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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1519 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the 65" Class S90D Series OLED 4K UHD Smart Tizen TV (2024)'s exceptional picture quality, including its OLED quality, brightness, and deep black levels. The TV's sleek design and easy setup process are also well-received. While the viewing angle is appreciated, some users have noted concerns regarding the remote control's weight, the user interface, the TV's weight, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,519 reviews
  • Rated 5 out of 5 stars

    Great Samsung TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart television! Colors are true. Remote easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV EVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product with great resolution. Great value for money paid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV has an excellent screen picture and alternatives, including listening to music with the picture off.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lemon tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales process was a breeze. The first installation team did their job, but needed to be followed by a second installation team as issues were found, and equipment did not work. Now, not even a month since we purchased the item, let alone had it delivered, HDMI ports are going bad. Best Buy said we needed to deal with Samsung because the TV was 2024. But wait! We only purchased it in June 20 25! And, we purchased a Best Buy warranty. Regardless, we are dealing with Samsung. Would love to change out the TV, but apparently it’s a political bureaucratic process that the technicians, customer service, Samsung, Best Buy, and anyone else is unwilling to tread those waters.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JohnH,

      It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great Job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a very good job installing my new Samsung TV and other equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its a great tv. I Would buy again. I also would recommend to a friend.

    I would recommend this to a friend
  • Cons mentioned:
    User interface

    Rated 3 out of 5 stars

    Nice TV user interface not very friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv. Just with Samsung software engineers would design a more user friendly interface.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Allen,

      We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.

      The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Best Buy Employee

    Rated 3 out of 5 stars

    Display can be easily ruined by very easily

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful when cleaning because any left over water on the display leaves a perminent mark

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Patrick,

      Thank you for sharing your experience with us. When cleaning your TV's screen, please keep in mind the following:
      - Power off your TV before cleaning. Leaving your TV off for 5-10 minutes prior to cleaning will allow the screen to cool down and prevent excessive streaking.
      - Carefully wipe using a soft, dry cloth to avoid scratches
      - Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents
      - Do not spray water or any liquid directly onto the TV

      I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv, for the sale price. Sound quality only fair. Need a sound bar to enhance sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, I would definitely buy it again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tv seemed good but yhd VESA pattern on this tv is

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seemed to be a great tv. I did nog keep this tv very long. The problem I had with this tv was that all the tv vonnects were mounted very low on the tv. With the existing mount that I have, the tv after mounted sat high on the wall and did not look right. The VESA systrm on yhis tv is very low make sure you measure your existing mount before purchasing this tv.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      CaptainD,

      Thanks for sharing your thoughts on the S90D TV's design. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Product & service reveiw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service at all levels from sales to home delivery and set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cheated

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv but paid too much for it . The size is a lot smaller than expected. Buy bigger if you can..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JACKSON

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our tv after one month!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price……………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Betty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you . Great Product and Service Love out Samsung TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Great TV - Terrible Adherence to Policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OLED TV lives up to everything I expect from Samsung. That said, Best Buy has a policy that within 2 months of purchasing from them, if they sell an item for a lower price, you can get the difference from them. I did not get this because I was told I had already bought the TV on sale. The updated price was $100 less than I purchased. Extremely disappointed!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Edward,

      Please know you are leaving a review and 2-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

      Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 4 out of 5 stars

    How to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know im old fashioned but I need some instructions

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Could be better for its price.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Visuals are awesome, sound is great, but it’s very slow in response.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      JavierS,

      We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care

      I hope these tips help you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    so so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last years model just as good. Considering cost difference, not worth it. IMHO

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MikeB,

      Thank you for sharing your thoughts on Samsung's S90D TV. If there is anything we can help with to further improve your experience, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung