution BUY A NEW REMOTE FROM THEIR STORE. I spent this much for a tv and they can’t even supply a working remote.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertL,
We appreciate you sharing your experience with Samsung Support. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever have questions or need help with your S90D TV, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Not for gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally wouldn’t buy this again considering that so many Tv’s are on a deal and specially every year they release a new one, i wish they would optimize it for gaming purposes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrayanT,
Thank you for sharing your thoughts on Samsung's S90D TV. If there's anything we can do to help improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
A good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the Samsung S90C 65" TV for 8 months now. It is an excellent TV, while I prefer SONY, the Samsung has the Next Gen ASTC 3.0 for over the air (OTA) broadcasts. So LG and Sony does not have this, it is the future and I would recommend a TV with Next Gen. Pro - Good Sound, I have an optional sound bar but I hardly use it the TV is good enough. - Assembly on stand is easy enough you will 2 people to put it on a stand. -Set up is easy. -I have a fair amount of outside coming in and the glare or reflections from interior lights is very minimal, basically nothing like my previous Sony TV. -Remote control can solar charge or charge with USB-C plug, that make it easy. Con - Remote control is small but the bigger problem is the buttons are way too sensitive, the slightest inadvertent bump it will change to whatever you slightly touched. Happens several times a day. -The lastest Spectrum XUMO box is not very compatible with this TV. I think there is not enough voltage in the XUMO box. I replaced it 5 times with new boxes all failed daily. The TV was unable to read the HDMI port it was plugged into. Rebooting XUMO box daily. Spectrum technicians could not resolve it. Now I had an older Spectrum XUMO box and that one works better but still the TV still has problems reading once in a while, rebooting about once a week now. Especially if you are streaming ie Netflix, Peacock, Prime or Live TV then go back to XUMO on HDMI port it won't read it often, requiring to reboot XUMO box or shut off TV and XUMO box and start over turning it on. Now the Spectrum App works but problem is the remote key pad does not have enough functionality buttons that makes it a pain to use.
I would recommend this to a friend Operating system poor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible OS. Picture quality ok. Cheaper tv would probably show the same quality. Sad thing is all tv's now have google play OS. Not many user settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamS,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Dishonest practuces of Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine, service is awful. Was told that if I signed up for a Best Buy credit card I would receive a 10% discount, so I did. When the bill came, there was no discount. I called to get it straightened out and was put on hold for well over a half an hour then told I wasn't eligible. When I asked to speak to a manager, I was put on hold and after 5 more minutes, disconnected. I will not be shopping at Best Buy again and will tell all my family and friends about the terrible service and dishonest practices of Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DissatisfiedCustomer,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Piloting not right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coloring is not right. Faces get a rosy color when the camera pans in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimothyW,
Thank you for sharing your thoughts on the picture quality of your S90D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
it failed on me within 2-3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the screen kept going black every 30 seconds, and white horizontal lines appeared flickering on the bottom of the screen (all this after like 2 weeks and a half) I couldn't send it back with BB. since they inly give you 2 weeks. now I'm waiting for Samsung to help me. not a happy camper. I'm a Samsung fan. but they should be doing better with their quality control..
No, I would not recommend this to a friendBrand response from Samsung
Posted .ferfeenix,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad software update
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great TV until the latest software update that Samsung rolled out. Now not worth getting. Just go with the S95D is what Samsung is essentially driving people to do
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eric,
I'm sorry to hear of the issues you've encountered after updating your TV's firmware. We'd like to hear more about this. Please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
poorly made tv, DO NOT buy geek squad protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out in less than a year. Then geek squad sent ONE person to install a new one and he damaged my furniture and could not mount the tv to the pre-existing wall mount. Cheaply made product and terrible geek squad protection plan!
No, I would not recommend this to a friendBrand response from Samsung
Posted .James,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity of this tv was awful. We ended up exchanging it for an LG which was more expensive but worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IreneG,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Best Buy Failed To Deliver Twice So I Cancelled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my order for the Samsung TV after Best Buy failed to deliver on the first promise date, and then failed again on the second date. I was told by the status line that it was out for delivery on the second date, but finally went to the store to find out it never left their shipping dock. I give Best Buy 1 star for processing my cancellation and arranging for my refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug88,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not worth the money. Don't bother with this and get the LG C4.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jazz,
I’m sorry to hear you’re not fully satisfied with Samsung’s S90D TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
What a joke.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i bought the TV you said they would hook it up.. They dropped it off and left. Be honest with your customers because you lost me as being one and whoever answers your phone that is really a joke.
I would recommend this to a friendBrand response from Samsung
Posted .BrianD,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
GARBAGE AD TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is total GARBAGE. It nothing more than a tracking and ad device. GARBAGE and subpar build quality at best. Too many lousy things to list because Best Buy blocks everything negative in reviews now. DONT BUY SAMDUNG anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .au2bahn,
Thanks for sharing your thoughts on Samsung's S90D TV. If there's anything we can ever help with, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
No solution from geek squad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First tv was defective , got a second new tv technician who installed tv was wrong i physical went to best buy told geek squad my problem with no solution call spectrum they fix my problem no thanks to geek squad i will not recommend best buy to no one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .VictoriaQ,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's broke.... been waiting for a month for the new one. Not happy with Samsung or Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertM,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
SAMSUNG REP MISSLEADING, POOR CUST SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PUSHED INTO THIS BY THE SAMSUNG GUY. HATED IT. NOT WHAT WE CAME FOR
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoyceA,
Thank you for sharing your experience with us. Samsung is dedicated to delivering the highest quality product experience, value, and service. We'd love to know more about your shopping experience and your feelings about the S90D TV. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
bad tv experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad tv no good sound up and down ,just not a good tv, give it back and instead got a sony , and very happy with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .SylvainM,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing. For example, it's likely some sound settings like Adaptive Volume just needed to be disabled to prevent volume fluctuations.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
John l
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps freezing up durning the prporams. Needs to be returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnL,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Samsungs Beast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can't Beat that OLED screen!!! Samsung delivers a True beast with this phenomenal Tv..Picture quality is on another level.. Everything just ran smooth as butter for me out of the box! If you want the Best this is it!! Gamers will not be disappointed Stop waiting and Buy it Now
I would recommend this to a friend