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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 675 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality and Art Mode features of the 65" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many also appreciate the ease of installation and the sleek wall mount, resulting in a clean aesthetic. However, some users experienced issues with the remote control and software functionality. The price point was also a factor for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 675 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Big fans of The Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame is awesome. Lots of compliments and we love seeing one of our favorite pictures instead of a giant black screen in our living room. The sound is much better than we expected, you don't need a sound bar. Installation through Best Buy was fantastic. The set up the remote and walk you through its use. You have to order a separate cable if you want to run it through the wall. The cable that it comes with is not rated to be within the walls. Deco TV Frames have a huge selection of other frames for The Frame and the quality is fantastic. installs in 3 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great TV but Horrible Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV. The picture is great, the no glare screen is amazing, the art mode is awesome. The Bluetooth remote is junk. It doesn't work with a frame on the TV. Samsung knows it's an issue, but won't do anything about it. I've been through 4 different remotes. They work for a few months before the bluetooth function stops working. I just have to use the TV without a frame on it because of the remote issue.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    great t.v.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, picture quality is great. looks really nice in picture frame mode!

    I would recommend this to a friend
  • Pros mentioned:
    Art mode

    Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. I thought the art mode would be my favorite. But it turns out streaming Spotify and the lyrics or photos of the artists is even better than that. Super happy with the TV. It's been a month since I bought it. Installed myself with the help of a friend to hang it. Took about an hour or two total. But if you aren't handy and don't have a laser level, you might want to pay for the install.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Beautiful picture!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of the matte finish for the art mode! And the TV quality is awesome too! Love this TV!

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! This tv has transformed my living room. It is beautiful while in art mode, but the tv quality is just as great.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this television! Not only is it a great tv, it’s a piece of art when its not on

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Wall mount

    Rated 5 out of 5 stars

    Amazingly clear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is super clear and already comes with tons of channels. It already comes with the wall mount which is cuts costs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Fantastic TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and super easy to use. Added bonus our geek squad installed and made it look great in our living room

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gorgeous TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is gorgeous. It stands out in the living room. The quality is also good. However, you need to set the expectation right because this TV can also be used as a picture frame.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung frame subscription added cost

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worth it if using it for pictures when not watching tv, else better of getting a regular tv. Samsung frame subscription is an added cost for this feature which is not usually advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung Frame 65-inch TV! The picture quality is amazing, the sound is crisp and clear, and the design is sleek and elegant. It blends in perfectly with my living room decor, and I can switch between different artworks or photos when I'm not watching anything. It's like having a gallery in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIGHLY recommend!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is SUCH an awesome TV, we bought 2 more :))) Great picture, user friendly set- up & controls! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    No Regrets!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy install. Easy to use. Amazing with the art and the right frame!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Good TV/Art Piece

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture ans wasy to set up and use. App is a good on TV. Great Arr pic on screen. Enjoy it very much.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    Great Picture, No Glare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, no glare! Great Picture. Looks great on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop reading reviews and just buy the Frame!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Frame TVs are uncomparable to anything else on the market. They are beautiful, reliable, and a compliment to any room. I hate the ugly look of regular TVs...so much, that I removed all of them in our whole home except for one Frame in the living room. The backgrounds you can purchase are great and the WiFi/tech built in is amazing. Slightly challenging to hang these suckers, as I've installed around a dozen of them, but the finished product is well worth the efforts. FWIW it can take half a day to a full day for a single TV install. Of course, if you're installing 3-4 at one location the last one takes a fraction of the time but the first one always takes the longest. I'm not trying to throw shade on the TVs because of the install (and ways you'll need to figure out how you can hide the brain) but just making you aware of the time commitment for installs. Hiding the brain is best behind the TVs in a recessed cavity...the remote control works through the screen. I wonder about heat with the brain in the cavity but it hasn't been an issue so far. Stop reading reviews and get a Frame!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Yeah -- buy it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning picture and easy to set up. Software with controller is also easy to use to jump to apps, art and settings.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Look good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great love the frame gives great sound . It looks live art work hanging on the wall

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture but learned you have to pay for the “artwork”; the tv remote is required to turn tv totally off

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      HPDesktop,

      It's great to hear you're enjoying the picture quality of The Frame TV. Your feedback on the Art Store is appreciated and will be shared with our internal teams.

      In addition to using the remote to power off The Frame TV, you can also turn it off 2 other ways:
      1. Using the TV Controller button, which is located on the bottom right corner of the TV. Press the button to move through each option, and press and hold to select.
      2. Using handsfree Alexa or Bixby will allow you to simply command either voice assistant to turn off your TV.

      I hope this tip helps you enjoy your new product.
      You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

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