Customer Ratings & Reviews
- Model:
- QN65S90DAFXZA
- SKU:
- 12166422
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Samsung 65-Inch TV did not work out of the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung 65-Inch TV as an exchange for a defective LG 65-inchTV. After mounting on the wall and powering it on the screen was blank but the voice set-up prompt was active but the remote could not access anything except power on off. Brought back to the store and the manager would not take the unit back for an exchange or refund saying the TV was dropped. I emphasized that I did not drop the TV and with my IT consulting business installing over 40 TV's I never had a problem like this. I took the TV home and contacted Samsung customer support, who ere absolutely great. After troubleshooting the TV, the Samsung techs determined it was a firmware issue that was not cause by the TV being dropped or mishandled. and that I should return it back to Best Buy. I then brought the TV to another Best Buy store, explained the situation with the Customer Service Desk associate and got a refund for the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EasterBunny,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung OLED does not disappoint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome clarity. This tv is easy to operate and parental controls are great.
I would recommend this to a friendSamsung install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good wall install and setup. But the best part was the Geek Squad protection plan as I had to order a replacement because the TV had a defect
I would recommend this to a friendSamsung 65 inch screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived as agreed and set up was ok. Did have to stop crew to get explanation as to how to use remote to access Netflix, Prime etc. They were on the way out before I realized they weren’t go to do a show and tell
I would recommend this to a friendReview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing service with delivery handled with care and delivery man was very helpful with placing the tv inside
I would recommend this to a friendThe BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new tv with such a bright and beautiful screen
I would recommend this to a friendGreat TV beware of vertical shadow lines
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great overall however there is a vertical shadow line on the left side of the screen 3 months in and there’s no way to get it removed
No, I would not recommend this to a friendXmas savings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price matched using the chat on the app! Transaction was easy and now I am $320.00 richer!
I would recommend this to a friend- Pros mentioned:Picture quality
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good. However, the customer service was the worst part for me. They kept canceling the delivery. I talked to about 10 people over chat and phone, but none of them were helpful. They just said ‘sorry to hear that,’ blah blah. I literally stayed home for 3 days to receive the TV, and there’s no compensation for the inconvenience they created. Very disappointing.
I would recommend this to a friendBrand response from Samsung
Posted .James,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Highly recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super thin and powerful. With the add on a powerful soundbar your getting a experience of a lifetime.
I would recommend this to a friendSound issue.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but the sound sometimes is garbled like it’s underwater. Tech support says to unplug for a minute and replug and the issue gets fixed but then it just eventually happens again. I’ve had it for 6 months and it started after having it for 2 months….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gigi,
It’s unfortunate to hear you’re experiencing issues with your TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great Addition
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition with high resolution TV experience. Kids love it
I would recommend this to a friendBest buy review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service tv is amazing very easy delivery on time
I would recommend this to a friendGreat picture!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect choice. Was looking for true glare resistant tv. This is the one!
I would recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service and knowledge of product. Helpful in loading into vehicle.
I would recommend this to a friendOled 90D 65
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great with all the new features built in. The sound system is wonderful
I would recommend this to a friendGreat Samsung TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart television! Colors are true. Remote easy to use.
I would recommend this to a friendSamsung 65 "
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv !!! High resolution AAA+++ very thin screen!!
I would recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV has an excellent screen picture and alternatives, including listening to music with the picture off.
I would recommend this to a friend- Pros mentioned:Picture quality
ONE ISSUE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality excellent but it shuts off for two seconds on its own with no rhyme or reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertZ,
We appreciate your review of Samsung’s S90D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist