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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 675 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality and Art Mode features of the 65" Class The Frame QLED 4K UHD Smart Tizen TV (2022). Many also appreciate the ease of installation and the sleek wall mount, resulting in a clean aesthetic. However, some users experienced issues with the remote control and software functionality. The price point was also a factor for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 675 reviews
  • Pros mentioned:
    Art mode

    Rated 4 out of 5 stars

    The Frame - Does not come with frames

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our Frame television. We love the option for it to just look like artwork in our home. We were not excited about the fact that the Actual frames have to be purchased separate from the TV and were not available at the store. Also in order to really have a variety of pictures we had to pay (we chose the $40annual option instead of $4.99 a month). Our rating would have been a 5 if it were not for the frames (the actual name of the TV) being separate.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, the art mode is fantastic and always surprises friends when it turns into a tv. Never had any issues with streaming apps, and even the game mode which lets you stream Xbox rarely lags. Picture and frame rate is fantastic I do not feel like I lost any value getting this over an OLED.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Picture Fram TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and love that it doesn't look like a TV hanging on the wall but an actual picture when off!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love the Frame!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing color and size. I love the deep blacks and contrasting lights. I’m so happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV, adding my own photos stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for displaying my own photography, but unfortunately the upload feature for adding my photos stopped working. So I have t been able to refresh the photos since the original upload.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity, vibrant color and depth of the picture are outstanding . I haven’t yet decided on getting a sound bar, but the TV’s sound is pretty good and may not need enhancing. Being able to display artwork is a great feature. The Best Buy consultant recommended using a better wall mount than the one that comes with the TV, so you may want to consider that.

    I would recommend this to a friend
  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Beautiful TV SUCKY Customer Service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is STUNNING! My only complaint when purchasing the TV from BB was it was an open box in "excellent" condition. This TV wasn't in excellent condition. Realized when I got home...The feet for the TV were missing and so was the remote. I had NO help from the workers in the Culver City location. They said "we don't have remotes sitting around we can just give you". I had to purchase a wall mount and a remote for the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Awesome Art Mode

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality and the art mode is awesome !

    I would recommend this to a friend
  • Pros mentioned:
    Art mode, Picture quality

    Rated 4 out of 5 stars

    Enjoying the Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture . Enjoying the artwork. I wish there was more instructions on how to buy media art etc.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      cdnrn1,

      Thanks for your review - we appreciate your feedback on the included documentation. Please know you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select The Frame TV under Lifestyle TVs > B Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Menu > Settings > Support > Open e-Manual.

      I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Art mode, Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv and picture love the apps and the art mode

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is great and when not in use, the frame looks great with one of many beautiful images. Perfect for the living room. Clean and stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Unobtrusive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture, easy to use. Definitely still a television, but doesn't dominate the room.

    I would recommend this to a friend
  • Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    SAMSUNG Frame 65" TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the no glare reflection on my Frame TV and and how it becomes a big Framed photo. It also has a solar panel to recharge the remote control and a USB-c to charge the remote control. The colors are so realistic both during a bright sunny living room day or a darker night movie.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Splurge Worthy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great upgrade to your home our office. Great aesthetics with matching bezel. The pictures are great especially when you add a subscription. Be sure to add in-wall connection and installation from the pros at the Geek Squad for a clean and professional look!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Amazing great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with picture and the ease to mount . No need to buy mount

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Better than Expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While we purchased the TV for its unique art show presentation, the TV is better than expected with beautiful picture, the ability to show the art on a slide show and even stream music from a phone while the slideshow is playing on the TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth the cost, great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV, perfectly snug against the wall. Picture is great and it's easy to hang. Sound quality is also solid for no sound bar and connects well to the Chromecast. The Samsung UI isn't bad for a smart TV though. Only complaint is the fact you have to buy a membership for the background paintings and the $200 price tag for extra frames. Other than that, love the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung answered my tv need.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv! First time I selected a tv for myself.Still figuring out some options. It is worth my money.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV. literally looks like artwork on the wall. Only issue is in bright rooms the art can seem a bit dim, this tv shines in well light but not direct lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the in wall rotating mount with this and everyone thinks it is a real feamed picture until we rotate it. Picture quality is awesome. Gaming is great as well. Comes with multiple streaming services with good refresh rate and no delay in control. Highly recommend this.

    I would recommend this to a friend
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