Customer Ratings & Reviews
- Model:
- QN65S95DAFXZA
- SKU:
- 10362562
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
No Audio out from One Connect Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great, One Connect Box is not. Getting no audio out of the One Connect Box. It didn't work out of the box. Samsung Tech Support does not have service technicians that will provide service in my area, so they are offering a refund. They won't just ship me another One Connect Box as a first step to see if that fixes the problem. Maybe Sony has better support???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkH,
It’s unfortunate to hear of the issues that have caused you to return your S95D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
I wanted to love this TV!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this TV. However, within a day the TV started muting itself every 10 seconds . On and off on and off. Factory reset did not fix it. Samsung support says it’s a defective TV most likely. Barely had the TV for 24 hours before it started having issues. The picture is amazing. So I would recommend the TV despite my having a defective TV.
I would recommend this to a friendBrand response from Samsung
Posted .TCLfan,
We appreciate you sharing your experience with Samsung's S95D. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 65'"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV weird flash color when download 4g on video/gaming devices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EarlT,
We appreciate your review of Samsung’s S95D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Decent but not best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad tv but colors are over saturated and saw some blooming and sd upscale is sub par
No, I would not recommend this to a friendBrand response from Samsung
Posted .A95l,
Thank you for sharing your thoughts on the picture quality of your S95D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
We also recommend tuning your picture with Expert Settings such as Color Booster, Peak Brightness, Contrast Enhancer, and more (All Settings > Picture > Expert Settings).
I hope these tips help.
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Could not tell any difference in picture quality from my previous TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SandraM,
We appreciate your feedback on the image quality of your S95D TV. You may want to enable some Intelligent Mode options, as these recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience.
Go to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings, then turn the below options on or off to best meet your needs:
Adaptive Picture (2 options)
- Optimized: Optimizes brightness & provides the best picture quality in real time, based on the lighting condition & content you're viewing.
- EyeComfort: Syncs sunrise/sunset times and ambient light intensity. After sunset, the mode provides warmer colors and lower brightness. The sunrise and sunset times can manually be changed.
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Volume goes up on its own
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price!! Volume goes up on its own and picture blurs a lot
No, I would not recommend this to a friendBrand response from Samsung
Posted .InezM,
I apologize for the inconveniences you have had with the inconsistent sound volume.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Device Care > Self Diagnosis > Sound Test
If the issue persists, please reach out to us so that we can provide further troubleshooting. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Defective out of the box.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective unit. Out of the box, the TV will not display content from pc or gaming consoles. I contacted Samsung support immediately and an in-home repair was scheduled for 5 days later. That’s today. But the repair tech was not able to complete the repair because he was given the wrong parts. Now I have to wait multiple, additional, days for parts to be ordered and I have to make myself available for another scheduled in-home repair. I’m seriously considering returning this unit and getting an LG. I’ve had multiple Samsung TVs in the past, but they might have just lost a customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrandonC,
Thank you for sharing your experience, and we appreciate your patience as you await parts to arrive for your subsequent service appointment.
If you need anything in the meantime, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
One Speaker vibrates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the speakers vibrates sometimes at low frequencies
I would recommend this to a friendBrand response from Samsung
Posted .Pooka,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Open box ratings are a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer be ware, even if best buy rates an open box as excellent, only means it has a power cord and maybe a TV in the box even though the website clearly states all items such as manuals, remotes, say hardware screws are in the box when they labeled it as an excellent category open box item. When i questioned the store manager, he stated that corporate only requires it to have a power cord to be rated excellent condition, not what the best buy website states.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PhilipA,
We appreciate your feedback regarding parts missing from your TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Died after a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy anything with a one connect box. After a week the picture died but tv stilll had sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kaos,
It’s unfortunate to hear of your experience with Samsung’s S95D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was a Great buy! It has lived up to all of the 5 Star Reviews!
I would recommend this to a friendBrand response from Samsung
Posted .JRLO
Thanks for taking a moment to review your TV. If you’re experiencing specific issues which caused you to give this a negative 1-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
DON'T BUY FROM BEST BUY!!!!!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the T.V. on Nov. 20th and on Dec. 27th still not setup. Don't buy from best buy this company has change and doesn't provide service anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert,
Please know you are leaving a review and 1-star rating for the S95D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S95D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Returned Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I unboxed it the hdmi box had a rattle like a loose screw was inside. Plugged it in & while it worked, I could see a green/blue tint around certain objects. It may have been the anti glare technology. I love Samsung products but had to return this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of the issues that have caused you to return your S95D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Beware will not connect to Samsung server
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy a roku stick to stream. There are mass amounts of complaints online regarding the error cannot connect to Samsung server without resolve. Samsung tech support kept saying it was my router evem though all me devices other than the tv are working as they’re supposed to. I will be returning this thing and getting a Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BillyBob,
Thank you for sharing your experience with Samsung's S95D TV. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible experience. Something that shouldn’t happen when a customer pays so much for a product. All promises and they will take you through twist and turns without providing what they’ve promised
No, I would not recommend this to a friendBrand response from Samsung
Posted .SinclairE,
Please know you are leaving a review and 1-star rating for the S95D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S95D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Quality Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a fan of Samsung’s tiny remote. The tv has a high quality picture though. On the initial settings on the TV the picture brightness adjust bright and dim seemingly randomly and the sound goes up and down sporadically on occasion. I have to figure that part out. This tv might be a little too bright as well.
I would recommend this to a friendExcellent!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box and saved quite a lot of money. It was in excellent shape. The TV is excellent. Picture quality is unbelievable. I wish there was more 4K content to really show it's capability. I was wondering about the remote as my older TCL's don't have an intuitive remote for streaming. The LG remote is both intuitive and ergonomic.
I would recommend this to a friendSound defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a little over a month ago, picture is great and the sound is good with the soundbar. there is a flaw some where in the sound though. When changing channels there is a slight hesitation and again a few seconds later. Have talked to Samsung support and they claim its the cable box, but I have two other Samsung tv's one with a sound bar and they do not have that hesitation when changing the channel. Have done all updates. Sothe problem persist and would like to know the solution to it.
I would recommend this to a friendDebra & Jeff Hazen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband shopped for a very long time before deciding on the Samsung "65 OLED. He was between this tv and the Sony Bravia. What completely sold us on this tv the "brain box" that this tv offered. The box with just 1 cord is INGenius!!! We are so pleased with everything with this tv. The picture is so perfect, and the no glare is amazing!
I would recommend this to a friendAmazing night time picture, Actually watchable Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I watched hours of comparison videos prior my purchase of this TV. The "cons" of reduced contrast and loss of picture quality due to the Anti glare coating MIGHT be valid in some use cases, However in mine it's the difference between watch a tv program (with reduced contrast) , or staring at a reflection of my truck in the driveway. 100% happy with my purchase:)
I would recommend this to a friend